Category Archives for "Work culture and Change"

Thinking Right Side Up – Featured Interview with David Fields

Founder of Ascendant Consulting

David Fields talks with Bill Ringle on My Quest for the Best about how connecting with clients means recognizing that when it comes to consulting, it’s not about you.

Key points that you’ll learn from this interview:

  • Why Emotional Connection plays such an important role in client relationships
  • How Making mistakes can make you more valuable to your clients
  • What it means to think “right side up.”
  • Why being confident will get you more consulting clients
  • The reason clients have difficulty trusting new approaches

Interview Insights

Click to Read the Show Notes

00:59 Fields discusses his fanatical love of both chocolate and hockey.

1:28 “I happen to love what I do, like many of us who are entrepreneurs. I just thrive on the business.”

2:36 Fields recalls a story from his childhood about a word class mathematician who taught him how to use unit blocks in kindergarten. “This amazing mathematician would ride his bike to teach kids in kindergarten.”

3:00 “I just think that the idea of teaching other people and giving your knowledge, not at your level, but at their level…you meet people where they are and help them.”

3:56 [On his first job(s)] “I’m a numbers person, and I went into marketing research and learned a lot of great skills there.”

4:07 “My first boss once told me, ‘David our job isn’t to say that the glass is half empty or the glass is half full but to say there is 6oz of water in a 12 oz glass.”

4:33 “Life is so much more than numbers, and in fact, numbers aren’t the answer.”

5:13 Fields tells about his time working as an interviewer for a dating service.

6:05 “If you go back 30 years, the idea of meeting someone through a service, there’s a lot of stigma attached.”

6:30 “It wasn’t the matching that got people there, it was the emotional journey.”

7:00 Fields recounts the time leading up to spinning off from his original company to start a new consulting company with his partner Jim.

7:40 [On the fate of the early venture] – “That worked incredibly well for about 4 weeks.”

8:05 “Jim was the business development guy. I was the backroom engine guy. I was coming up with models and smart solutions to client problems.”

8:19 “I was left without a partner, without clients, and without the skill set to develop clients.”

8:37 “My first year running Ascendant was a disaster.”

8:59 “Once you have some success and you’re smart enough to get help, then it gets easier.”

9:25 “Unless you have failed, you can’t show that you have the resilience and the ability to get up.”

9:43 “I wouldn’t go out of my way to try to make mistakes, but if you try to avoid them, that’s where trouble sets in.”

10:25 [On Org Design] – “No design is ever perfect out of the gate.”

10:33 “We’re better off putting it in place, getting it darn close, and then refining it. I don’t worry about the mistakes, I worry about creating high quality.”

11:15 [On thinking right side up] – “Consulting is not about you, it’s about them.”

11:35 [On what his experiences working in a shoe store taught him] – “It doesn’t matter what it looked like to you…it mattered what it felt like to them. It wasn’t about my shoes it was about their feet.”

11:56 “If there’s one thing to take away from our discussion, I would say take that away. It’s not about you, it’s about them.”

12:26 “Most of the time we start something we think about ourselves, and we have to push ourselves to think about our clients.”

12:50 “Take the first line of the e-mail and make it about the client, not about you.”

13:08 “In everything you do: every e-mail you write, every presentation you give, think to yourself, ‘How do I make this about them, not me.”

13:32 “Confidence is extremely important.”

13:59 “One of the ironies is that people look inside for their confidence. They’ve been taught by self-help gurus that there is some inner core and they have to believe in themselves, and I think that’s absolutely nonsense.”

14:16 “Stop looking at yourself. If your prospect or client believes you have value, then you have value.”

14:38 “The lack of self-confidence comes from thinking too much about yourself.”

16:20 [On teaching new consultants why they don’t need certifications] – “If a client came to you with this problem, could you give them a solution that will solve the problem? If the answer is yes, then why do you need a certification?”

17:20 “A lot of consultants want to start with: ‘Here’s what I’m good at. Here’s what I know. Let me try to sell what I know.” 

17:30 It doesn’t matter what you know or what you’re good at, all that matters is what the market wants.

17:38 “Learn something different. Learn what the market wants.”

18:14 “It’s not that we shouldn’t study and learn. We absolutely should, we should go where the market is and pick up skills.”

18:42 [What Field learned from consumer products] – “You need a breakthrough product and you need to be differentiated.”

19:05 “Clients aren’t looking for different. Clients aren’t looking for breakthrough. Clients are looking for solved. They’re looking for a solution that’s reliable and credible.”

19:25 “Every single client, every single executive, has had at least one experience, and probably multiple experiences, with having hired a third party and that third party didn’t deliver.”

19:59 [On client trust] – “They want the thing that’s worked 30 times.”

20:03 “Don’t worry about what makes you different, worry about what makes you credible and reliable.”

20:25 How Fields met Keith Ferrazzi

22:00 “If we’re trying to appear reliable and we’re trying to appear credible, the clients need some proof.”

22:21 “There’s social proof like crazy these days.”

22:41 Clients are looking for how you interact with them, and they’re also looking for other kinds of social proof.

23:15 “The advantage of having a marquee client is that you can put them on the marquee and people will say ‘Wow!’”

24:15 “Whether you’re a sole [consultant] or boutique, you’re always trying to balance command.”

24:25 “I would never advise building capacity ahead of demand.”

24:50 Not everyone is cut out to be a rainmaker.

25:53 “Impact is step 2, before you get visibility.”

26:55 “People who are going to take your ideas and not call you, were never going to call you anyway.”

27:26 “What you do is gain the people who were smart enough to realize that there’s one level, which is understanding a concept, there’s another level which is implementing it without making as many mistakes. And then there’s another level, which is implementing it with feedback and coaching and guidance along the way, and that’s going to make the entire process faster.”

29:06 “I think most people know that coaching is a good thing.”

29:25 “You have to make a decision that you’re willing to invest in your business.”

29:45 “Are you willing to learn and change?”

29:55 Good coaches will often make you do something different, something uncomfortable.

30:00 “And if you want to achieve something different, you’re going to have to change something and probably something that feels uncomfortable.”

31:17 [On the early years of Ascendant] – “It never occurred to me to do hourly work, that’s not how I grew up.”

32:25 Fields tips for staying on track and focused.

32:42 “I’m not naturally on track. I’m intellectually spastic.”

32:54 “If something’s not your skill set, you get rid of it and you have somebody whose skill set it is take care of it.”

35:00 “I am here to help consultants succeed.”

36:35 “We can always learn and we can always improve.”

David Field’s Bio

David A. Fields works with boutique consulting firms and individual consultants across the globe that are eager to accelerate growth, increase profit and create lucrative, lifestyle-friendly practices. He has guided consultancies ranging from one-person startups to the consulting divisions of some of the world’s largest companies.

David still advises corporate clients too. After climbing the ranks to become a partner at a prestigious consulting firm in Connecticut, David co-founded Ascendant Consulting, where he has attracted clients such as Abbott Laboratories, Church & Dwight, FMC, Warner Home Video, and many others.

David’s books include Amazon’s highest-rated book on the business of consulting released in the past 20 years: The Irresistible Consultant’s Guide to Winning Clients.

He also leads the Ascendant Consortium, a unique, “general contractor” model in which David acts as both a client and consultant on the same project. The consortium now includes more than 150 consultants whose clients are a Who’s Who of the global business world. The Ascendant Consortium was a breakthrough for David professionally, and in this model high-dollar, high-margin projects are the norm.

David received his Bachelor’s and Master’s degrees from Carnegie Mellon. (Go plaid!) He is a hockey fanatic and eats egregious amounts of chocolate.

For more information, visit David Field’s website.

Contact Info for David Fields

Web address: http://davidafields.com

Travels from: Ridgefield, CT

Phone: (203) 438-7236

Contact:

LinkedIn YouTube Twitter

Resources Mentioned by David Fields:

   

David Livermore photo

Overcoming Diversity Fatigue – Featured Interview with David Livermore

Cultural Intelligence Thought Leader and Author

David Livermore talks with Bill Ringle about how awareness of values diversity drives business value.
Key points that you’ll learn from this interview:
  • The importance of taking inventory of your company culture.
  • How to recognize and overcome “diversity fatigue.”
  • The role of diversity metrics in business.
  • The key ingredient of shared objectives.
  • What Jeff Bezos missed with his “empty chair” technique

Expert Bio

David Livermore is a thought leader in cultural intelligence (CQ) and global leadership and the author of ten books on cultural intelligence and global leadership. His book,  Leading with Cultural Intelligence, was named a best-seller in business by The Washington Post. He’s president and partner at the Cultural Intelligence Center in East Lansing, Michigan and a visiting research fellow at Nanyang Technological University in Singapore. Prior to leading the Cultural Intelligence Center, Dave spent 20 years in leadership positions with a variety of non-profit organizations around the world and taught in universities. He’s a frequent speaker and adviser to leaders in Fortune 500’s, non-profits, and governments and has worked in more than 100 countries across the Americas, Africa, Asia, Australia, and Europe.

Dave has authored several other books, including the award-winning titles, Serving With Eyes Wide Open and Cultural Intelligence: Improving your CQ to Engage our Multicultural World (Baker Publ.).

Dave loves to take research and make it accessible to practitioners. He has been interviewed and referenced by major news sources such as Atlantic Monthly, CBS News, The Christian Post, Christian Science Monitor, The Economist, Forbes, NBC, The New York Times, USA Today, The Wall Street Journal and The Washington Post.

For more information, visit David’s website.

Contact Info for David Livermore

Web address: http://www.davidlivermore.com

Travels from: Holt, MI

Phone: (512) 519-9875

Contact:

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Resources Mentioned by David Livermore:

Janice Presser

Team Well and Prosper – Featured Interview with Dr. Janice Presser

Behavioral Scientist and CEO of The Gabriel Institute

Dr. Janice Presser talks with Bill Ringle about Teamability®, and reveals some essential tips and tricks for team success on My Quest for the Best.

Key points that you’ll learn from this interview:
  • The connection between employee satisfaction and engagement, and meaningful work
  • The 4 elements of teaming that are essential for team chemistry and success
  • New methods for testing new hires for collaborative work
  • The crucial differences in showing that appreciation and respect for the people on your team
  • The formula for understanding team characteristics and successful teamwork

Interview Insights

Click to Read the Show Notes

1:09 [On Presser’s early life experiences“My earliest questions didn’t have answers, I had to spend a lot of time seeking them out myself.”

2:00 “Everything is about people interacting with other people. And why is it sometimes that you have this amazing feeling that you’re yourself but you’re like the best you that you ever are when you’re doing it with these people?”

3:00 Teaming up with Dr. Jack Gerber.

4:15 [On being a female entrepreneur during the women’s movement] “We were on a mission to change the world.”

5:15 [On the power of teams] – “Everyone else did all those other things that I didn’t do very well. I was great at coming up with ideas, but you have to have people who will lead the execution, or who make sure the details get followed up on, or the person who handles the emergency as it happens.”

5:53 “It was so gratifying, not just because it was my mission in life, but that I also could do it with people who felt that the way in which they were contributing to this thing that was bigger than any of us, that that was meaningful to them, and that’s a very contagious feeling. That feeling that what you’re doing is meaningful and important.”

7:36 “Teaming is a science. Great teamwork, that great team chemistry that we want, there’s an operating system for it.”

7:55 [On incorporating the formula for teaming] – “Whether you’re a startup or a huge multinational, it doesn’t matter, we all start new things at different times.”

8:20 [One of the most important question to ask about people] – “How do they really make meaningful contributions to something bigger than themselves?

9:18 Two more important points to think about when evaluating the people on your team and their level of contribution.

10:17 “It’s not that people are good or bad or indifferent, it’s that everyone has an optimal place that they’re going to make a better contribution from the standpoint of the team, but also do it in a way that’s fun for them.”

10:50 Presser uses herself as an example to describe teaming characteristics.

14:34 “If you want to understand anything about someone, all of the ways that existed prior to tenability are some variation of directly, or indirectly, asking someone what they’re like.”

15:26 “It’s not good for business to not have their needs met, and it’s not great for people to be in a job that isn’t going to be satisfying to them in at least some way, and to have that feeling of at least doing something productive.”

16:43 The characteristics which don’t factor into Teamability.

17:18 “If you ask someone how good they are at something, very often you’ll get something completely incorrect, because people do not know what they do not know.”

18:01 [On objective evaluation] – “The fact is, evaluating yourself you use yourself as the reference point.”

19:57 [On hiring for skill based work] – “Think about what’s important, what is truly important, in this job. If it’s something like lifting boxes, then ask someone to lift the weight of a typical package, or the heaviest package, that has to go on. That’s a pretty good test. But if the test is: Will they smile at the person they’re delivering it to? Do they have to deal with any regulators on the road? Ask yourself, ‘To be successful at this job, how does this person need to interact with other people?’”

21:46 How teaming characteristics affect personal interactions.

21:52 “Rethinking what we expect of people in terms of personal interactions or longer term relationship is really key, because, you know, why do people leave jobs? Because they don’t like the boss or the people they’re working with. Most people don’t leave because, well, they don’t like the actual task that they do.”

22:33 How Presser’s clients use her expertise on Teamability.

24:54 The 4 components used for the Teamability Playbook.

25:30 [Basis 1 – Well fit] – “Give people actual work, tasks, day to day things to do that align with the way in which they contribute. They will be happier and so will you.”

25:46 [Basis 2 – Team Fit] – “Make sure every person on the team is meeting on of those key needs that that team has.”

26:34 [Basis 3 – Team Chemistry] – “If we try to do everything we don’t succeed very well and we feel like we’re being stretched in too many directions. When we find our role partner…then one person starts, and the other person finishes.”

27:55 [Basis 4 – Role Respect] – “Role is the way you make that contribution, and role respect is the way that a manager can manage, communicate, respect, appreciate any other person on the team in a way that aligns with the way in which they make their contributions.”

31:00 How to appreciate the people on your team in the role that they play.

33:41 “If you want to have better teaming, make it real, make it visible. Acknowledge people for the parts in which they contribute. And, by the way, if you start to do this at work, you will start to do this in your personal life.”

34:13 How growing up in your family structure creates the foundation for your views of teaming.

34:48 “If you want to leave a legacy, leave a legacy of great teaming.”

35:00 “When you make the workplace a better place to work, you make the world a better place to live.”

37:32 “If you are wanting a successful company, or division, or team, or anything, if it’s successful you are very likely doing something right, wouldn’t you like to know what it is so you don’t have to go through the aggravation of ‘Why did this work so perfectly last time and now it doesn’t?’”

39:56 “When you think of any sport team, you tend to think of the players that are on the field, but for every player on the field, how many people are there supporting them?”

Expert Bio

Dr. Janice Presser is CEO of The Gabriel Institute, a behavioral scientist, and architect of the technology that powers Teamability®. She has studied team interaction in academic, clinical, and business settings for over 40 years, and has applied her expertise in the areas of HR metrics and measurements, workforce planning, and the future or work. Dr. Presser has authored seven books, most recently, Timing Isn’t Everything. Teaming Is (July 2017). In an era of digital disruption and transformational change, Dr. Presser’s integrated technology and management methods create collaborative culture, generate extraordinary business results, and open new paths to meaningful work and organizational health.

 

For more information, visit Janice’s website and blog.

Contact Info for Dr. Janice Presser

Web address: http://www.thegabrielinstitute.com

Travels from: Philadelphia, PA

Phone: (215)-825-2500

Contact:

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Resources Mentioned by Dr. Janice Presser:

  

anita_campbell

Following Small Business Trends – Featured Interview with Anita Campbell

Founder and CEO, Anita Campbell Associates Ltd.

Anita Campbell talks to Bill Ringle about the nuggets of advice that small business owners need to succeed in the midst of their busy schedule.

Listen to this interview to learn:

  • How she made the successful transition from the corporate world to being a successful entrepreneur.
  • What other entrepreneurs want from learning materials and networking.
  • Four trends that are driven by different forces and are shaping what tools and strategies entrepreneurs use to grow.

 

Interview Insights

Click to Read the Show Notes

1:38 Campbell’s journey from corporate attorney to business decision-maker and consultant to founder of Small Business Trends.

4:07 [On curating content in the web’s earlier days] – “We would follow our website statistics and see which articles were most popular. We would see which articles were getting linked to by others, just which ones were getting the attention, and from there we were able to do more of the things that were really popular.”

5:08 [On reacting to customer feedback] – “Like any magazine we get communications from readers and we act on that.”

5:47 The different types of content, personalities, and media Campbell hosts on her podcast.

6:37 “We like an eclectic mix of good information whether it’s on technology, or human resources, management, marketing, whatever it is, as long as it’s of interest to small businesses.”

7:08 “People are interested in actionable kinds of advice rather than long essays that may be real thought pieces, I mean there’s a place for those, but we need to have a steady diet of good actionable tips.”

7:52 “A lot of our advice applies whether you are a sole proprietor, or if you have a staff of 5,10, 50 people working in the business. We just react to ‘What do people say is the most important to them?’”

8:22 How tracking private email shares can indicate the success of published content.

9:25 [On SBT’s most popular content] “Our perennial favorites are the startup failure statistics, they get quoted a lot…People are just trying to make sure that they don’t become a statistic.”

10:10 [On SBT’s popular 1 page marketing plan] “People are looking for something that doesn’t overwhelm them, and when you think about your typical small business owner – well think about yourself, I think about myself – I have so many things coming at me in a day’s time I don’t have big blocks of time to sit down and write a lengthy marketing plan.”

11:15 “We want help. We look for aids and assistance. But it’s gotta be stuff that we can deal with quickly, because we don’t have a lot of time.”

12:25 [On the inspiration for Visual Marketing] “We’re very busy, our brains our fried from all of the other things we have to worry about and get done in a day. Even if we have some outside marketing help, we’re rolling up our sleeves and helping our outside marketing agency or consultant. And we have to think up new ideas and that’s very tough.”

12:50 Campbell’s technique for quick idea formulation.

13:20 [What the book is about] “It’s 99 examples that you can use of low-cost creative marketing to pull ideas and hopefully trigger some ideas of something you can apply in your own business.”

13:55 “With the explosion of blogs today, so many small business, and in particular those that sell B2B to other small business, have started their own blogs. And while getting information and advice was useful, one thing that so many of them were looking for is a way to also get visibility for their own blog, for their own thoughts, and to be able to share with the world what they are doing.”

14:24 “One of the very powerful things that we learned was that we could become more popular if we helped our readers become better known.”

15:01 “While we want to give you information and resources as a reader, we know that it’s also key for you as a small business owner – perhaps you’re a consultant, account, or some sort of professional, head of your own marketing agency – you need to establish your own thought leadership, and to be able to get out there and let the world know what you’re doing.”

16:00 The story of BIzSugar.com and what it does for small business owners.

17:57 [On BizSugar’s content] – “We keep the site very focused on small business, we don’t allow anything off topic in there. If you are really into sports or entertainment, there are plenty of sites for that. BizSugar is not one of them. And it’s because we keep it so focused that it’s a useful resource.”

19:35 “We’re open and we relish serving even the smallest of small business, or even if you think your business is a mundane kind of business, there’s probably a place for it to be mentioned in some way. We always look for the unique, what’s special about a business. I think every business has something special – I don’t care how small, where you’re located, there’s something special in your business, and if we can spot that, we love to talk about it.”

20:45 On how Small Business Trends is able to track changes and trends in the market, especially with emerging technology. 

Expert Bio

Anita Campbell is a small business expert who serves as CEO of Anita Campbell Associates Ltd, a woman-owned consulting firm helping companies and organizations reach the small business market. Prior to starting her own businesses in 2001, Anita held a variety of senior executive positions in the corporate world, including Senior Vice President of Bell & Howell Publishing Services, culminating in the role of CEO of an information technology subsidiary of Bell & Howell.

As Publisher of several online media properties and syndicated content, Anita reaches over 1 million small business owners and entrepreneurs annually. She is the founder and Editor-in-Chief of Small Business Trends, an award-winning online publication, and hosts Small Business Trends Radio, where she interviews other small business experts.

Anita is a prolific writer and a regular speaker at small business, marketing and technology events. Her new book, Visual Marketing, was published in September, 2011. In addition to her own publications, her articles and columns have been published at places such as Inc Technology, OPEN Forum, and Success Magazine. Her expertise is often sought by the media, and she is quoted in The New York TimesFortuneUSA Today, and many other outlets.

For more information, visit Anita’s website.

Contact Info for Anita Campbell

Business Phone: 330-242-1893

Web address: AnitaCampbell.com

Web address: SmallBizTrends.com

Travels From: Cleveland, OH

Follow Anita:

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Books by Anita Campbell

Randy Pennington photo

The Most Significant Trait of a Company Culture – Featured Interview with Randy Pennington

Award-winning Author and Consultant

Randy Pennington talks with Bill Ringle about how to make company culture work to increase productivity and morale.
Key points that you’ll learn from this interview:
  • The importance of company culture in attracting talent.
  • The risks of not changing fast enough as a team or company.
  • The 6 choices that need to be made regarding how a culture develops.
  • The single most significant trait of a company culture.
  • How structure and process are the building blocks of habits.
  • The executive team that rolled out training to emphasize its importance to the company.

Expert Bio

Randy Pennington helps leaders achieve positive results in a world of accelerating change an disruption. He is a twenty-five year business performance veteran, award-winning author, and consultant who has worked with many of this country’s best-known organizations including: Alabama Power Company, Motorola, LSG Sky Chefs, SmithBucklin, Hyatt Hotels and Resorts, Texas A&M University, Marathon Oil, Sprint, Huntsman Chemical, State Farm Insurance, and DFW Airport in addition to government agencies at the local, state, and national level. Additionally, he serves as an adjunct instructor in the Cox Business Leadership Center at Southern Methodist University.

Pennington is the author of three books: Results Rule!, which received the 2007 Best Books Award from USA Book News, and On My Honor, I Will, which Ross Perot described as having “cracked the code of great leadership.” His third book, Make Change Work, received the 2013 Best Books Award for general business from USA Book News.

Randy’s background is a unique blend of line, staff, and consulting experiences ranging from hourly employee to senior management. He holds a Bachelors and Masters Degree in Psychology and completed Postgraduate work in Organization Administration and Management. He is a past Chairman of the Board for the American Heart Association, Texas Affiliate, and a founding member of the Texas Council on Cardiovascular Disease and Stroke. Randy has been inducted into the Speakers Hall of Fame by the National Speakers Association and is past Chairman for the NSA Foundation.

For more information, visit Randy’s website.

Contact Info for Randy Pennington

Web address: http://www.penningtongroup.com/

Travels from: Addison, TX

Contact:
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Resources Mentioned by Randy Pennington:

   

Victor-Hwang

Designing Innovative Ecosystems – Featured Interview with Victor Hwang

CEO/Co-Founder of T2 Venture Capital

Victor Hwang talks to Bill Ringle about Silicon Valley, breakthrough technologies, and the nature of the innovative ecosystem.

Listen to this interview to learn:

  • Why some places thrive and others struggle with comparable levels of the talent pool and opportunity.
  • What is a trust network and why it matters.
  • The surprising key to an innovative ecosystem
  • A simple belief to cultivate that makes an ecosystem sustainable

Expert Bio

Victor Hwang is CEO, co-founder and Managing Director of T2 Venture Capital, a Silicon Valley venture firm that builds startup companies and the ecosystems that grow them. T2VC mentors and invests in innovative companies with breakthrough technologies. But unlike any other firm of its kind, T2VC also leverages the practical knowhow of company-building to design innovation ecosystems around the world. This expertise includes capital formation, innovation policy, and entrepreneurial development for partners such as the World Bank, USAID, and numerous governments and corporations.

Victor is primary co-author of the book The Rainforest: The Secret to Building the Next Silicon Valley (Regenwald, 2012), which explains how society can foster innovative economies.  The book has been praised as “an insightful, forward-thinking assessment of what makes Silicon Valley tick” (Kirkus Reviews) and “a detailed analysis of the power of environment on startup success” (Forbes).  Victor is author of the follow-up book, The Rainforest Blueprint: How to Design Your Own Silicon Valley (Regenwald, 2013), a short, full-color, lively do-it-yourself guide to catalyze innovation in any company, organization, or region. Victor is also a contributing columnist to Forbes magazine, where he authors the blog Riffs from the Rainforest. He has also written for The Wall Street Journal, TechCrunch, and Entrepreneur.

Victor graduated from Harvard University with an A.B. with Honors, studying Government plus additional studies in Computer Science, Computer Architecture, and Operating Systems Design. He graduated from the Law School of the University of Chicago with a J.D. He was appointed as a Law Clerk in the General Counsel’s office of the U.S. Agency for International Development in 1997 and served in national politics from 1995 to 1997.

For more information, visit Victor’s website.

Contact Info for Victor Hwang

Web address: Innovation Rainforest

Travels From: Silicon Valley, CA

Follow Victor:
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Books by Victor Hwang:

The Rainforest 

Michael Stanier

Great Work vs. Good Work – Featured Interview with Michael Bungay Stanier

Author, Speaker, and Senior Partner of Box of Crayons

Michael Bungay Stanier talks with Bill Ringle about practical ways to do more great work instead of only good work.

Listen to this interview to learn:

  • The importance of structuring training that includes objectives for employee self-sufficiency
  • Understand what it means to great work vs. good work
  • Criteria for asking great questions
  • What effective coaching most resembles
  • How to overcome “hacking your own productivity systems”
  • When it makes sense NOT to coach as a manager

Expert Bio

Michael Bungay Stanier is the Senior Partner of Box of Crayons, a company that helps organizations do less Good Work and more Great Work. On the way to founding Box of Crayons ten years ago, Michael lived in Australia, England, the US and now Canada. As an innovation expert he helped invent new products and services, and as a change management consultant he supported companies as they evolved.

He’s written a number of books, the best known of which are Do More Great Work and the philanthropic project End Malaria; created a series of short internet videos, such as The Eight Irresistible Principles of Fun; and designed a wide range of training programs that are being used around the world.

He was the first Canadian Coach of the Year and a Rhodes Scholar. An internationally acclaimed professional keynote speaker, Michael is a popular speaker at business and coaching conferences around the world, including International Coaching Federation conferences, the OD Network, the International Association of Facilitators, CSTD and SHRM. He’s also Thinker in Residence at Knowledge Blocks, a resource for readers of business books. He’s been the Creativity Coach for David Allen’s Getting Things Done online community.

For more information, visit Michael’s website.

Contact Info for Michael Bungay Stanier

Business Phone: 416-532-1322

Web address: BoxofCrayons.biz

Travels From: Toronto, Canada

Follow Michael:

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Books by Michael Bungay Stanier

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Andrea Waltz and Richard Fenton

Burning Your Ships – Featured Interview with Andrea Waltz and Richard Fenton

Co-Founders of Courage Crafters and Bestselling Authors

Courage Crafters co-founders Andrea Waltz and Richard Fenton talk to Bill Ringle on My Quest for the Best about learning to love the word “no.”

Listen to this interview to learn:

  • How they started their business by “burning their ship”
  • A clever approach to expanding business within a client company
  • Understanding that each of us has a “relationship” with the word “no”
  • When it makes sense to celebrate a “no” to encourage positive behavior
  • Getting off the roller coaster of reactivity

Andrea Waltz and Richard Fenton talk with Bill Ringle about using the power of no to create the results you want in business and in life.

Interview Insights

Click to Read the Show Notes

1:22 Waltz  tells about her first real job working for LensCrafters: how she met Fenton and launched into her own business at a young age.

2:44 Fenton –  “From my earliest memories, my earliest ages, I had always had a desire to be a professional speaker and to write books.”

3:29 Fenton – Tells about meeting Fenton and meshing on what it meant to be a high performer and achiever.

4:50 Waltz – [On quitting their jobs to start the new company] – “We knew that in order to really make the business work and to burn our ships…we knew that we had to leave and be completely dedicated and completely focused.”

5:44 Waltz – On getting their first client JC Penney.

6:25 Fenton – [On working with JC Penney] – “We worked for them over the course of the next 10 years, we probably did over 25 different projects for them, and over the course of time we did well in excess of $250,000 worth of business.”

7:58 Waltz talks about hers and Fenton’s self-published book The Secrets of Retail Magic and how their “Go For No” concept allowed them to become an essential resource to JCP.

9:03 Waltz tells how Fenton’s boldness got them their first client.

11:08 Waltz – “Our ideal client has a sales force and, ideally, we like working with companies with large sales forces. Right now we focus on doing keynote presentations at the annual conferences. We don’t focus on a specific industry, although we’re very popular in the direct sales and network marketing industry.”

12:00 Waltz – “The problem is that people have a fear of hearing the word ‘No.’ They have a fear of failing, looking like a failure, a fear of rejection. And that’s the problem that we solve.”

12:35 Waltz – “All of the great sales skills that [employees] get trained on are a waste if they are still too scared to use them.”

13:10 Fenton – “It’s far easier to spread your wings within an organization and to expand your reach working from the top down than it is from then bottom up.”

13:55 Fenton describes how changing their positioning to keynoters gave them a better footing with decision makers at an organization.

14:52 Waltz-  “The first thing that we do is that we help people see that they are probably avoiding hearing the word ‘No,’ and we have them identify the facts that they actually have a relationship with the word No. Because one of the things we always ask is that when you get a no, how do you respond?”

15:23 Waltz“80% of our audiences, when they heard the word no they stop, or they assume that they’ve done something wrong or that they are a failure.”

15:53 Waltz discusses the creation of “No Awareness.”

16:17 Fenton – “We try to get people within organizations to do something which is completely counterintuitive, and what we do is teach people to stop setting, at least exclusively, what we call ‘yes goals.’”

16:52 Fenton – “Instead of setting ‘yes’ goals for your business, what if you were to set ‘no’ goals instead?”

17:37 Fenton – “When we work with companies to set ‘No’ goals, we say ‘Ok, what if you were, instead of setting the goal to sell 1 copy machine, what if you were to set the goal to have 10 companies tell you ‘No?”

18:04 Fenton – “In a ‘Go for Yes’ world, most companies slow down when they hit their quota. In a ‘Go for No’ world, if you made your first call and they said ‘Yes’ to you, you still have 10 ‘No’s’ to get.”

18:43 Waltz – “To have no become a positive rather than a negative, so when you do achieve a  goal, like hitting your ‘no goals,’ it does become positive and it is something that you can celebrate.”

19:06 Waltz – “When you only reward yourself for the yes’s, the no’s do become so deflating, depressing, and that ultimately slows people down.”

20:05 Fenton – [On their process] – “It was a shifting in our mental attitude about how we rewarded ourselves for our performance. Traditionally, most people when they set a goal and hit the goal they reward themselves for hitting the goal. Well, Andrea and I realized that we were kind of telling people to do that, but in our real world we weren’t doing that.”

20:37 Fenton – “We said, ‘What if we started celebrating and rewarding ourselves every time we heard the word ‘No.’ And we stopped celebrating and rewarding ourselves every time we heard a ‘Yes?”

21:57 Fenton – “If the shortest distance between you and success is a straight line, the last thing you need is to be going up and down.”

22:00 Waltz and Fenton discuss what they do to overcome the emotional rollercoaster.

 

Expert Bio

Andrea Waltz and Richard Fenton are the co-founders of Courage Crafters, Inc., through which they teach people how to reprogram the way they think about the word NO, and to fail their way to success. They have brought their message to many organizations over the last 15 years, including American Express, Kodak, Pep Boys, Harry & David, and more.

Richard’s background includes working in Distribution Sales for Disney and as Training Director for Hart, Schaffner & Marx and LensCrafters. Andrea originally wanted to work with George Lucas, but after getting rejected (she was 8 years old) she went on to build a career in sales and management at LensCrafters, where was was the youngest General Manager in company history.

Together Richard and Andrea have written four books, the most popular of which is Go for No!, which has been on #1 on Amazon’s ‘Sales & Selling’ Best Seller list and has remained in the top 20 for the last two years. Their articles have been published in Success Magazine and hundreds of online and offline journals. They are members of the National Speakers Association and the Direct Selling Association U.K.

For more information, visit Andrea and Richard’s website.

Contact Info for Andrea Waltz and Richard Fenton

Business Phone: 800-290-5028

Web address: GoForNo.com

Travel From: Orlando, FL

Follow Andrea:
twitter Facebook

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What Do You Really Want? – Featured Interview with Michael Bungay Stanier

Author, Speaker, and Senior Partner of Box of Crayons

Michael Bungay Stanier, author of The Coaching Habit, talks with Bill Ringle about how to strengthen your management effectiveness by giving less advice.
Key points that you’ll learn from this interview:
  • What it means when managers create an environment to stay focused, engaged, and learning as the standard
  • How to avoid being an advice-giving maniac
  • Tactics to get beyond the first answer to a deeper question (which is not the only answer and rarely the best answer)
  • Why your organization will become more productive when there is less of a rush to action
  • What makes up 50% of our waking behavior and rarely gets the attention it deserves

Show Notes

Interview Insights

Click to Read the Show Notes

1:23 Stanier describes how his high school peers’ teenage angst inspired him to begin coaching.

1:51 “The typical thing was we’d go out dancing, or something like that, and on the drive home I’d be sort of listening to somebody in the car…I remember feeling right there at the time going ‘you know what? I am obviously ok with this whole listening thing.”

2:34 “When I went to university one of the things I did was I took a telephone crisis counseling course, so effectively a suicide hotline for teens, and that was my first kind of formal training in this area. So I had a sense of how you might respond when somebody’s struggling.”

3:28 [On transitioning from coaching to training] – “But of course these days I actually don’t do very much coaching anymore myself. My real focus is training managers and leaders to be more effective coaches in their day to day working lives.”

4:20 [On the negative connotations of coaching] – “If you’re getting coaching you’re probably broken, you know you’ve screwed up somehow. You know coaching, it’s just a code word for ‘We’re going to fire you in three months time but we’re going to do this token thing before we get to the year 2000.”

4:37 Stanier discusses Daniel Goleman’s HBR article about Emotional Intelligence: Leadership Against Results.

5:00 “You can identify coaching as a style of leadership but [Goleman] said you know even though it really has a great job driving engagement and driving kind of cultural change and driving even bottom-line success, it’s perceived as taking too long and too much effort for it to be a much used leadership style.”

5:24 [On the importance of engaging employees with meaningful work] “What I’ve noticed over the time is that the focus now has turned into: ‘We know that we need to keep our people focused on the stuff that matters and we need to keep people engaged so that they’re doing work that’s meaningful for them.”

6:40 [On John Whitmore’s view of Coaching] – “Its not you unlocking a potential but helping others unlock their own potential and then [Whitmore] says it’s about helping people learn rather than teaching them.”

6:53 Stanier discusses the key distinction between teaching someone and helping them learn.

7:10 [On what really helps people learn] – “Helping them learn is when you help them make their own connections and that’s when new neural pathways kind of happen in the brain that’s when people with potential and capacity and self-sufficiency all increase.”

8:11 Stanier’s tools for leaders in helping their employees get to the next level.

8:19 [On the benefits of offering curiosity] “[The tool] to make your life more effective is to give a little less advice and to offer up a little more curiosity.”

9:07 [The focus question] – “The focus question acknowledges that in many organizations people are very busily, very creatively, with best of intentions coming up with answers to solve the wrong problems.”

9:26: “The focus question is about helping slow down the rush to action and actually spend time trying to figure out what the real challenge might be. So what is that question? Well, it’s pretty simple: it’s simply to ask, ‘What’s the real challenge here for you?”

10:43 [On persisting with the focus question] – “If we stick with that question for a little bit you’re going to find you’ve got better focus on what really needs to be done, but you’re also going to walk away with some insight as to how you’re part of the issue and what you need to do to overcome your own challenges so that you can better answer this problem that’s in front of you.”

12:05 How asking your people the right questions can help them change their behavior.

12:37 [On the benefits of employees taking ownership] – “It’s a very sweet thing when, actually, the person you’re working with understands what’s happening as well as you do because it makes the system even more effective and more efficient.”

13:08 Stanier discusses his company Box of Crayons and its role in managerial training.

13:42: [On why most training programs don’t work] – “Most training programs don’t think hard enough about the behavior change that’s required. How do you shift from new insights into new actions? How do you help people do things differently when they walk out the door? But the other key sites where these things fall short, in my opinion, is that they’re often, I would say, non-strategic; meaning there’s a kind of ad-hoc ‘let’s just throw some training at people and hope that works.’

14:32: How a Canadian company upped their bench strength for better problem solving.

15:42: The best coaching question in the world.

16:38 “The first answer somebody gives you is never the only answer, and it’s rarely the best answer.”

16:59: [On the importance of slowing down] – “The other thing we’re trying to achieve is a
little less rush to action just slow down the action a little bit so that when you move you move more effectively and more efficiently.

17:55 [On the benefits of strategic laziness for managers] “We actually want people to be lazy so that they’re better able to coach the other person. The other person gets to do the work and gets the benefit of the learning, increasing their own capacity, increasing their own potential.”

18:13: “[If] manager finds him or herself working too hard the focus is probably back on them providing [their employees] with the solution rather than helping develop and cultivate the kind of thinking that will make them a more valuable asset to the company.”

19:18 [On helping people use the tools Box of Crayons provides] – “if there’s one thing at the very heart of it all…it’s about teaching people how to build new habits because habits are the building blocks of our behavior.”

19:38 “At least 50% of our waking behavior is purely habitual.”

20:08 Best of the available information concerning habit building.

20:36 The three parts of Stanier’s new habit forming formula.

21:41 [On asking instead of telling] – “Asking a question always takes less than a minute.”

23:17 [On the practical nature of the formula] – “It’s not mystical you don’t have to go up on a retreat you don’t have to sacrifice a small animal, you don’t have to entice a life coach or do anything like that. It’s really practical it feels like this is accessible to anybody.”

23:31 The difficulty of forming new habits to replace old ones.

25:24 “There’s definitely a role for [managers] to play to support and encourage and
help and hold accountable and check in with people, but I wouldn’t write their habits for them…nobody wins from that.”

26:17 “If you’ve got the discipline and the courage and the willingness to be in service to the people who you lead and influence, then you’ll have that greater commitment to be able to. in the moment, be more coach like – which is where the power lies.”

26:53 The characteristics of organizations who are ready to adopt behavioral change.

27:30 “If you were a culture which is massively disengaged, where people have kind of opted out, then this behavior change won’t in itself be sufficient to shift things.”

28:15 Stanier discusses the process of writing the book, and how hiring an editing “coach” helped him create the best version of it.

31:05 “I’m not saying never give anybody any advice ever again, I’m just saying slow down the rush to [give] advice until you really know what the challenge is.”

32:42 “Often advice creates resistance so the very help that you’re offering…it really creates a breakdown in trust and influence when you go for authority first rather than truly looking to understand a problem.”

33:08 [On Edgar Schein’s Helping] “The more you try and thrust help upon people the more you create resistance.”

33:53 The research process for the books – testing with real people.

35:30 The miracle question.

36:08 “I don’t imagine it being 10% better, I imagine it being 10x better.”

36:46 [On the most powerful question: What do you want?] “Once people are clear on what they want that’s actually a strong foundation for some really interesting action.”

37:10 [On the lazy question] – ‘It’s a bit of a paradox of a title because the question is, ‘How can I help?’ And when people hear that they go, ‘That doesn’t sound like a lazy question at all that sounds like it’s more work for me…but [the lazy question] forces them to make an explicit request rather than an implied request.”

37:54 Why explicit requests are far better than implied requests.

41:00 The importance of being clear of what you want in your own mind before asking for it.

Expert Bio

Michael founded Box of Crayons, a company that helps organizations all over the world do less Good Work and more Great Work. The Box of Crayons company is well known for their coaching programs that help time-crunched managers coach in 10 minutes or less.

Michael left Australia 22 years ago to be a Rhodes Scholar at Oxford University, where he fell in love with a Canadian and explains why he now lives in Toronto. He is the author of Do More Great Work, which has sold over 100,000 copies, and several other books, including his most recent, The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever.

For more information, visit Michael’s website.

Contact Info for Michael Bungay Stanier

Web address: http://www.boxofcrayons.biz

Travels from: Toronto, ON

Phone: (416) 532-1322

Contact:

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Resources Mentioned by Michael Bungay Stanier:

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michael tchong

Ubertrending – Featured Interview with Michael Tchong

Change Agent and Founder of Social Revolution

Michael Tchong talks with Bill Ringle about Ubertrends and how they are shaping our business opportunities and personal lives.

Listen to this interview to learn:

  • Why analytics will become increasingly important to companies in planning
  • The Ubertrends of multitasking and control freak that technology has created
  • What to look for in global competition
  • How it is smart to use the technology you write about for clients to gain an advantage in your own business
  • Favorite sources to study to learn about Ubertrends in society, technology, and global business

 

Expert Bio

Michael Tchong is an innovation specialist, change agent, entrepreneur, and speaker. He is the founder of five startups, including MacWEEK and ICONOCAST, and has pioneered ventures in desktop publishing, personal information management, internet analytics, and online marketing. His latest startup is Social Revolution®, which aims to reinvent America by crowdsourcing innovative solutions.

As a speaker, Michael uses his knowledge of marketing, media, and technology to help audiences better grasp how massive waves, which he calls “Ubertrends,” are reshaping society, as well as the opportunities and innovations these Ubertrends propel. His ability to identify emerging trends was refined at such prestigious ad agencies as DDB and Chiat/Day. He is the author of Social Engagement Marketing, an easy-to-navigate guide to the world of social media.

For more information, visit Michael’s website.

Contact Info for Michael Tchong

Web address: MichaelTchong.com

Web address: ubercool.com

Travels From: San Francisco, CA

Follow Michael:

Twitter LinkedIn Facebook

altBooks by Michael Tchong

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Doug Conant2

Turning the Coin Over – Featured Interview with Doug Conant

CEO of ConantLeadership and former CEO of Campbell Soup Co.

Former CEO of Campbell Soup Co. Doug Conant talks to Bill Ringle about personal leadership and taking charge of the things you can actually control.

Listen to this interview to learn:

  • How getting fired can lead to new and better opportunities
  • What it means to “turn the coin over” when presented with a problem
  • The two top qualities of mind that set exceptional leaders apart from well-intentioned leaders
  • How you can use the criteria to win in the marketplace in your own business
  • What resulted from combining the social agenda with the value agenda at Cambell’s Soup for employees and other stakeholders

Interview Insights

Click to Read the Show Notes

1:12 Where Conant started his career, moving from Kellogg in Chicago to General Mills in Minnesota.

2:05 [On how to get things done] – “I learned very early on that most of the people I worked with had full lives. If they were going to be helpful to me, I generally needed to be helpful to them.”

2:53 How getting fired from General Mills played a pivotal role in Conant’s career, and how meeting executive outplacement counselor Neil McKenna helped get Conant made the difference in getting him back on his feet.

4:45 “It reaffirmed for me the importance of just trying to be helpful, to be helpful in a thoughtful caring way, with intentionality to move the enterprise forward.”

5:27 [Lessons learned: The Importance of Empathy] – “My first thought was one of betrayal and devastation, I had given everything to this company for nine years, and I felt it was incredibly insensitive the way it was handled. And that was a good thing too because I’ve had to make tough calls too, but I’ve made them in a caring way.”

6:45 Turning the coin over after devastating news.

8:09 [Paraphrasing Louis L’Amour on Perseverance] –  “He never knew when he was licked, so he never was.”

9:37 “Great things are having powerful incremental impacts in the moment with people.”

10:21 “Life is just a sequence of interactions. And if I’m really alert and thinking abundantly I find that I can be helpful in those small interactions, and cumulatively over time, I develop enormous credibility, which Stephen Covey might call a very positive emotional bank account with people. And as we build the emotional bank account up, it’s amazing what we find we are able to do collectively and individually.”

11:01 “It’s about making it personal. People are either at work or thinking about work, more than anything else they do, including spending time with their families. I think we sort of have to honor that as sacred ground, their work, and I think we have to take it personally.”

11:19 “I have found that if I make it personal and it I lean into creating a personally fulfilling work experience for people, they lean into the agenda of the company in a more personal and committed way.”

11:41 “Make it personal, be alert to the moment – be helpful in the moment, are two of the foundational ideas that I have…The third one would be that leadership, ultimately, it starts with personal leadership and getting comfortable with the things you can control.”

12:20 “If you really want to be good at leadership, my observation is that you have to treat it as a mastery model. You have to apprentice at it, you have to work at it, you have study it, you have to be thoughtful about it, you have to think through your philosophy of how you want to walk in the world and how you want to lead.”

13:06 “I take issue, for the most part, with this concept of born leaders. Some leaders have a capacity to lead at a certain level that may be above average, but to be great I guarantee you they all work at at.”

13:17 Jack Welch’s leadership work ethic.

14:14 Some of the problems Campbell’s faced internally and externally before Conant took leadership in the company.

16:33 “We were overpraising and under delivering and making bad decisions to patch up the performance.”

18:29 Conant lists the four criteria you need to win in the marketplace.

21:01 [On challenges in taking over leadership at Campbell’s] – “It literally took a few years to get the kind of traction we needed and get the company on solid footing.”

23:04 “I was going to bed thinking about all of the things we needed to do 365 days a year for the first three years.”

23:45 “Employees are not mind readers. You need to tell them what’s expected and how to expected to deliver that performance.”

24:25 “The more clear we could be, the more accessible the whole came to every employee.”

24:34 How Conant used the “Balanced Scorecard” create clarity and direction for employees.

25:50 “The single most important thing in any of these organizations is employee engagement.”

26:32 “I have found over time that if I just focus on the people, the people take care of the business. But if you have to put one over the other, you put the people first.”

27:02 The Campbell Success Model – metrics for management.

29:14 The Boston College reputation institute.

30:17 [Campbell’s success model] – “Winning in the workplace, winning in the marketplace, winning in the community, and winning with integrity.”

30:59 “It helps to have metrics, it helps to create focus for the organization that says, at a high level, this is what we stand for as a company.”

32:04 “The more engaged people can become in the work of the enterprise, the better you’ll do.”

32:15 Four things which drive employee engagement.

33:15 “Driving an aggressive social agenda, while we were driving an aggressive economic value creation agenda was very synergistic. Because we were saying, ‘Here’s how you can leave a legacy of contribution through your work that transcends your ordinary work experience while you’re making a living, while you’re feeling valued, and while you’re learning.”

33:44 “The more we leaned into building a better world, the more engaged our employees got, and the better we performed in the marketplace.”

35:14 “I think the challenge in the next decade is going to be for corporations to build this intuitively obvious practice more into the fabric of how they run their companies.”

36:01 Examples of companies building a better world by building better companies.

37:11 “All organizations aspire to be relevant in the world, to certainly create economic value, but they also are committed to enduring success. All leaders want to be associated with enduring success. And they see the value in being good citizens.”

38:12 “It’s important that once you declare yourself, you deliver on it.”

39:24 What Conant reads for inspiration.

Expert Bio

Doug Conant is the founder and CEO of ConantLeadership, which is dedicated to helping improve the quality of leadership in the 21st century. He is passionate about employee engagement and firmly believes in the importance of coming up with your own leadership model.

Doug was appointed President and CEO of Campbell Soup Company in 2001. Under his leadership, Campbell reversed a precipitous decline in market value and employee engagement; the company has won many recognitions since, including the prestigious 2010 Catalyst Award. When Doug retired in 2011, he received the American Society of Training and Development (ASTD) 2011 Champion of Workplace Learning and Performance Award.

Doug joined Campbell with 25 years of experience from three of the world’s leading food companies: General Mills, Kraft and Nabisco. He began his career in 1976 in marketing at General Mills. After 10 years, he moved to Kraft where he held top management positions in marketing and strategy. Immediately prior to coming to Campbell, he was President of the $3.5 billion Nabisco Foods Company where he led his team to improved marketplace performance and five consecutive years of double-digit earnings growth.

During his tenure at Campbell, Doug established the Campbell CEO Institute to train the company’s future leaders and ensure that the company’s highest-potential employees were well-equipped to handle the challenges and surprises that inevitably create a leader’s impact and legacy.

He is now a sought-after speaker on leading with integrity and other business topics, and is the co-author of the New York Times bestselling book TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments.

For more information, visit Doug’s website.

 

Contact Info for Doug Conant

Web address: ConantLeadership.com

Travels From: Philadelphia, PA

Follow Doug: Twitter

Books by Doug Conant

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Dave-logan

Interview with Dave Logan

Co-Founder and Senior Partner of Culture Sync, Author New York, NY

Listen to this interview to learn:

  • What’s easy vs. important.
  • What to do if something unexpected comes along. 
Play

Expert Bio

Dave Logan studies how people communicate within a company — and how to harness our natural gifts to make change within organizations. He looks at emerging patterns of corporate leadership, organizational transformation, generational differences in the workplace, and team building for high-potential managers and executives.

He’s the co-founder and senior partner at CultureSync, a management consulting firm, and works with Fortune 500 companies, governments, and nonprofits. Much of CultureSync’s work is derived from a ten-year study of over 24,000 people published at Tribal Leadership (2008), which shows how organizational culture evolves over time and how leaders can nudge it forward.

For more information, view Dave on CultureSync.net

Contact Info for Dave Logan

Web address: CultureSync.net

Follow Dave: Twitter linkedin facebook

 Books by Dave Logan

tribal-leadership

Dr. steven craig

Featured Interview with Dr. Steven Craig

Author, Psychologist, and Corporate Coach

Birmingham, MI

Listen to this interview to learn:

  • How having a business career in advertising before launching his counseling career helped focus his business growth
  • The benefits of hiring with adaptability in mind.
  • The mistake of having a list of desirable traits in a future mate as your sole criteria
  • Why providing your clients with a roadmap to change is a tools that gives them confidence
  • How rigid attitudes can be a trouble sign in personal and business relationships

Expert Bio

As a therapist, corporate coach, and author, Dr. Steven Craig extends his expertise in clinical psychology and business consulting across a broad range of areas. He is the author of the book The Six Husbands All Wives Should Have: How Couples Who Change Together Stay Together and has appeared in the media numerous times, including ABC World News Tonight with Charles Gibson, the New York Times, Newsweek, and more. Steve is also the host of Therapy Thursday on 96.3 FM WDVD’s Blaine & Allyson Show, one of Detroit’s top-rated morning shows.

Steve owns two businesses in addition to sitting on the advisory board of a $300 million dollar company.  As an executive coach he’s coached “C” level and other high-ranking executives in a wide variety of industries including manufacturing, healthcare, advertising, energy, and more for over twenty years. As a clinical psychologist he runs a highly successful clinic in one of Detroit’s premier locations and has served at the state and national level for the field of psychology.

Steve strives to help people recognize and build on their strengths rather than focusing on their weaknesses or belaboring their past. In this way, his clients are always building better futures and breaking free from continually repeating the same old unhealthy patterns that brought them in to see him in the first place. He also works in the area of sports and performance psychology and helps athletes, executives and other high performance individuals learn to heighten their skills and maintain peak performance.

For more information, visit Steve’s website.

Contact Info for Dr. Steven Craig

Business Phone: 248-321-1259 

Web address: DrStevenCraig.com

Travels From: Detroit, MI

Books by Dr. Steven Craig

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kevin cashman

Interview with Kevin Cashman

Bestselling Author, Global CEO Coach, and Senior Partner at Korn/Ferry

Minneapolis, MN

Listen to this interview to learn:

  • The value of both outer tools (strategy, communications, teambuilding, finance,…) and inner tools (self-awareness of values, character, talents, vision,…) for great leaders
  • What it takes to transform the volitility, unpredictability, complex, and ambiguous elements to those of vision, understanding, clarity, and agility
  • How it took 9 years of research and 1 year of writing to create The Pause Principle book
  • What steps Kevin took to add a “pause environment” in his home
Play

Expert Bio

Over the past 30 years, Kevin Cashman has been involved in coaching and developing thousands of senior executives and senior teams in more than 60 countries. He is recognized as a pioneer in leadership development and executive coaching, focusing on optimizing executive, team, and organizational performance. He was recently named one of the top ten thought leaders by Leadership Excellencemagazine.

Kevin joined Korn/Ferry Leadership and Talent Consulting in 2006 via its acquisition of LeaderSource, a firm he founded and that was ranked as one of the top three in leadership development globally. Kevin is also the founder of the Executive to Leader Institute®, an interdisciplinary approach to leadership development and executive coaching, and Chief Executive Institute®, a comprehensive, integrated, globally delivered leadership development and coaching program for CEOs and CEO successors.

A frequent keynote speaker at conferences and corporate events, Kevin is a senior fellow of the Caux Roundtable, a global consortium of CEOs dedicated to enhancing principle-based leadership internationally. He is also a board member for the Center for Ethical Business Cultures fostering ethical leadership in corporations.

Kevin is the author of five books on leadership and career development, including The Pause Principle and Awakening the Leader Within. His breakout bestseller, Leadership from the Inside Out, was named the #1 bestselling business book of 2000 and one of the top twenty bestselling business books of the decade by 800-CEO-READ. He has written numerous articles and papers on leadership and career management, and has been featured in The Wall Street Journal, Chief Executive, Human Resource Executive, Fast Company, Strategy & Leadership, Oprah, CNN, National Public Radio, and other national media. Kevin was formerly the host of CareerTalk.

For more information, visit Kevin’s website.

Contact Info for Kevin Cashman

Business Phone: 612-746-5166 

Web address: LeadershipFromTheInsideOut.com

Travels From: Minneapolis, MN

Follow Kevin: Twitter

Books by Kevin Cashman

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rodger dean duncan

Interview with Rodger Dean Duncan

Founder and CEO of Duncan Worldwide

Kansas City, MO

Listen to this interview to learn:

  • What newscaster Jim Lehrer taught Rodger about good interviewing
  • Why it is important to set up and maintain an environment to challenge the status quo
  • How an losing agra business turned itself around in 12 months and yielded a $252 million profit
  • Points of effective communication with a change initiative
  • The importance of being wiling to be influenced
Play

Expert Bio

After an early career as an award-winning journalist and university professor, Dr. Rodger Dean Duncan founded Duncan Worldwide in 1972 to serve the needs of organizations seeking to boost performance. His client roster ranges from American Airlines, IBM, Consolidated Edison, and Sprint, to Black & Veatch Engineering, eBay, Federal Reserve Bank, and presidential cabinet officers in two White House administrations.

A highly-sought-after speaker, trainer, and executive coach, Rodger is widely known for his expertise in the strategic management of change – for individuals as well as for organizations. He has been the keynote speaker at many industry conferences and workshops related to human performance and organizational effectiveness. In addition to his consulting practice, Rodger headed worldwide communication for Campbell Soup Company and was vice president of a global energy company.

Rodger is the author of Change-friendly Leadership: How to Transform Good Intentions into Great Performance. The Duncan Report, his Internet column on leadership and organizational effectiveness, now reaches opt-in business subscribers in over 130 countries.

For more information, visit Rodger’s website.

Contact Info for Dr. Rodger Dean Duncan

Business Phone: 816-415-1605 

Web address: DoctorDuncan.com

Travels From: Kansas City, MO

Follow Rodger: Twitter

Books by Dr. Rodger Dean Duncan

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nick sarillo

Featured Interview with Nick Sarillo

Author, Speaker, and CEO of Nick’s Pizza & Pub

Chicago, IL

Listen to this interview to learn:

  • The most important aspect of a business is not it’s product or people or process, but another “p” word
  • The importance of making your company values current and present to each employee so that employees can use values in day-to-day decision making
  • The case of the burned bottom pizza, and the broader lessons any business owner can draw from it
  • Why you need to oversee multiple health dimensions of a business for all stakeholders
  • What exceptional factors drives higher profits and lower turnover in a traditionally slim margin and low commitment business that you can model in your business

Expert Bio

Nick Sarillo is the founder and CEO of Nick’s Pizza & Pub, the sixth busiest independent pizza company in per-store sales in the United States. Founded with the purpose of providing the community with an unforgettable place where families could relax and have fun, Nick’s Pizza & Pub has margins nearly twice that of the average pizza restaurant and boasts an 80 percent employee retention rate in an industry in which the average annual turnover is over 150 percent.

A regular speaker at entrepreneurship and HR conferences, Sarillo credits his company’s success to his purpose-driven culture. Nick is also the author of A Slice of the Pie: How to Build a Big Little Business, which offers small business owners a handbook for creating a culture that will support a business through good times and bad – even in an industry where turnover is high, expectations are low, and a college degree is not required.

For more information, visit Nick’s website.

Contact Info for Nick Sarillo

Web address: NickSarillo.com

Travels From: Chicago, IL

Follow Nick: 
Twitter LinkedIn Facebook

Books by Nick Sarillo

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neil smith

Interview with Neil Smith

CEO of Promontory Growth and Innovation

Manhasset, NY

Listen to this interview to learn:

  • Identifying the structural and human obstacles to change
  • About how Bank of America generated 150,000 ideas for improvement and engaged on the path to improvement through this process
  • Why the fear of the unknown is always a give with change programs, and how to handle it
  • Examples of how to create the right environment for change
Play

Expert Bio

Neil Smith, CEO of Promontory Growth and Innovation, has for the last 20 years focused on helping large corporations dramatically improve performance and profitability by growing revenues and innovatively reducing costs. Neil has led initiatives across a number of industries with some of the strongest companies in the United States, including Mellon Bank, Willis, and North American Van Lines. He recently spearheaded the highly-visible initiative across Bank of America and a firm he co-founded was responsible for projects at Heinz, Detroit Edison, and Blue Cross Blue Shield of Tennessee. His efforts have helped increase profits at top companies by 20 percent or more.

Neil is the co-author of the book How Excellent Companies Avoid Dumb Things, which illustrates eight key barriers that are holding back even the world’s best organizations and twelve principles that are important in any process for change.

Neil has an MBA from the Harvard Business School where he was a Knox Fellow and a B.A. in Physics and Economics from the University of Keele in England, where he graduated with Honours. He is a member of the International Advisory Board of British American Business, the President of the North American Foundation for Keele University and head of the university’s alumni association in North America.

For more information, visit Neil’s website.

Contact Info for Neil Smith

Business Phone: 212-542-6850

Web address: NeilSmithInsights.com

Web address: PromGrowth.com

Travels From: New York City, NY

Books by Neil Smith

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lisa gansky

Featured Interview with Lisa Gansky

Marketect, Author, and Business Advisor

San Francisco, CA

Listen to this interview to learn:

  • How successful companies are built on incredibly talented, committed people
  • An early insight about how the Internet would level the playing field led to forming a startup acquired by AOL
  • Implications of how technology advances have lowered the barriers to entry dramatically
  • Where to find entrepreneurs creating new ideas and companies in major cities
  • Where on the balance sheet many companies can find underutilized and undervalued assets
  • How the meshing.it database became the foundation for both the book as well as an open source resource
  • Clues and tips for finding life-work balance

Expert Bio

Lisa Gansky is, at heart, a marketect and “impact junky” with a strong interest in breaking the edges of formerly happy business models and bringing together not-so-likely characters in the form of new offerings, teams and partnerships. She is the author of The Mesh: Why the Future of Business is Sharing.

As CEO, co-founder and chairman of Ofoto, Lisa drew on her entrepreneurial spirit and experience developing global web services. Lisa and the team worked to develop Ofoto into a world-class consumer services offering which she left once Kodak Gallery reached over 45M customers in 2005. In addition to her roles at Ofoto and Eastman Kodak, she was a Co-founder and CEO of GNN, the first commercial website, acquired by AOL in 1995, where she then directed Internet Services for AOL through 1997.

Lisa has been an investor and board member of more than twenty internet and mobile services companies. Currently, she serves as an advisor and investor in New Resource Bank, Vayable, Loosecubes, TaskRabbit, RelayRides, Scoot Networks, Squidoo, Greenbiz, Pixelpipe, Mingoville, and Honest Buildings.

For more information, visit Lisa’s website.

Contact Info for Lisa Gansky

Web address: LisaGansky.com

Web address: Meshing.it

Travels From: San Francisco, CA

Follow Lisa:

Twitter Facebook

Books by Lisa Gansky

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josh linkner

Featured Interview with Josh Linkner

Bestselling Author and Founder and CEO, Detroit Venture Partners

Detroit, MI

Listen to this interview to learn:

  • How creativity is the new currency of success
  • The most exciting news about creativity (hint: it’s something we can all tap within ourselves)
  • What one corporation did to encourage calculated risk-taking among all employees
  • What creating an arch enemy does for boosting creativity at all levels in a company
  • A novel technique for overcoming timid ideas in brainstorming sessions

Interview Insights

Click to Read the Show Notes

1:35 How an interest in jazz music sparked Linkner’s early passion for creativity.

1:55 “Creativity, truly, is the currency of success.”

2:08 “Today with the challenges of our times more difficult than ever, creativity has shifted from a ‘nice to have’ to ‘mission critical.’”

2:31 “In business we’re often heads down and doing task-oriented things and are following a manual, procedure, or process. In creativity involves using your imagination to come up with new ways, whether it’s a new product or service, or new way to communicate and tell the story of your business.”

2:59 “What we’ve found is that following the operating manual is no pathway to success. If anything that we learned from the financial crisis of 2008, it’s that the rules of the game have fundamentally changed.”

3:25 Why improvisation is such a valuable skill in the marketplace.

3:44 “In today’s world of dizzying speed, exponential complexity, and ruthless competition, creativity has really become job #1. A recent survey of 1500 CEO’s across 32 countries reveal that the #1 most important attribute for success in the next 5 years of business, in fact, is creativity.”

4:09 “What we need more than ever aren’t people who can just do what they’re told and follow the rules and cut costs, we need people that can think on their feet and who can innovate new products and services, and reimagine the way they do work. The people that are always obsessed with finding a better way.”

4:19 “Creativity is fundamentally a learned behavior, which means that all of us as human beings have enormous creative potential, we just need a systematic approach to unleashing it.”

5:13 “Most of us are brought up in environments that restrict creativity. We’re taught in school to follow the rules, there’s only one right answer, and whatever you do don’t make any mistakes. The problem is that if you run that game plan in the real world, if you run that game plan today, it’s a surefire path to mediocrity. Doing exactly the opposite is what allows us to reach our potential.”

5:41 Examples of companies who are fostering creativity well.

6:34 “So many individuals in companies spend their lives trying to play it safe, only to discover playing it safe has become the riskiest move at all.”

6:47 “The companies that embrace making mistakes and failing along the way, understanding that mistakes are the portals of discovery, are the ones that truly thrive and are building sustainable organizations.”

7:15 The story of ePrize and how they used creativity to stay ahead of competitors, even the ones they invented themselves.

9:52 “The most important natural resource of all is the human creativity that lives inside your team…Your job as a leader is not just to manage costs, but to help unleash that creative capacity.”

10:27 Why the way leaders interact with their teams affect productivity or, in some cases, keep employees from unlocking their creative potential.

11:50 How 3M fosters continually fosters innovation.

12:41 “No matter how big or successful you get, you always want to be focused on reinvention. You always want to be the force of disruptive change. Because it’s always more fun to be the disruptor than the disruptee.”

13:20 The difference between incremental and disruptive change.

13:29 “Disruptive thinking has to start with the ability to imagine what can be, instead of what is. It’s about imagining the possibilities and not being restricted by the way things currently are.”

14:25 The story of Detroit and its innovative early years, complacent middle years, and its rebirth of innovation in current years.

15:51 [On Detroit’s future] “Creativity can be applied not only to small companies, but even to troubled cities.”

16:38 “Sometimes the only way to make progress is through bold action.”

17:55 What if the Founding Fathers had not taken bold action?

18:30 The prevalent myths of creativity.

19:16 “Everyone in an organization, irrespective of job title, not only has the ability to be creative, has the responsibility to be creative.”

19:50 Why it’s important to spend time doing things you enjoy away from work.

20:15 The art of role-storming, rather than brainstorming.

Expert Bio

Josh Linkner is the New York Times bestselling author of Disciplined Dreaming: A Proven System to Drive Breakthrough Creativity, named one of the top 10 business books of 2011. He is also the CEO and Managing Partner of Detroit Venture Partners where, together with business partners Earvin “Magic” Johnson and NBA team owner Dan Gilbert, Josh is actively rebuilding urban areas through technology and entrepreneurship.

Josh is the Founder, Chairman, and former CEO of ePrize, the largest interactive promotion agency in the world providing digital marketing services for 74 of the top 100 brands, and has founded three other successful technology companies. He is also Adjunct Professor of Applied Creativity at the University of Michigan.

He has been honored as the Ernst & Young Entrepreneur of the Year and the Detroit News Michiganian of the Year, and is a President Barack Obama Champion of Change award recipient. Josh is a regular columnist for Fast Company and Inc. Magazine, and his work has been featured in The Wall Street Journal, Forbes, USA Today, and The New York Times.

Josh is also a Berklee-trained professional jazz guitarist who performs regularly in jazz clubs throughout the United States. Most importantly, Josh is on a mission to make the world more creative.

For more information, visit Josh’s website.

Contact Info for Josh Linkner

Business Phone: 760-603-8110

Web address: JoshLinkner.com

Travels From: Detroit, MI

Follow Josh:

Twitter Facebook

Books by Josh Linkner

terry hawkins

Interview with Terry Hawkins

Award-winning Enterprise Educator and Bestselling Author

Los Angeles, CA

Listen to this interview to learn:

  • How getting new business can often be an indirect process, fueled by enthusiastic outreach
  • The benefit of focusing on improving the client’s situation
  • Using cartoon characters Pitman and Stickman to explain change to business teams
  • What happens to groups where the incentive system is out of synch with the company values
  • How effective business growth starts with effective hiring
Play

Expert Bio

Terry Hawkins is an award-winning speaker, enterprise educator, and founder of People In Progress, which recently expanded from Australia to the United States. A masterful educator in attitude and mind-set change, cutting-edge sales techniques, leadership development, communication strategies, and more, Terry is Australia’s most-booked female speaker. She is also the winner of the 2012 RADICAL Entrepreneur Award and of Australia’s prestigious Educator Award for Excellence.

Terry is the author of the bestselling book There Are Only Two Times in Life, NOW and TOO LATE! and a series of childrens’ books, as well as a contributing author to several more volumes, including The Power of More Than One and 20/20: A Fresh Look at Business Growth.

For more information, visit Terry’s website.

Contact Info for Terry Hawkins

Business Phone: 310-937-1183

Web Address: TerryHawkins.com

Travels From: Los Angeles, CA

Follow Terry:

Twitter

 

alan_zimmerman

Featured Interview with Alan Zimmerman

Hall of Fame Motivational Speaker

Bonita Springs, FL

Listen to this interview to learn:

  • The #1 complaint on the job for professionals and managers.
  • What to do about an attitude you want to change.
  • How western cultures and eastern cultures view attitude differently.
  • Practical ways to assess and manage your attitude in order to achieve more happiness and success.

Interview Insights

Click to Read the Show Notes

1:19 [On getting started as a speaker] “I never planned on doing this as a career. I was a professor at a university. I was tenured. I loved teaching. I kept getting asked by local service groups like the Rotary club or Kiwanis club or church groups to speak for their organization on some of the things I was teaching on communication, motivation – and some of the people in the audience would ask me if I could come to their company and talk about that.”

2:30 [Comparing his speaking career in 1985 to now] “I think people, because of the challenging times, the economy being difficulty, they want real meat. ‘Tell me what to do. I don’t care about theory, I don’t care about academic models. I just want to know how to do my job more effectively, what’s going to bring a big payoff for our industry.’”

3:09 “The number one determining factor of success is attitude. It comes higher than education, a GPA level in school, racial/ethnic background, nothing comes higher than attitude.”

3:55 [On why attitude is overlooked] “I think it’s overlooked because it seems like common sense, people think they should already know that. Why go to a class and learn that?

4:01 “I find a big gap between, what I call known common sense vs. applied common sense. People may know what to do, but may not always know how to do it.”

4:25 [On negativity in the media] “After being exposed to enough negativity, people just kind of lose their attitude in the process. They tend to absorb the negativity and lose all positive attitude.”

4:45 “The #1 job complaint I’ve heard in the beginning of my career, I still hear today. You can do a hundred things right and not hear a thing about it, but do one thing wrong and they’re right on your back. People can so easily give negative feedback, but tend to not hear the positive often enough.”

5:17 Dr. Zimmerman describes the differences between what people in Eastern and Western Civilizations want out of life: success vs. happiness.

6:07 “We have some strong competition coming from some other countries in the East because of a different mindset of success.”

6:10 West meets East: The story of how Apple collaborated with Chinese manufacturing to come up with a better product.

7:40 “There’s an attitude amongst some American workers that says, ‘What have you done for me lately?’ rather than, ‘How can I contribute to the success of the organization?’”

8:26 Dr. Zimmerman describes how it’s possible to develop a better attitude.

9:10 “85% of an average person’s self-talk is negative, they’ve got to learn to stop that.”

9:30 [The Old Fashioned “Act-as-if” Principle] – “If you wait until you feel like doing something, you may never feel that way…if you act happy, you’ll feel happy.”

10:22 “People take a look at someone’s life and think obviously you’ve got it made. You’ve got a great career, you have success in this area, it’s easy for you. What they don’t see is what people have come through.”

10:41 Dr. Zimmerman tells a bit about his personal life journey, and why having a positive attitude is so important for him despite hard times.

10:52 “When you come to a big problem in life, it’s a choice point. You can choose a better point: to get better, or get bitter.”

11:36 “It’s not a matter of arriving, there will always be challenges, it’s a matter of do you have the skills for getting through it. People think that those who are positive don’t have the issues, problems, or the challenges, that’s not true. They simply have the skills to not stay down as long, get through it more quickly, and stay more effective in the long run.”

12:05 [On the inspiration for Pivot] “I see so many people in the workshops I do, programs I give, who can do so much more. They don’t believe in themselves, they have significant doubts, and I felt a certain kind of sadness that people with great skills aren’t going very far.”

12:30 The answer to the question: “Why is it that some people with so much talent accomplish so little?”

13:06 [The phenomenon of Mind-Binders] “A mind-binder is a phrase you tell yourself negatively. ‘I could never do that. I couldn’t give a speech. I can’t make a cold call. I can’t close that sale. This is a terrible day.’ When you think that, there’s a very strong chance you’ll be in that negative emotional pattern for some time.”

13:30 “We perform exactly as we see ourselves or as we tell ourselves. So if we ourselves or if we tell ourselves negative things, that’s where you’re going to spend your day.”

13:53 “Once you stop the negative, a very easy thing you can do is take a few seconds and go through what I call the ‘attitude of gratitude.’ Start listing things you’re thankful for.”

14:50 The practical reasons for counting your blessings against your problems.

15:25 “We don’t lack for knowledge, we lack for implementation. I don’t think people need so much to know that some things might be good for them to do, but they want the skills.”

16:11 Two tried and tested tips for how to finish what you start.

17:05 “Everybody has the potential for being extremely happy, incredibly successful, on and off the job.”

17:31 “If other people can do it, you can do it, if you use certain skills.”

18:06 Personal insights Dr. Zimmerman gained during the process of writing the book.

Expert Bio

Dr. Alan Zimmerman is a full-time professional speaker and trainer in the areas of motivation, leadership, communication, change, and work-life balance. He has given more than 2000 programs in the last 25 years to more than a million people in 48 states and 22 countries. A Certified Speaking Professional and a member of the National Speaker Association’s Speaker Hall of Fame, he maintains a 92% ratio of repeat and referral business.

Alan is the Founder, Owner, and President of Zimmerman Communi-Care Network, a speaking, training, and consulting company with offices in the Minnesota, Florida, and the U.K. He is also a professional speaker and consultant for the State of Missouri and was twice named “Distinguished Faculty Member” by Institute for Managment Studies.

He is the author of Pivot: How One Simple Turn in Attitude Can Lead to Success and The Service Payoff: How Customer Service Champions Outserve And Outlast The Competition, among other titles.

For more information, visit Alan’s website.

Contact Info for Dr. Alan Zimmerman

Business Phone: 800-621-7881

Web address: DrZimmerman.com

Travels From: Fort Myers, FL

Follow Alan: Twitter

 

Books by Dr. Alan Zimmerman

karen hough

Interview with Karen Hough

Founder and CEO, ImprovEdge LLC

Columbus, OH

Listen to this interview to learn:

  • How behavioral skills lead to success.
  • The necessity of stepping outside our comfort zone.
  • Why having fun at work is not only more enjoyable, but vital to gaining new insights and developing new forms of collaboration and teamwork.
Play

Expert Bio

Karen Hough is the Founder & CEO of ImprovEdge, a company founded on the understanding that the skills of improvisation – the ability to think on your feet, arrive at solutions through the side door, and communicate in ways that bring people together – are the keys to innovation and business success.

Karen trained with Chicago’s legendary Second City improv comedy group and had a career in stage, film and TV before working for many years as a senior sales executive in the network engineering industry. She originated and expanded the sales and management efforts of three separate technology start-ups, launched partner programs, and assisted in East Coast and National expansions. By combining all her skills, she has been using improvisation as an engaging learning tool to help businesses succeed for over 12 years.

She is the creator of the Yes! Deck, a handy deck of cards packed with exercises, tips and ideas, and the author of the Amazon #1 category Bestseller, The Improvisation Edge: Secrets to Building Trust and Radical Collaboration at Work, which has also been named to the Top 25 Business Books for 2011 by 800CEORead. She is a national conference keynote speaker on topics such as executive presence and presentation skills, negotiation, and leadership, and is the recipient of the Athena PowerLink Award for outstanding women-owned businesses.

For more information, visit Karen’s website.

Contact Info for Karen Hough

Business Phone: 614-793-1738

Web address: ImprovEdge.com

Travels From: Columbus, OH

Follow Karen: Twitter

Books by Karen Hough

 

shela dean

Interview with Shela Dean

Relationship Coach, Speaker, and Author

Richmond, VA

Listen to this interview to learn:

  • How major career changes can arise naturally out of aspects of earlier jobs.
  • How insights from your personal life can help grow your business.
  • Quick tips on racking up Frequent Foreplay Miles.
Play

Expert Bio

Shela Dean is a Relationship Coach and speaker. She has counseled more than 2,000 couples since 1983 and is the author of Frequent Foreplay Miles, Your Ticket to Total Intimacy! – a guide to improving intimacy for couples.

Shela began studying the dynamics of personal relationships during her two-decade career as an estate and family attorney before retiring from law to begin relationship coaching in 2004. Her unique blend of humor, insight, and practical advice helps couples find a better way to navigate the friendly, and sometimes not-so-friendly, skies of life – and have a good time doing it!

For more information, visit Shela’s website.

Contact Info for Shela Dean

Business Phone: 804.332.5323 or 888.254.3494 (toll free)
Web address: ShelaDean.com
Travels From: Richmond, VA
Follow Shela: Twitter

Books by Shela Dean

 

lisa bodell

Interview with Lisa Bodell

Founder and CEO of futurethink

San Francisco, CA

Listen to this interview to learn:

  • The reality behind how innovation occurs in business.
  • What makes leadership harder than it has to be for some.
  • The importance of mindset in approaching solutions.
  • How you can unlock creative energy in your company by killing stupid rules.
Play

Expert Bio

Lisa Bodell is the founder and CEO of futurethink, an internationally recognized innovation research and training firm that helps businesses embrace change and become world-class innovators. She founded futurethink on the premise that everyone has the power to innovate — they just need to know how. Clients such as 3M, GE, and Johnson & Johnson look to futurethink to develop new styles of thinking and generate innovative ideas.

Lisa is globally recognized as a leader and pioneer in the field of futuring and innovation — creating a unique, straightforward approach to an otherwise complicated topic. She created the widely adopted SIPC Innovation Framework (STRATEGY, IDEAS, PROCESS, CLIMATE), which has helped innovators around the world easily embrace innovation, providing a clear method that breaks innovation down into manageable parts.

In addition to running futurethink and lecturing, Lisa currently serves as an advisor on the boards of the Institute of Direct Marketing in London, The Women’s Congress, the Association of Professional Futurists, and the prestigious Institute for Triple Helix Innovation think tank, the only innovation initiative of its kind within the U.S. government. She also serves as a finalist judge at the annual Idea Crossing Innovation Challenge and FIT’s innovation challenge (which futurethink co-created), has taught courses on marketing and creativity at American University, and serves as a faculty member of the American Management Association.

She is the author of Kill the Company: End the Status Quo, Start an Innovation Revolution and an author of Success Simplified, a collection of works featuring other chapters by Dr. Stephen Covey, Dr. Tony Alessandra, and Patricia Fripp. Lisa has appeared on FOX News, and in publications such as Crain’s, Business Week, The New York Times, WIRED, Investor’s Business Daily, Successful Meetings, Harvard Business Review, and The Futurist.

For more information, visit Lisa’s website.

Contact Info for Lisa Bodell

Business Phone: 646-257-5737

Web address: futurethink.com

Travels From: San Francisco, CA

Follow Lisa:

Twitter

Books by Lisa Bodell

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jo_anne_white

Interview with Jo Anne White

“The Success Doc”, Speaker, Author, and Professional Coach

Haddonfield, NJ

Listen to this interview to learn:

  • How to adapt to a rapidly changing environment.
  • What Philadelphia billboard changed her career direction.
  • How heart-centered businesses and non-profits succeed with sustainable goals and policies.
Play

Expert Bio

Known globally as the “Success Doc”, Dr. Jo Anne White, Ph.D. is a Certified Professional Coach and Business Consultant specializing in innovation and transformation who gets to the heart of what matters most to businesses and people. For over two decades she’s been teaching the Law of Attraction as a valuable tool for personal, professional and spiritual growth and leadership.

Host of the “Power Your Life” Talk Radio Show, Jo Anne has been featured online and in publications worldwide, including CNN.com, More, Yahoo, Good Housekeeping and WebMD. She’s made frequent guest appearances on radio and television networks such as NBC, CBS, Fox and Voice America sharing her diverse expertise. Her message is always educational and uplifting, inspiring and transforming audiences.

She is also the author and co-author of many books, including Mastering the Art of Success, The Self Architect, The Woman’s Handbook for Self Empowerment, Sense Your Way to Life Satisfaction, A Journey Within, and The Baby Boomer’s Handbook for Women.

For more information, visit Jo Anne’s website.

Contact Info for Dr. Jo Anne White

Business Phone: 1-877-DOC-WHITE or856-795-5854

Web address: DrJoAnneWhite.com

Travels From: Philadelphia, PA

Follow Dr. Jo Anne: Twitter

Books by Dr. Jo Anne White

mike_williams

Interview with Mike Williams

CEO of the David Allen Company

Ojai, CA

Listen to this interview to learn:

  • Smart steps to take when you find yourself in a situation where the rules and structures have changed (or vanished!).
  • How stretching beyond the comfort zone led to great opportunities.
  • Key points to consider as a founder transitions to a new role and brings in a CEO.
  • How the best practices of your business life can bring order and harmony to your family life, as well.
Play

Expert Bio

Mike Williams brings 22 years of diverse training, leadership, and organizational development to his role as CEO of the David Allen Company, a global leader in productivity training and consulting that provides services designed to increase performance, capacity, and aligned execution. The company counts among its clients some of the world’s most prestigious corporations, including over 40% of Fortune 100 companies.

David Allen’s methodology Getting Things Done® (GTD) provides proven techniques for gaining greater control and perspective. This pioneering and proven system has assisted millions of people worldwide and has well earned its recognition as the gold standard in personal management and productivity for many of the world’s best and brightest people and companies. Mike was a featured panelist at the 2009 inaugural Getting Things Done® conference in San Francisco. His strong enthusiasm for GTD has led him to develop a curriculum for teaching the methodology to children.

Before becoming CEO of the David Allen Company, Mike was Senior Business Leader for GE Healthcare, where he was responsible for creating and executing the strategic plan and vision of his division. He earned the GE Healthcare Hero Award for leading the team responsible for orchestrating the extremely successful integration of two service organizations with distinct corporate cultures. His team utilized GTD planning and execution models to achieve integration and realignment in 60 days.

For more information, visit Mike’s website.

Contact Info for Mike Williams

Business Telephone: 805-646-8432

Web address: DavidCo.com

Travels From: Los Angeles, CA

Follow Mike:

Twitter

judy bardwick

Interview with Judith Bardwick

Bestselling Author and Expert on the Psychology of People at Work

La Jolla, CA

Listen to this interview to learn:

  • The cause of the current economic slump is really due to a psychological recession
  • You can’t teach confidence or resilience
  • The myth of complexity being better than simplicity
  • How multitasking is bad for your mental health
Play

Expert Bio

Judith Bardwick, PhD, is a highly regarded speaker, consultant, researcher, and writer on psychological aspects of people at work. For more than two decades, she has combined cutting-edge psychological research with practical business applications to optimize organizational performance, change organizational views and values, and help managers achieve financial and personal success. IBM, Hewlett-Packard, Johnson & Johnson, 3M, BellSouth, and National Steel are among her many clients.

Judy is the author of one of the top 25 bestselling business books of the last decade, Danger in the Comfort Zone. Her other books include The Plateauing Trap, In Praise of Good Business, and Psychology of Women. In addition, she has published scores of journal articles, papers, and book chapters on an array of topics. In her latest book, One Foot Out the Door: How to Combat the Psychological Recession That’s Alienating Employees and Hurting American Business, Judy sheds light on a deeply troubling condition affecting as many as two-thirds of U.S. employees, which she identifies as a “psychological recession.”

Before establishing her consulting business in 1983, Judy was a Professor in the Department of Psychology and Associate Dean of the College of Literature, Science, and the Arts at the University of Michigan. She currently serves as a volunteer Clinical Professor of Psychiatry at the University of California, San Diego. She was also on the board of Westcorp and Western Financial Bank and is a Fellow of the American Psychological Association. Her biography has appeared in Who’s Who in America, Who’s Who of American Women, The Encyclopedia of American Women, and other prestigious directories.

For more information, visit Judy’s website.

Contact Info for Judith Bardwick

Business Phone: 858-456-1443

Web address: JudithMBardwick.com

Travels From: San Diego, CA

Follow Judy:

Twitter

Books by Judith Bardwick

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beverly beuermann-king

Interview with Beverly Beuermann-King

Stress Management Expert and Certified Speaking Professional

Little Britain, Canada

Listen to this interview to learn:

  • Tips for dealing with work-life balance
  • The SOS Principle as a long-term solution
  • Why focusing on the awesomeness around us helps bring about change with less resistance
  • A question that helps you and your team be more creative problem solvers
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Expert Bio

Beverly Beuermann-King’s passion is to help individuals and teams find the right strategies to effectively deal with today’s stressful challenges. As one of the leading stress management speakers in the Canada, and a Certified Speaking Professional, Beverly has spent the last 15 years training and educating more than 40,000 leaders, teams, front-line workers and volunteers using her S-O-S Principle™.

Beverly’s background in Psychology, Sociology, Management, and Adult Education helps her bring a realistic, accessible and practical approach to employing practical solutions for making life more satisfying. As a sought after expert, Beverly has made many television and radio media appearances on shows such as Breakfast Television and CFRB and is often used as a resource in major publications.

A trusted Education Consultant to the Canadian Mental Health Association, Beverly has created a series of booklets called Stress Sense™ and developed workshops for Understanding Mental Illness and Suicide Awareness for their Making Mental Health Matter™ series, which is used across Canada. She has also authored many published stress and wellness articles, writes a corporate wellness e-newsletter, and is a contributing author to the book Awakening The Workplace.

For more information, visit Beverly’s website.

Contact Info for Beverly Beuermann-King

Business Phone: 705-786-0437

Web address: WorkSmartLiveSmart.com

Travels From: Toronto, Canada

Follow Beverly:

Twitter linkedin

 

matthew may

Interview with Matthew May

Founder, Shibumi Creative Works; Innovation Consultant; Speaker; Bestselling Author

Los Angeles, CA

Listen to this interview to learn:

  • How Matt’s career took off with the publication of his book.
  • How the refinement of a loom design factors into Toyota’s heritage and culture.
  • What shibumi means for business leaders.
  • How to combat crippling complexity in organizations.
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Expert Bio

Matthew E. May is an internationally recognized author, speaker and coach on creativity, innovation and design strategy. In 2011, he launched Shibumi Creative Works, an innovation consultancy dedicated to improving human creative capital in business, work and life.

A popular speaker and confidential adviser, Matt lectures each year to corporations, governments, and universities around the world, as well as facilitates creative teams and coaches senior leaders in companies of all sizes. He spent nearly a decade as a close adviser to Toyota and is a master kaizen coach. His articles have appeared in national publications such as USAToday, Design Mind, and MIT/Sloan Management Review. He has been featured and quoted in The Wall Street Journal, the New Yorker , and on National Public Radio.

Matt is the author of three bestselling, award-winning books: The Shibumi Strategy: A Powerful Way to Create Meaningful Change; In Pursuit of Elegance: Why the Best Ideas Have Something Missing, named to the BusinessWeek 2009 Best Business Books list in the Design/Innovation category; and The Elegant Solution: Toyota’s Formula for Mastering Innovation, which won the Shingo Research Prize for Excellence and was selected as one of 800CEORead’s “Best Business Books of 2006.”

For more information, visit Matt’s website.

Contact Info for Matthew E. May

Business Phone: 805-230-2908

Web address: MatthewEMay.com

Travels From: Los Angeles, CA

Follow Matthew: Twitter

Books by Matthew E. May

monique_reece

Interview with Monique Reece

Founder and CEO, MarketSmarter

Denver, CO and Santa Fe, NM

Listen to this interview to learn:

  • How to take yourself lightly and your business seriously.
  • The rapid business boost a successful book can provide.
  • What interviews and focused networking can do for your business growth.
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Expert Bio

Monique Reece is the founder and CEO of MarketSmarter, a marketing consulting and training firm that helps companies improve strategy and implement real-time business planning processes to develop a culture of execution, innovation, employee commitment and customer loyalty. She has more than 20 years of marketing and executive management experience working with both Fortune 100 companies and fast-growing entrepreneurial businesses.

Monique is an Executive Education faculty member at the Daniels College of Business, University of Denver, and an Adjunct Professor at the Institute for Leadership and Organizational Performance, University of Denver.

Monique is the creator of the MarketSmarter Growth Plan Workshop, a program that teaches CEOs, marketing and sales professionals, and entrepreneurs how to develop growth strategies and marketing plans. She developed the MarketSmarter ROI Optimizer, a tool that helps businesses predict, measure, and continuously improve the results of sales, marketing and service programs.

As a columnist and writer, she has published hundreds of articles and is the author of Real-Time Marketing for Business Growth: How to Use Social Media, Measure Marketing and Create a Culture of Execution and the coauthor of Market Smarter Not Harder. Monique is also a frequent speaker for industry conferences such as the American Marketing Association and Inc. Magazine.

For more information visit her website, MarketSmarter.com.

Contact Info for Monique Reece

Business Name: Market Smarter, Inc.

Business Email: info@MarketSmarter.com

Web address: MarketSmarter.com

Travels From: Denver, CO

Follow Monique: Twitter

Books by Monique Reece

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richard hadden

Interview with Richard Hadden

Leadership Speaker, Author, and Consultant

Jacksonville, FL

Listen to this interview to learn:

  • About the fundamentals of leadership and good customer service.
  • How diversification and targeting leads your business to greater success.
  • The importance of meaning and mentorship to employee retention.
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Expert Bio

Richard Hadden is a Certified Speaking Professional who focuses on employee relations and creating a great place to work. Over the course of his career, he has served as Director of Product Development at a software company; started his own software consulting business; and taught software design, principles of management, and international economics at Jacksonville University. He began working as a trainer and consultant to corporations in 1991. Since then he has delivered keynote presentations and training programs for more than 800 audiences on five continents.

Richard is co-author of the “Contented Cows” leadership book series, which includes Contented Cows Give Better Milk, Contented Cows MOOve Faster, and the new Rebooting Leadership.

For more information, visit Richard’s website.

Contact Info for Richard Hadden

Business Phone: 904.720.0870 or 800.940.7006 (toll free)

Web address: ContentedCows.com

Travels From: Jacksonville, FL

Follow Richard: Twitter

Books by Richard Hadden

bob cooper

Interview with Bob Cooper

Founder and President of Frontier Service Design, LLC

Malvern, PA

Listen to this interview to learn:

  • Where to look to identify cutting edge business trends.
  • The significance of a freemium model for market testing.
  • Case study of a company that learned the benefit of selling ancillary products to accommodate customer space constraints.
  • The need for a safe space to explore ideas and new ways of doing business.
  • How important leadership is in supporting or diluting the success of a project.
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Expert Bio

Bob Cooper is the founder and President of Frontier Service Design, LLC, a consulting firm that works with corporate clients to identify, design, build and launch innovative services that create new and recurring revenue streams. With over 25 years of experience in marketing, branding, technology development, interactive media, business design and executive leadership, he has launched one of the first firms in the United States to focus exclusively on service design. In fact, this is his second time on the “frontier” of a macro trend.

He quit his full-time marketing job to start his first company – an interactive marketing company called Frontier Media Group, Inc. – at the age of 29. That company was recognized by AdWeek as one of the nation’s “Top 50 Interactive Agencies” and by Deloitte & Touche as one of the “Fast 50”, and garnered Bob recognition as “Entrepreneur of the Year” from the Philadelphia Chamber of Commerce.

Bob has also co-authored a book about Philadelphia-based entrepreneurs entitled Dream, Inc.

For more information, visit Bob’s website.

Contact Info for Bob Cooper

Business Phone: 610-407-4027

Web Address: FrontierServiceDesign.com

Travels From: Philadelphia, PA

Follow Bob: Twitter

Books by Bob Cooper

ginny clarke

Interview with Ginny Clarke

President and CEO, Talent Optimization Partners, LLC

Chicago, IL

Listen to this interview to learn:

  • How to adjust to the change from working in a corporate environment to launching a business.
  • The new world of work and what skills both companies and business owners will need to hone to succeed.
  • Three techniques that Ginny has used to differentiate her business in a crowded industry.
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Expert Bio

Ginny Clarke is an expert in talent and career management, diversity recruitment and executive coaching. She is the founder and CEO of Talent Optimization Partners, LLC, a talent management consulting firm offering fully integrated talent management solutions for corporations, fast-growing companies and government entities. She is widely respected as a thought leader and practitioner of recruitment and retention strategies. She offers provocative remedies for organizations seeking to optimally leverage their global workforce.

Prior to forming her own firm in 2009, Ginny was a partner at Spencer Stuart, the global executive search firm, where she successfully recruited professionals in a variety of senior-level executive and board positions, as well as co-founded and led Spencer Stuart’s Diversity Practice.

Ginny is the author of Career Mapping: Charting Your Course in the New World of Work, as well as a frequent speaker, presenter, and media guest.

For more information, visit Ginny’s website.

Contact Info for Ginny Clarke

Business Phone: 312-988-9350

Website: MyCareerMapping.com

Travels From: Chicago, IL

Follow Ginny: Twitter

Books by Ginny Clarke


 

barry_moltz

Interview with Barry Moltz

Entrepreneurship Expert and Author

Chicago, IL

Listen to this interview to learn:

  • Reasons why entreprenuers are good at control
  • How one entrepreneur learned to really let her employees do their job and how it helped her business grow
  • Tips on hiring well in a small business
  • What all entrepreneurs can learn from how farmers do business (e.g.: they had multiple streams of income long before real estate investments were popular)
  • The importance of being able to operate anywhere and any when (with a nod to Chris Brogan)
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Expert Bio

Barry Moltz is a nationally recognized expert on entrepreneurship who has given hundreds of presentations to audiences ranging in size from 20 to 20,000.  With decades of entrepreneurial experience in his own business ventures as well as consulting countless other entrepreneurs, Barry has discovered the simple, strategic formula to get stuck business owners out of their funk and marching forward.

Barry has written four books, including BAM! Delivering Customer Service in a Self-Service World and You Need to Be A Little Crazy: The Truth about Starting and Growing Your Business, which describes the ups and downs and emotional trials of running a business and is in its fifth reprint. His most recent title, Small Town Rules: How Small Business and Big Brands can Profit in a Connected Economy, is coming out in April 2012.

A member of the Chicago Area Entrepreneurship Hall of Fame, Barry has appeared on many TV and radio programs such as The Big Idea with Donny Deutsch, MSNBC’s Your Business and NPR’s The Tavis Smiley Show.  He hosts his own radio show, Business Insanity Talk Radio, and writes regularly for the American Express Open Forum, Forbes.com and Crain’s Chicago Enterprise City.

For more information, visit Barry’s website.

Contact Info for Barry Moltz

Business Phone: 773-837-8250

Web address: BarryMoltz.com

Travels From: Chicago, IL

Follow Barry:

Twitter

 

Books by Barry Moltz

sally helgesen

Interview with Sally Helgesen

Internationally Acclaimed Speaker, Leadership Consultant, and Bestselling Author

Chatham, NY

Listen to this interview to learn:

  • How senior leaders are looking to use women’s leadership more strategically.
  • How technology allows customers and prospective employees to evaluate the opportunities for doing business with your organization.
  • What a leading Scandinavian law firm changed in their business to allow people to make a greater contribution.
  • The connection between diversity, openness to change, extraordinary customer experience, and the future of business.
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Expert Bio

Sally Helgesen is an internationally acclaimed author, speaker, and consultant, and one of the world’s brand-name experts on women’s leadership.  Her most recent book, The Female Vision: Women’s Real Power at Work, explores how women’s insights can transform organizations. She is also author of the best-selling The Female Advantage: Women’s Ways of Leadership, hailed as “the classic work” on women’s leadership style, translated into 11 languages, and continually in print for over twenty years. An earlier book, The Web of Inclusion: A New Architecture for Building Great Organizations, was cited in The Wall Street Journal as one of the best books on leadership of all time.

Sally develops and delivers leadership programs for corporations, partnership firms, universities and non-profits around the globe. Clients have included Microsoft, IBM, Johnson & Johnson, Prudential, KPMG, The World Bank, The United Way, the Council of Independent Colleges, West Point USMA, The Office of Public Management UK; The Global Forum on Women, Society and the Economy, Paris; The Center for Distributed Education, Oslo; and ING Amsterdam.

Sally has consulted with the United Nations Development Program on building more inclusive country offices and on strengthening women’s programs in Africa and Asia. She has led seminars at the Harvard Graduate School of Education and Smith College, and been visiting scholar at Northwestern University and the Lauriston Institute in Melbourne Australia. She is a contributing editor to the magazine strategy+business, and a member of the International Women’s Forum and Executive Networks. Articles about her work have been featured in Fortune, The New York Times, Fast Company, and Business Week. She contributes a weekly blog at Forbes.com.

For more information, visit Sally’s website.

Contact Info for Sally Helgesen

Web address: SallyHelgesen.com

Travels From: New York, NY

Follow Sally: Twitter

Books by Sally Helgesen

sybil_stershic

Interview with Sybil Stershic

President, Quality Service Marketing

Allentown, PA

Listen to this interview to learn:

  • How to recognize the ineffective lip service some managers give when what employees want is to make more significant contributions.
  • The importance of an internal marketing action plan.
  • Why the more employees know about the customer, the better they can serve them.
  • Why people leave a boss or supervisor, not a company, in general.
  • Three levels of connection to review for optimum employee engagement.
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Expert Bio

Sybil F. Stershic, president of Quality Service Marketing, is a marketing and organizational advisor with more than 30 years of experience helping service providers strengthen employee and customer relationships. A leading authority on engaging employees through internal marketing, she is the author of Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care and the Quality Service Marketing blog.

Sybil founded Quality Service Marketing in 1988, specializing in internal marketing and communications, customer-focused training, and marketing planning. Her clients span a variety of service industries including advertising, communications, financial services, food service, government, healthcare, higher education, professional associations, and social service organizations. She also teaches marketing workshops nationwide.

Active in leadership and professional development, Sybil is a former Chairman of the American Marketing Association (AMA). In addition to her continued involvement with AMA, she serves on the Advisory Council of the Global Facilitator Service Corps and is a member of BoardSource and the International Association of Facilitators.

For more information, visit Sybil’s website.

Contact Info for Sybil Stershic

Business Phone: 610-366-8944

Web address: QualityServiceMarketing.com

Travels From: Philadelphia, PA

Follow Sybil: Twitter

Books by Sybil Stershic

stephen denny

Interview with Stephen Denny

Strategy & Marketing Consultant, Author

Santa Cruz, CA

Listen to this interview to learn:

  • How being flexible allows you to respond to critial changes faster
  • What “brand tension” is and how it creates opportunities
  • How to respond to structural shifts in the market
  • What to do when you find that you’ve been trapped by your own success
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Expert Bio

Stephen Denny is a competitive strategy and marketing consultant who thinks marketing is about big ideas as well as selling things. He helps brands in technology, consumer products, clean energy, and services define their competitive positioning, communication strategies and implementation plans in the market. He is also the author of Killing Giants: 10 Strategies to Topple the Goliath In Your Industry.

Apart from writing and consulting, Denny is a frequent speaker at corporate events, industry conferences and graduate business schools on topics relating to competitive strategy and marketing. He holds multiple patents, has lived and worked in both the US and Japan, and has an MBA from the Wharton School.

Prior to consulting, he was a 20+ year senior marketing executive having managed the people, strategy and budgets at brand name technology companies like at Sony, Onstar, Iomega and Plantronics.

For more information, visit Stephen’s website.

Contact Info for Stephen Denny

Web address: StephenDenny.com

Travels From: San Francisco, CA

Follow Stephen: Twitter

Books by Stephen Denny

roberta matuson

Interview with Roberta Matuson

Internationally Recognized Workforce Expert and President of Human Resource Solutions

Northampton, MA

Listen to this interview to learn:

  • How living on her own without any “safety net” sparked the success imperative
  • What companies need to be thinking about as the economy improves in terms of hiring and retention
  • What leaders have been doing to do more with fewer resources
  • Why it is critical to get to the true source of employee dissatisfaction and how to approach the solution
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Expert Bio

Roberta Matuson is the President of Human Resource Solutions and for over 25 years has worked with many world-class organizations, including Best Buy and New Balance, as well as high growth companies, federal government agencies, associations, and individuals. In recognition for her accomplishments in client results, professional contributions and intellectual property, Roberta was recently inducted into the prestigious Million Dollar Consultant® Hall of Fame. She is one of a handful of international consultants to receive this honor.

Roberta is the author of the highly-acclaimed book Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around. She is a prolific writer who has published more than 300 articles worldwide and is frequently quoted in the New York Times, Boston Globe, Inc.com, and CNBC.com. She is a regular contributor to Monster, BNET, Pink Magazine, Yahoo! HotJobs and Careerbuilder.com and is one of the top expert bloggers for Fast Company. Roberta has often appeared on television on programs such as CBS’s The Early Show and Fox’s The O’Reilly Factor and Fox Business News. An engaging speaker, Roberta is also sought after by companies and organizations looking to inspire people into action.

For more information, visit Roberta’s website.

Contact Info for Roberta Matuson

Business Telephone: 413-582-1840 or 617-566-8978

Web address: YourHRExperts.com

Travels From: Boston, MA

Follow Roberta: Twitter

Books by Roberta Matuson

 

john bernard

Interview with John Bernard

Bestselling Author and Chairman, Mass Ingenuity

Wilsonville, OR

Listen to this interview to learn:

  • Why corporations hire consultants and how the best consultants serve organizations.
  • The 3 Gears of NOW Management.
  • What skews the perspective for organizational leaders.
  • The critical implications of adapting to the shift from a work culture of mass production to one of mass customization.
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Expert Bio

As the Founder and Chairman of the company Mass Ingenuity and principal architect of the NOW Management System, John Bernard’s passion focuses on leveraging best-practice management with social media inside an organization to engage employees, sharpen focus and accelerate execution. He has been building and reengineering organizations to enable them to aggressively grow the top and bottom line for 30 years, consulting with senior executives at all levels in high technology, health care, insurance, banking, forest products, distribution, manufacturing, and a wide range of service companies, along with many large government agencies.

John is the author of the bestselling book Business at the Speed of NOW, published in December 2011. He’s a top-rated speaker for the Conference Board and discussion leader on the Harvard Business Review blog, and his monthly newspaper column is syndicated to 41 Business Journals across the United States.

For more information, visit John’s website.

Contact Info for John Bernard

Business Phone: 503-705-6920

Web address: MassIngenuity.com

Travels From: Portland, OR

Follow John: Twitter

 

Books by John Bernard

rick kirschner

Interview with Dr. Rick Kirschner

Founder, The Art of Change, LLC

Ashland, Oregon

Listen to this interview to learn:

  • How following your passion opens doors to new opportunities.
  • What Congress can learn about working productively with people with whom you strongly disagree on issues.
  • A three-step process for helping people and organizations change.
  • The risks of social media technology for young people today.
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Expert Bio

As a motivational speaker, communication skills trainer, and founder of The Art of Change, LLC, Dr. Rick Kirschner seeks to help his audience find the personal motivation and learn the needed skills to do the important work today for creating a better tomorrow. He offers The Art of Change Skills For Life™ speeches, training and coaching programs to businesses and other organizations to teach positive change, influence and persuasion, teamwork ansd leadership, and healthy living.

Before turning to speaking and coaching full time, Rick was a practitioner of Naturopathic Medicine who specialized in the treatment of stress related illness and the mind/body connection.

Since starting the second phase of his career, Rick has authored or co-author several books, including the new How To Click With People: The Secret To Better Relationships In Business And In Life and the international best-seller Dealing With People You Can’t Stand: How To Bring Out The Best In People At Their Worst. He has also created numerous award-winning CDs and audio products. His clients include everyone from Heineken to NASA to Progressive Insurance to Texas Instruments. He’s been interviewed on hundreds of radio and television programs, including CNBC, FOX and CBC and his ideas are found in newspapers and magazines including USA Today, London Times, The Wall Street Journal, and Executive Excellence.

For more information, visit Rick’s website.

Contact Info for Dr. Rick Kirschner

Business Phone: 541-488-2992

Web address: TheArtofChange.com

Travels From: Ashland, Oregon

Follow Rick: Twitter

Books by Dr. Rick Kirschner

 

tim connor

Interview with Tim Connor

President and CEO of Connor Resource Group and Peak Performance Institute

Davidson, NC

Listen to this interview to learn:

  • The difference between a calling and a career
  • Tim’s favorite 3 questions for helping executives focus on needed change
  • Why the fear of failure is one of the most costly indulgences for business leaders
  • What is the litmus test for whether someone in business is fully engaged or not
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Expert Bio

Tim Connor is the President and CEO of Connor Resource Group and Peak Performance Institute. He is a full-time professional speaker, trainer, coach, consultant and bestselling author. A Certified Speaking Professional, he has given over 4000 presentations since 1973 in twenty-one countries around the world.

Each year over 85% of his presentations are return engagements for the same clients on such topics as peak performance management, effective leadership, customer focused sales strategies, personal motivation, value driven customer service and building positive business and personal relationships.

Tim is the best selling author of over 70 books, including several international bestsellers, Soft Sell (now in 21 Languages), 81 Management Challenges, Your First Year in Sales, 91 Mistakes Smart Salespeople Make, SOLD, and Above Ground.

For more information, visit Tim’s website.

Contact Info for Tim Connor

Business Phone: 704-895-1230

Web address: TimConnor.com

Travels From: Charlotte, NC

Follow Tim:

linkedin

Books by Tim Connor

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charles lee

Interview with Charles Lee

Author and CEO of Ideation Consultancy

El Segundo, CA

Listen to this interview to learn:

  • Why in most cases, the problem a company is facing isn’t necessarily the problem that needs to be fixed
  • What’s needed in order to overcome the recycling of ideas
  • Simple steps to be a better implementor of ideas
  • How to think more strategically about ideas
  • Key elements of ideation
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Expert Bio

Charles Lee is the Founder and CEO of Ideation, an idea agency that specializes in helping organizations and businesses take their ideas and make them remarkable via creative strategy, branding, design, marketing, web, social media, and custom events. He is also the author of Good Idea. Now What?, a book that guides people in implementing ideas well.

Charles is deeply committed to making our world a better place through collaborative social enterprise; to that end, he is the creator of grassroots efforts including JustOne, Ideation Conference, and the Freeze Project, as well as the co-founder of JustOne. He regularly speaks around the country on topics such as creative process, idea-making, innovation, branding, new media, and compassionate justice.

For more information, visit Charles’ website.

Contact Info for Charles Lee

Business Phone: 424-757-4875

Web address: TheIdeation.com

Web address: CharlesTLee.com

Travels From: Los Angeles, CA

Follow Charles:

Twitter

Books by Charles Lee