Category Archives for "Team Building and Communications"

Janice Presser

Featured Interview with Dr. Janice Presser

Behavioral Scientist and CEO of The Gabriel Institute

Dr. Janice Presser talks with Bill Ringle about Teamability®, and reveals some essential tips and tricks for team success on My Quest for the Best.

Key points that you’ll learn from this interview:

  • The connection between employee satisfaction and engagement, and meaningful work
  • The 4 elements of teaming that are essential for team chemistry and success
  • New methods for testing new hires for collaborative work
  • The crucial differences in showing that appreciation and respect for the people on your team
  • The formula for understanding team characteristics and successful teamwork

Interview Insights

Click to Read the Show Notes

1:09 [On Presser’s early life experiences“My earliest questions didn’t have answers, I had to spend a lot of time seeking them out myself.”

2:00 “Everything is about people interacting with other people. And why is it sometimes that you have this amazing feeling that you’re yourself but you’re like the best you that you ever are when you’re doing it with these people?”

3:00 Teaming up with Dr. Jack Gerber.

4:15 [On being a female entrepreneur during the women’s movement] “We were on a mission to change the world.”

5:15 [On the power of teams] – “Everyone else did all those other things that I didn’t do very well. I was great at coming up with ideas, but you have to have people who will lead the execution, or who make sure the details get followed up on, or the person who handles the emergency as it happens.”

5:53 “It was so gratifying, not just because it was my mission in life, but that I also could do it with people who felt that the way in which they were contributing to this thing that was bigger than any of us, that that was meaningful to them, and that’s a very contagious feeling. That feeling that what you’re doing is meaningful and important.”

7:36 “Teaming is a science. Great teamwork, that great team chemistry that we want, there’s an operating system for it.”

7:55 [On incorporating the formula for teaming] – “Whether you’re a startup or a huge multinational, it doesn’t matter, we all start new things at different times.”

8:20 [One of the most important question to ask about people] – “How do they really make meaningful contributions to something bigger than themselves?

9:18 Two more important points to think about when evaluating the people on your team and their level of contribution.

10:17 “It’s not that people are good or bad or indifferent, it’s that everyone has an optimal place that they’re going to make a better contribution from the standpoint of the team, but also do it in a way that’s fun for them.”

10:50 Presser uses herself as an example to describe teaming characteristics.

14:34 “If you want to understand anything about someone, all of the ways that existed prior to tenability are some variation of directly, or indirectly, asking someone what they’re like.”

15:26 “It’s not good for business to not have their needs met, and it’s not great for people to be in a job that isn’t going to be satisfying to them in at least some way, and to have that feeling of at least doing something productive.”

16:43 The characteristics which don’t factor into Teamability.

17:18 “If you ask someone how good they are at something, very often you’ll get something completely incorrect, because people do not know what they do not know.”

18:01 [On objective evaluation] – “The fact is, evaluating yourself you use yourself as the reference point.”

19:57 [On hiring for skill based work] – “Think about what’s important, what is truly important, in this job. If it’s something like lifting boxes, then ask someone to lift the weight of a typical package, or the heaviest package, that has to go on. That’s a pretty good test. But if the test is: Will they smile at the person they’re delivering it to? Do they have to deal with any regulators on the road? Ask yourself, ‘To be successful at this job, how does this person need to interact with other people?’”

21:46 How teaming characteristics affect personal interactions.

21:52 “Rethinking what we expect of people in terms of personal interactions or longer term relationship is really key, because, you know, why do people leave jobs? Because they don’t like the boss or the people they’re working with. Most people don’t leave because, well, they don’t like the actual task that they do.”

22:33 How Presser’s clients use her expertise on Teamability.

24:54 The 4 components used for the Teamability Playbook.

25:30 [Basis 1 – Well fit] – “Give people actual work, tasks, day to day things to do that align with the way in which they contribute. They will be happier and so will you.”

25:46 [Basis 2 – Team Fit] – “Make sure every person on the team is meeting on of those key needs that that team has.”

26:34 [Basis 3 – Team Chemistry] – “If we try to do everything we don’t succeed very well and we feel like we’re being stretched in too many directions. When we find our role partner…then one person starts, and the other person finishes.”

27:55 [Basis 4 – Role Respect] – “Role is the way you make that contribution, and role respect is the way that a manager can manage, communicate, respect, appreciate any other person on the team in a way that aligns with the way in which they make their contributions.”

31:00 How to appreciate the people on your team in the role that they play.

33:41 “If you want to have better teaming, make it real, make it visible. Acknowledge people for the parts in which they contribute. And, by the way, if you start to do this at work, you will start to do this in your personal life.”

34:13 How growing up in your family structure creates the foundation for your views of teaming.

34:48 “If you want to leave a legacy, leave a legacy of great teaming.”

35:00 “When you make the workplace a better place to work, you make the world a better place to live.”

37:32 “If you are wanting a successful company, or division, or team, or anything, if it’s successful you are very likely doing something right, wouldn’t you like to know what it is so you don’t have to go through the aggravation of ‘Why did this work so perfectly last time and now it doesn’t?’”

39:56 “When you think of any sport team, you tend to think of the players that are on the field, but for every player on the field, how many people are there supporting them?”

Expert Bio

Dr. Janice Presser is CEO of The Gabriel Institute, a behavioral scientist, and architect of the technology that powers Teamability®. She has studied team interaction in academic, clinical, and business settings for over 40 years, and has applied her expertise in the areas of HR metrics and measurements, workforce planning, and the future or work. Dr. Presser has authored seven books, most recently, Timing Isn’t Everything. Teaming Is (July 2017). In an era of digital disruption and transformational change, Dr. Presser’s integrated technology and management methods create collaborative culture, generate extraordinary business results, and open new paths to meaningful work and organizational health.

 

For more information, visit Janice’s website and blog.

Contact Info for Dr. Janice Presser

Web address: http://www.thegabrielinstitute.com

Travels from: Philadelphia, PA

Phone: (215)-825-2500

Contact:

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Resources Mentioned by Dr. Janice Presser:

  

Featured Interview with Dorriah Rogers

Founder of Paradyne Consulting Works

In this episode of My Quest for the Best, Dorriah Rogers talks with Bill Ringle about the principles and benefits described in Decide to Profit.
Key points that you’ll learn from this interview:
  • The impact a mentor had on Rogers’ life and career, and how he inspired her to be her own person.
  • How the Lego company used a single, unified goal to really turn things around.
  • The importance of not only giving everyone in the company or organization, not just the decision makers, a voice.
  • How to teach employees to tie their ideas to the overarching goal: making money.
  • Rogers’ 9 steps to a better bottom line.

Interview Insights

Click to Read the Show Notes

1:15: [On the mentorship of Tom Schumacher] – “[Schumacher] inspired me to be a problem-solver and a speaker, and he showed great faith in my abilities and always pushed me to be my own person.”

1:59: “I’ve never really been an employee. I’m what I call a serial entrepreneur.”

2:20: [On what it means to be your own person] – “Not being easily influenced by either peer pressure, social pressure, or any other types of pressure that may exist either in the workplace or in society.”

2:44: The 3 primary aspects of any business.

3.27: [On finding and keeping clients] – “I’ve started with a handful of people that I’ve come in contact with, and they saw what I was doing, they saw my work ethic and my reputation, and some of them gave me a chance. That’s really all it took, was getting my foot in the door.”

4:07 [Characteristics of an ideal client] – “I think one of the primary characteristics, more than anything, is openness. What I mean by openness is openness to change.”

4:36 [On client transparency] – “I’ve gone into situations where I talked to some of the key managers, and although they recognize they have a problem, they don’t recognize that they need to change. And they’re not willing to look in the mirror.”

6:30 [On asking the difficult questions] – “I may attend a meeting, and I may interrupt the meeting and say something to the leader, or maybe even the CEO or exec, and challenge them in front of the team. Saying ‘hey, why are you asking that question?’ or ‘hey, it may be a good idea for you to listen to some of the other input.’ Or perhaps, ‘We haven’t heard from Jim, let’s hear what Jim thinks.”

7:14 “I really challenge people to get outside of their own heads, to push them to think and behave differently.”

7:54 [On building trust with clients] – “Before I begin any of the real work, I will spend a lot of one on one time with the decision maker. I will get to know them as people. I will ask them a lot of questions. I will get them to what I call the comfort point. And also, I will ask their permission. I will let them know that I will ask hard questions, and get their permission to do so.”

8:55 Rogers’ Inspiration for writing Decide to Profit: The 9 Steps in a Better Bottom Line

10:40 The nine steps in a better bottom line.

12:00 [On the importance of understanding the goal] –  “A lot of people get mired in the day to day tasks and activities. And they kind of grind through their day. They have a tendency not to stay focused on the bigger picture.”

12:30 [The fundamental driving force behind the company] – “My whole purpose in writing both the book, and identifying the goal – as one of the steps, is to keep people focused on the bigger picture. And in any company, and any organization…the fundamental driving force behind the company is making money. So there’s an overarching financial goal.”

12:55 “And my idea was, have everybody within the organization tie every decision that they are making to the larger goals of the organization. Number 1 has to always be: making money.”

13:30 [On the importance of quality] – “The quality of your product, that also has to be a goal. You can’t make money and sacrifice quality, because that’s not sustainable.”

13:40 [Deciding the profit] – “Every organization can have 1, 2, or 3 goals that they are primarily focused on. And if you make sure that everyone knows what those goals are, and tie their day to day decisions to them, that’s how you can decide the profit.”

14:04 The importance of keeping day to day decision in line with organizational goals

15:10 The Lego study

16:09 [Sacred cows] – “In some of the companies that I’ve worked with, I see them hold on to business decisions, or I see them hold on to product. I even see them hold on to no-productive people. And all of this is counterintuitive, and it’s not in alignment with the overall goals of the organization.”

16:32 [On unified goals] – “[The lego study] shows how one single unified goal enabled a company to completely turn around.”

17:31 [On teams holding themselves accountable] –  “Have you ever been in a meeting where there’s a lot of discussion and a lot of ideas, and everyone leaves the meeting and 90% of the ideas and discussion has been forgotten? That’s what I experience in a lot of the companies I work with. There’s a lot of ideas, a lot of good discussion, a lot of innovative discussion, yet nobody ever captured the discussion, nobody ever circled back – there was no feedback loop, and there was no accountability.”

18:23 [On accountability] – “What makes people accountable can be something as simple as an action list. And I don’t mean minutes, I don’t mean a detailed list of who said what verbatim. I mean, a ‘we talked about this, we decided to do this, this person owns it, and this is when they’re going to get it done.’”

19:45 [On employee contribution] – “In the book I have a tool for employees to do a very straightforward return on investment analysis. One of the disconnects that I was increasingly becoming aware of is that managers would often miss ideas because they couldn’t see how that idea would benefit the organization.”

20:16  [On helping employees choose ideas that are tied to financial goals] “The benefit of the 9th step is that it provides employees a tool and a methodology to demonstrate both quantitatively and qualitatively how to give an investment to the organization and show how their idea will either improve the financial goals or other goals.”

21:38 The importance of checklists and forms for employees.

23:00 [On brainstorming] – “The people that make the decisions tend to shoot down the ideas of those that don’t make the decisions. Allowing people to free think, allowing for ideas to be equally valuable no matter who they’re coming from, is very, very important. All of the rules that I put down for brainstorming are a result of all of those rules being broken during brainstorming meeting I’ve been to.”

24:21 Rogers describes the timeline and process of writing Decide to Profit: 9 Steps to a Better Bottom Line

25:03 “The book isn’t written for specialists. The book is not meant to be a dissertation on continuous improvement or operational streamlining or productivity. It’s meant to be a comprehensive overview of all of it, and it’s meant to be understandable, and it’s meant to be utilized by both managers and employees.”

26:06 Discoveries Rogers made during the writing process.

26:50 [On staying humble] – “I found that I fall prey to a lot of the same things that executives fall prey to, which is, believing my own press, believing my ideas are the best, believing that only my opinions count. I’ve found that really listening to the people around me makes a big difference.”

27:00 Rogers discusses some of the milestones in her career, and the significant clients she’s worked with

28:42 The two primary factors of inefficiency, and the importance of time management.

30:12 Roger’s preferred tools for productivity during travel.

Expert Bio

Dorriah Rogers, Ph.D., began her career in the engineering and advanced technology industry in the late 1990s. She founded Paradyne Consulting Works in 2003, and brings almost 20 years of unique experience providing guidance to numerous Fortune 500 organizations throughout North America. She specializes in identifying and solving issues affecting efficiency, productivity, and profitability. Her client base includes Fortune 100 organizations, as well as the Department of Defense, U.S. Navy, and the U.S. Army Corps of Engineers. As CEO of Paradyne Consulting Works, she has led her team in the areas of productivity and process improvement, strategic business planning, operational streamlining, profitability, and organizational change management.

For more information, visit Dorriah Rogers’s company  website.

Contact Info for Dorriah Rogers

Web address: http://www.paradyneconsulting.com/

Travels from: Thousand Oak, CA

Phone: 858-442-4295

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Resources Mentioned by Dorriah Rogers on My Quest for the Best:

David Livermore photo

Featured Interview with David Livermore

Cultural Intelligence Thought Leader and Author

David Livermore talks with Bill Ringle about how awareness of values diversity drives business value.
Key points that you’ll learn from this interview:
  • The importance of taking inventory of your company culture.
  • How to recognize and overcome “diversity fatigue.”
  • The role of diversity metrics in business.
  • The key ingredient of shared objectives.
  • What Jeff Bezos missed with his “empty chair” technique

Expert Bio

David Livermore is a thought leader in cultural intelligence (CQ) and global leadership and the author of ten books on cultural intelligence and global leadership. His book,  Leading with Cultural Intelligence, was named a best-seller in business by The Washington Post. He’s president and partner at the Cultural Intelligence Center in East Lansing, Michigan and a visiting research fellow at Nanyang Technological University in Singapore. Prior to leading the Cultural Intelligence Center, Dave spent 20 years in leadership positions with a variety of non-profit organizations around the world and taught in universities. He’s a frequent speaker and adviser to leaders in Fortune 500’s, non-profits, and governments and has worked in more than 100 countries across the Americas, Africa, Asia, Australia, and Europe.

Dave has authored several other books, including the award-winning titles, Serving With Eyes Wide Open and Cultural Intelligence: Improving your CQ to Engage our Multicultural World (Baker Publ.).

Dave loves to take research and make it accessible to practitioners. He has been interviewed and referenced by major news sources such as Atlantic Monthly, CBS News, The Christian Post, Christian Science Monitor, The Economist, Forbes, NBC, The New York Times, USA Today, The Wall Street Journal and The Washington Post.

For more information, visit David’s website.

Contact Info for David Livermore

Web address: http://www.davidlivermore.com

Travels from: Holt, MI

Phone: (512) 519-9875

Contact:

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Resources Mentioned by David Livermore:

Featured Interview with Michael Bungay Stanier

Author, Speaker, and Senior Partner of Box of Crayons

Michael Bungay Stanier, author of The Coaching Habit, talks with Bill Ringle about how to strengthen your management effectiveness by giving less advice.
Key points that you’ll learn from this interview:
  • What it means when managers create an environment to stay focused, engaged, and learning as the standard
  • How to avoid being an advice-giving maniac
  • Tactics to get beyond the first answer to a deeper question (which is not the only answer and rarely the best answer)
  • Why your organization will become more productive when there is less of a rush to action
  • What makes up 50% of our waking behavior and rarely gets the attention it deserves

Show Notes

Interview Insights

Click to Read the Show Notes

1:23 Stanier describes how his high school peers’ teenage angst inspired him to begin coaching.

1:51 “The typical thing was we’d go out dancing, or something like that, and on the drive home I’d be sort of listening to somebody in the car…I remember feeling right there at the time going ‘you know what? I am obviously ok with this whole listening thing.”

2:34 “When I went to university one of the things I did was I took a telephone crisis counseling course, so effectively a suicide hotline for teens, and that was my first kind of formal training in this area. So I had a sense of how you might respond when somebody’s struggling.”

3:28 [On transitioning from coaching to training] – “But of course these days I actually don’t do very much coaching anymore myself. My real focus is training managers and leaders to be more effective coaches in their day to day working lives.”

4:20 [On the negative connotations of coaching] – “If you’re getting coaching you’re probably broken, you know you’ve screwed up somehow. You know coaching, it’s just a code word for ‘We’re going to fire you in three months time but we’re going to do this token thing before we get to the year 2000.”

4:37 Stanier discusses Daniel Goleman’s HBR article about Emotional Intelligence: Leadership Against Results.

5:00 “You can identify coaching as a style of leadership but [Goleman] said you know even though it really has a great job driving engagement and driving kind of cultural change and driving even bottom-line success, it’s perceived as taking too long and too much effort for it to be a much used leadership style.”

5:24 [On the importance of engaging employees with meaningful work] “What I’ve noticed over the time is that the focus now has turned into: ‘We know that we need to keep our people focused on the stuff that matters and we need to keep people engaged so that they’re doing work that’s meaningful for them.”

6:40 [On John Whitmore’s view of Coaching] – “Its not you unlocking a potential but helping others unlock their own potential and then [Whitmore] says it’s about helping people learn rather than teaching them.”

6:53 Stanier discusses the key distinction between teaching someone and helping them learn.

7:10 [On what really helps people learn] – “Helping them learn is when you help them make their own connections and that’s when new neural pathways kind of happen in the brain that’s when people with potential and capacity and self sufficiency all increase.”

8:11 Stanier’s tools for leaders in helping their employees get to the next level.

8:19 [On the benefits of offering curiosity] “[The tool] to make your life more effective is to give a little less advice and to offer up a little more curiosity.”

9:07 [The focus question] – “The focus question acknowledges that in many organizations people are very busily, very creatively, with best of intentions coming up with answers to solve the wrong problems.”

9:26: “The focus question is about helping slow down the rush to action and actually spend time trying to figure out what the real challenge might be. So what is that question? Well it’s pretty simple: it’s simply to ask, ‘What’s the real challenge here for you?”

10:43 [On persisting with the focus question] – “If we stick with that question for a little bit you’re going to find you’ve got better focus on what really needs to be done, but you’re also going to walk away with some insight as to how you’re part of the issue and what you need to do to overcome your own challenges so that you can better answer this problem that’s in front of you.”

12:05 How asking your people the right questions can help them change their behavior.

12:37 [On the benefits of employees taking ownership] – “It’s a very sweet thing when, actually, the person you’re working with understands what’s happening as well as you do because it makes the system even more effective and more efficient.”

13:08 Stanier discusses his company Box of Crayons and its role in managerial training.

13:42: [On why most training programs don’t work] – “Most training programs don’t think hard enough about the behavior change that’s required. How do you shift from new insights into new actions? How do you help people do things differently when they walk out the door? But the other key sites where these things fall short in my opinion is that they’re often, I would say, non-strategic; meaning there’s a kind of ad-hoc ‘let’s just throw some training at people and hope that works.’

14:32: How a Canadian company upped their bench strength for better problem solving.

15:42: The best coaching question in the world.

16:38 “The first answer somebody gives you is never the only answer, and it’s rarely the best answer.”

16:59: [On the importance of slowing down] – “The other thing we’re trying to achieve is a
little less rush to action just slow down the action a little bit so that when you move you move more effectively and more efficiently.

17:55 [On the benefits of strategic laziness for managers] “We actually want people to be lazy so that they’re better able to coach the other person. The other person gets to do the work and gets the benefit of the learning, increasing their own capacity, increasing their own potential.”

18:13: “[If] manager finds him or herself working too hard the focus is probably back on them providing [their employees] with the solution rather than helping develop and cultivate the kind of thinking that will make them a more valuable asset within the company.”

19:18 [On helping people use the tools Box of Crayons provides] – “if there’s one thing at the very heart of it all…it’s about teaching people how to build new habits because habits are the building blocks of our behavior.”

19:38 “At least 50% of our waking behavior is purely habitual.”

20:08 Best of the available information concerning habit building.

20:36 The three parts of Stanier’s new habit forming formula.

21:41 [On asking instead of telling] – “Asking a question always takes less than a minute.”

23:17 [On the practical nature of the formula] – “It’s not mystical you don’t have to go up on a retreat you don’t have to sacrifice a small animal, you don’t have to entire a life coach or do anything like that. It’s really practical it feels like this is accessible to anybody.”

23:31 The difficulty of forming new habits to replace old ones.

25:24 “There’s definitely a role for [managers] to play to support and encourage and
help and hold accountable and check in with people, but I wouldn’t write their habits for them…nobody wins from that.”

26:17 “If you’ve got the discipline and the courage and the willingness to be in service to the people who you lead and influence, then you’ll have that greater commitment to be able to. in the moment, be more coach like – which is where the power lies.”

26:53 The characteristics of organizations who are ready to adopt behavioral change.

27:30 “If you were a culture which is massively disengaged, where people have kind of opted out, then this behavior change won’t in itself be sufficient to shift things.”

28:15 Stanier discusses the process of writing the book, and how hiring an editing “coach” helped him create the best version of it.

31:05 “I’m not saying never give anybody any advice ever again, I’m just saying slow down the rush to [give] advice until you really know what the challenge is.”

32:42 “Often advice creates resistance so the very help that you’re offering…it really creates a breakdown in trust and influence when you go for authority first rather than truly looking to understand a problem.”

33:08 [On Edgar Schein’s Helping] “The more you try and thrust help upon people the more you create resistance.”

33:53 The research process for the books – testing with real people.

35:30 The miracle question.

36:08 “I don’t imagine it being 10% better, I imagine it being 10x better.”

36:46 [On the most powerful question: What do you want?] “Once people are clear on what they want that’s actually a strong foundation for some really interesting action.”

37:10 [On the lazy question] – ‘It’s a bit of a paradox of a title because the question is, ‘How can I help?’ And when people hear that they go, ‘That doesn’t sound like a lazy question at all that sounds like it’s more work for me…but [the lazy question] forces them to make an explicit request rather than an implied request.”

37:54 Why explicit requests are far better than implied requests.

41:00 The importance of being clear of what you want in your own mind before asking for it.

Expert Bio

Michael founded Box of Crayons, a company that helps organizations all over the world do less Good Work and more Great Work. The Box of Crayons company is well known for their coaching programs thats help time-crunched managers coach in 10 minutes or less.

Michael left Australia 22 years ago to be a Rhodes Scholar at Oxford University, where he fell in love with a Canadian and explains why he now lives in Toronto. He is the author of Do More Great Work, which has sold over 100,000 copies, and several other books, including his most recent, The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever.

For more information, visit Michael’s website.

Contact Info for Michael Bungay Stanier

Web address: http://www.boxofcrayons.biz

Travels from: Toronto, ON

Phone: (416) 532-1322

Contact:

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Resources Mentioned by Michael Bungay Stanier:

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Michael Stanier

Featured Interview with Michael Bungay Stanier

Author, Speaker, and Senior Partner of Box of Crayons

Toronto, Canada

Michael Bungay Stanier talks with Bill Ringle about practical ways to do more great work instead of only good work.

Listen to this interview to learn:

  • The importance of structuring training that includes objectives for employee self-sufficiency
  • Understand what it means to great work vs. good work
  • Criteria for asking great questions
  • What effective coaching most resembles
  • How to overcome “hacking your own productivity systems”
  • When it makes sense NOT to coach as a manager

Expert Bio

Michael Bungay Stanier is the Senior Partner of Box of Crayons, a company that helps organizations do less Good Work and more Great Work. On the way to founding Box of Crayons ten years ago, Michael lived in Australia, England, the US and now Canada. As an innovation expert he helped invent new products and services, and as a change management consultant he supported companies as they evolved.

He’s written a number of books, the best known of which are Do More Great Work and the philanthropic project End Malaria; created a series of short internet videos, such as The Eight Irresistible Principles of Fun; and designed a wide range of training programs that are being used around the world.

He was the first Canadian Coach of the Year and a Rhodes Scholar. An internationally acclaimed professional keynote speaker, Michael is a popular speaker at business and coaching conferences around the world, including International Coaching Federation conferences, the OD Network, the International Association of Facilitators, CSTD and SHRM. He’s also Thinker in Residence at Knowledge Blocks, a resource for readers of business books. He’s been the Creativity Coach for David Allen’s Getting Things Done online community.

For more information, visit Michael’s website.

Contact Info for Michael Bungay Stanier

Business Phone: 416-532-1322

Web address: BoxofCrayons.biz

Travels From: Toronto, Canada

Follow Michael:

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Books by Michael Bungay Stanier

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mike figliuolo2

Featured Interview with Mike Figliuolo

Managing Director of thoughtLEADERS, LLC

Dublin, OH

Listen to this interview to learn:

  • The distinction between managing and leading, advocated by Admiral Grace Mary Hooper
  • Stages to building a profitable, scalable training company
  • What leaders did to deepen trust and improve communications at a Fortune 100 company
  • Why boundaries are so elusive for leaders and how to make them work better
  • The mindset needed to grow your company in a short period of time

Expert Bio

Mike Figliuolo is the Managing Director of thoughtLEADERS, LLC, which he founded because he believes practitioners make the best instructors and because he has a passion for people development and organizational improvement. Mike’s book, One Piece of Paper: The Simple Approach to Powerful, Personal Leadership, is designed to help leaders define who they are and what their personal leadership philosophy is.

Before founding thoughtLEADERS, Mike was a United States Army Officer, a management consultant at McKinsey and Company, Group Manager at Capital One Financial, and Vice President of Strategic Planning at The Scotts Miracle-Gro Company. He was named the Columbus, Ohio Small Business Leader of the Year for 2010 by the Columbus Chamber of Commerce and Business First.

For more information, visit Mike’s website.

 

Contact Info for Mike Figliuolo

Business Phone: 804-241-9757

Web address: ThoughtLeadersLLC.com

Travels From: Columbus, OH

Follow Mike:
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Books by Mike Figliuolo

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Doug Conant2

Featured Interview with Doug Conant

CEO of ConantLeadership and former CEO of Campbell Soup Co.

Philadelphia, PA

Listen to this interview to learn:

  • How getting fired can lead to new and better opportunities
  • What it means to “turn the coin over” when presented with a problem
  • The two top qualities of mind that set exceptional leaders apart from well-intentioned leaders
  • How you can use the criteria to win in the marketplace in your own business
  • What resulted from combining the social agenda with the value agenda at Cambell’s Soup for employees and other stakeholders

Interview Insights

Click to Read the Show Notes

1:12 Where Conant started his career, moving from Kellogg in Chicago to General Mills in Minnesota.

2:05 [On how to get things done] – “I learned very early on that most of the people I worked with had full lives. If they were going to be helpful to me, I generally needed to be helpful to them.”

2:53 How getting fired from General Mills played a pivotal role in Conant’s career, and how meeting executive outplacement counselor Neil McKenna helped get Conant made the difference in getting him back on his feet.

4:45 “It reaffirmed for me the importance of just trying to be helpful, to be helpful in a thoughtful caring way, with intentionality to move the enterprise forward.”

5:27 [Lessons learned: The Importance of Empathy] – “My first thought was one of betrayal and devastation, I had given everything to this company for nine years, and I felt it was incredibly insensitive the way it was handled. And that was a good thing too because I’ve had to make tough calls too, but I’ve made them in a caring way.”

6:45 Turning the coin over after devastating news.

8:09 [Paraphrasing Louis L’Amour on Perseverance] –  “He never knew when he was licked, so he never was.”

9:37 “Great things are having powerful incremental impacts in the moment with people.”

10:21 “Life is just a sequence of interactions. And if I’m really alert and thinking abundantly I find that I can be helpful in those small interactions, and cumulatively over time, I develop enormous credibility, which Stephen Covey might call a very positive emotional bank account with people. And as we build the emotional bank account up, it’s amazing what we find we are able to do collectively and individually.”

11:01 “It’s about making it personal. People are either at work or thinking about work, more than anything else they do, including spending time with their families. I think we sort of have to honor that as sacred ground, their work, and I think we have to take it personally.”

11:19 “I have found that if I make it personal and it I lean into creating a personally fulfilling work experience for people, they lean into the agenda of the company in a more personal and committed way.”

11:41 “Make it personal, be alert to the moment – be helpful in the moment, are two of the foundational ideas that I have…The third one would be that leadership, ultimately, it starts with personal leadership and getting comfortable with the things you can control.”

12:20 “If you really want to be good at leadership, my observation is that you have to treat it as a mastery model. You have to apprentice at it, you have to work at it, you have study it, you have to be thoughtful about it, you have to think through your philosophy of how you want to walk in the world and how you want to lead.”

13:06 “I take issue, for the most part, with this concept of born leaders. Some leaders have a capacity to lead at a certain level that may be above average, but to be great I guarantee you they all work at at.”

13:17 Jack Welch’s leadership work ethic.

14:14 Some of the problems Campbell’s faced internally and externally before Conant took leadership in the company.

16:33 “We were overpraising and under delivering and making bad decisions to patch up the performance.”

18:29 Conant lists the four criteria you need to win in the marketplace.

21:01 [On challenges in taking over leadership at Campbell’s] – “It literally took a few years to get the kind of traction we needed and get the company on solid footing.”

23:04 “I was going to bed thinking about all of the things we needed to do 365 days a year for the first three years.”

23:45 “Employees are not mind readers. You need to tell them what’s expected and how to expected to deliver that performance.”

24:25 “The more clear we could be, the more accessible the whole came to every employee.”

24:34 How Conant used the “Balanced Scorecard” create clarity and direction for employees.

25:50 “The single most important thing in any of these organizations is employee engagement.”

26:32 “I have found over time that if I just focus on the people, the people take care of the business. But if you have to put one over the other, you put the people first.”

27:02 The Campbell Success Model – metrics for management.

29:14 The Boston College reputation institute.

30:17 [Campbell’s success model] – “Winning in the workplace, winning in the marketplace, winning in the community, and winning with integrity.”

30:59 “It helps to have metrics, it helps to create focus for the organization that says, at a high level, this is what we stand for as a company.”

32:04 “The more engaged people can become in the work of the enterprise, the better you’ll do.”

32:15 Four things which drive employee engagement.

33:15 “Driving an aggressive social agenda, while we were driving an aggressive economic value creation agenda was very synergistic. Because we were saying, ‘Here’s how you can leave a legacy of contribution through your work that transcends your ordinary work experience while you’re making a living, while you’re feeling valued, and while you’re learning.”

33:44 “The more we leaned into building a better world, the more engaged our employees got, and the better we performed in the marketplace.”

35:14 “I think the challenge in the next decade is going to be for corporations to build this intuitively obvious practice more into the fabric of how they run their companies.”

36:01 Examples of companies building a better world by building better companies.

37:11 “All organizations aspire to be relevant in the world, to certainly create economic value, but they also are committed to enduring success. All leaders want to be associated with enduring success. And they see the value in being good citizens.”

38:12 “It’s important that once you declare yourself, you deliver on it.”

39:24 What Conant reads for inspiration.

Expert Bio

Doug Conant is the founder and CEO of ConantLeadership, which is dedicated to helping improve the quality of leadership in the 21st century. He is passionate about employee engagement and firmly believes in the importance of coming up with your own leadership model.

Doug was appointed President and CEO of Campbell Soup Company in 2001. Under his leadership, Campbell reversed a precipitous decline in market value and employee engagement; the company has won many recognitions since, including the prestigious 2010 Catalyst Award. When Doug retired in 2011, he received the American Society of Training and Development (ASTD) 2011 Champion of Workplace Learning and Performance Award.

Doug joined Campbell with 25 years of experience from three of the world’s leading food companies: General Mills, Kraft and Nabisco. He began his career in 1976 in marketing at General Mills. After 10 years, he moved to Kraft where he held top management positions in marketing and strategy. Immediately prior to coming to Campbell, he was President of the $3.5 billion Nabisco Foods Company where he led his team to improved marketplace performance and five consecutive years of double-digit earnings growth.

During his tenure at Campbell, Doug established the Campbell CEO Institute to train the company’s future leaders and ensure that the company’s highest-potential employees were well-equipped to handle the challenges and surprises that inevitably create a leader’s impact and legacy.

He is now a sought-after speaker on leading with integrity and other business topics, and is the co-author of the New York Times bestselling book TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments.

For more information, visit Doug’s website.

 

Contact Info for Doug Conant

Web address: ConantLeadership.com

Travels From: Philadelphia, PA

Follow Doug: Twitter

Books by Doug Conant

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mette norgaard

Featured Interview with Mette Norgaard

Strategic Leadership and Learning Expert and Author

New York, NY

Listen to this interview to learn:

  • What leaders who care about the human side of business can be observed doing regularly
  • How the Finnish Broadcasting situation was turned around one lunch conversation at a time
  • What distinguishes a conversation from a Touchpoint opportunity
  • Why sharing your “code” with your team can make you a better leader
  • How to combine your words and energy in an interaction to produce extraordinary impact
  • What you can do to sidestep the myth of “no time to slow down”

Expert Bio

Mette Norgaard, Ph. D., MBA, is an expert on strategic leadership and learning. She works with executives to design and deliver learning solutions that advance the company’s strategy. She has also designed and participated in executive dialogues and workshops with thought leaders such as Stephen Covey, Jim Collins, John Katzenbach, Rob Goffee, Margaret Wheatley, and Ram Charan.

Over the years, Mette has taught thousands of leaders from a wide range of organizations, including Procter & Gamble, Johnson & Johnson, GE Capital, Estée Lauder, the US Armed Forces, and Harley-Davidson. In addition, she has worked closely with the executive teams at companies like Metro International, Pandora Jewelry, and Finnish Broadcasting. Finally, she has been a long-term partner on the development of high-potential leaders at companies like Campbell and Microsoft.

Her latest book, co-authored with Doug Conant, CEO of Campbell, is TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments. She is also the author of the international bestseller The Ugly Duckling Goes to Work: Wisdom for the Workplace from the Classic Tales of Hans Christian Andersen, which has been published in many languages, including Spanish, Portuguese, Japanese, and Chinese.

Prior to starting her own practice, Mette worked with FranklinCovey Co for ten years. She was the director of Principle-Centered Leadership Week, an executive retreat at Sundance, UT. In addition, she was part of a small team of consultants who led large-scale change processes for Fortune 500 firms and the US Government. Before joining FranklinCovey Co, Mette served as a leader in both healthcare and manufacturing, and she knows first-hand the incessant pressures to do more with less and do it faster.

For more information, visit Mette’s website.

Contact Info for Mette Norgaard

Web address: MetteNorgaard.com

Travels From: New York, NY

Follow Mette:

 Twitter LinkedIn

Books by Mette Norgaard

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orvel ray wilson

Featured Interview with Orvel Ray Wilson

Bestselling Author and Certified Speaking Professional on Guerrilla Selling

Boulder, CO

Listen to this interview to learn:

  • How insisting on a meeting with a decision maker led to a great friendship and business partnership with Jay Levinson
  • What Red Bull did to break into the London bar scene
  • Economic trends that every business owner can use for growth
  • The business growth leverage opportunity in upgrading the skills of your team

Expert Bio

A full-time professional speaker since 1980, Orvel Ray Wilson has led more than a thousand large-audience seminars, custom training events and on-site workshops. His first book, Guerrilla Selling, published in 1991, became a bestselling classic, and made his name as an innovator in sales and marketing. As Senior Partner in The Guerrilla Group, he built with his team a multi-million dollar seminar company and conducted hundreds of public and private training programs for clients all over the US, Europe, and Australia.

Orvel Ray, together with co-authors Mark S. A. Smith and Jay Conrad Levinson, expanded the Guerrilla Marketing franchise to include Guerrilla Trade Show Selling, Guerrilla TeleSelling, Guerrilla Negotiating, and Guerrilla Retailing, and numerous audio and video programs distributed worldwide. The Guerrilla series now includes 47 titles with 21 million books sold worldwide in 61 languages.

Today, Orvel Ray shows sales teams “How to Sell More at Higher Prices”. He is a Certified Speaking Professional, and speaks to sales meetings, dealer meetings, trade shows, association conventions and small-business groups about unconventional sales and marketing tactics that build business. His programs draw standing ovations and rave reviews from audiences worldwide. He was voted one of the Top5 Sales and Marketing Speakers in America for 2010, 2011, and 2012.

For more information, visit Orvel Ray’s website.

Contact Info for Orvel Ray Wilson

Web address: GuerrillaGroup.com

Travels From: Boulder, CO

Follow Orvel Ray:

Twitter LinkedIn Facebook

Books by Orvel Ray Wilson

Selling Retailing Trade Show TeleSelling Negotiating

Dr. steven craig

Featured Interview with Dr. Steven Craig

Author, Psychologist, and Corporate Coach

Birmingham, MI

Listen to this interview to learn:

  • How having a business career in advertising before launching his counseling career helped focus his business growth
  • The benefits of hiring with adaptability in mind.
  • The mistake of having a list of desirable traits in a future mate as your sole criteria
  • Why providing your clients with a roadmap to change is a tools that gives them confidence
  • How rigid attitudes can be a trouble sign in personal and business relationships

Expert Bio

As a therapist, corporate coach, and author, Dr. Steven Craig extends his expertise in clinical psychology and business consulting across a broad range of areas. He is the author of the book The Six Husbands All Wives Should Have: How Couples Who Change Together Stay Together and has appeared in the media numerous times, including ABC World News Tonight with Charles Gibson, the New York Times, Newsweek, and more. Steve is also the host of Therapy Thursday on 96.3 FM WDVD’s Blaine & Allyson Show, one of Detroit’s top-rated morning shows.

Steve owns two businesses in addition to sitting on the advisory board of a $300 million dollar company.  As an executive coach he’s coached “C” level and other high-ranking executives in a wide variety of industries including manufacturing, healthcare, advertising, energy, and more for over twenty years. As a clinical psychologist he runs a highly successful clinic in one of Detroit’s premier locations and has served at the state and national level for the field of psychology.

Steve strives to help people recognize and build on their strengths rather than focusing on their weaknesses or belaboring their past. In this way, his clients are always building better futures and breaking free from continually repeating the same old unhealthy patterns that brought them in to see him in the first place. He also works in the area of sports and performance psychology and helps athletes, executives and other high performance individuals learn to heighten their skills and maintain peak performance.

For more information, visit Steve’s website.

Contact Info for Dr. Steven Craig

Business Phone: 248-321-1259 

Web address: DrStevenCraig.com

Travels From: Detroit, MI

Books by Dr. Steven Craig

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paul heagan

Interview with Paul Heagen

President and Founder of Defining Moments Consulting

Cincinatti, OH

Listen to this interview to learn:

  • How an early start in news radio led to a career in executive coaching
  • What to do when you find yourself going too fast and fighting too many decisions
  • The similarities of a movie script to a life script
  • How having a professional code of behavior makes it easy to be consistent and credible
  • How publishing a book creates a public standard and personal challenge for congruence
Play

Expert Bio

Paul Heagen, President and Founder of Defining Moments Consulting, is an executive coach who guides executives through crucial events and phases of their business and personal lives. His belief that reputations, purpose, and even destiny are shaped by how leaders capitalize on such “defining moments” has distinguished his work for more than 30 years, with clients ranging from Disney to Cisco to Fidelity Investments.

He has been an instructor with the Cincinnati-based Goering Institute and is a high-ranked presenter at conferences and workshops on topics ranging from personal branding and the role of storytelling in propelling business growth. He is also the co-author of The Leader’s Climb: A Business Tale of Rising to the New Leadership Challenge and the author of Real Owls Don’t Bark: Commonsense Lessons of Ordinary Life.

For more information, visit Paul’s website.

Contact Info for Paul Heagan

Business Phone: 513-260-8330 

Web address: DefiningMoments.me

Travels From: Cincinatti, NY

Follow Paul: Twitter

Books by Paul Heagan

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kevin cashman

Interview with Kevin Cashman

Bestselling Author, Global CEO Coach, and Senior Partner at Korn/Ferry

Minneapolis, MN

Listen to this interview to learn:

  • The value of both outer tools (strategy, communications, teambuilding, finance,…) and inner tools (self-awareness of values, character, talents, vision,…) for great leaders
  • What it takes to transform the volitility, unpredictability, complex, and ambiguous elements to those of vision, understanding, clarity, and agility
  • How it took 9 years of research and 1 year of writing to create The Pause Principle book
  • What steps Kevin took to add a “pause environment” in his home
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Expert Bio

Over the past 30 years, Kevin Cashman has been involved in coaching and developing thousands of senior executives and senior teams in more than 60 countries. He is recognized as a pioneer in leadership development and executive coaching, focusing on optimizing executive, team, and organizational performance. He was recently named one of the top ten thought leaders by Leadership Excellencemagazine.

Kevin joined Korn/Ferry Leadership and Talent Consulting in 2006 via its acquisition of LeaderSource, a firm he founded and that was ranked as one of the top three in leadership development globally. Kevin is also the founder of the Executive to Leader Institute®, an interdisciplinary approach to leadership development and executive coaching, and Chief Executive Institute®, a comprehensive, integrated, globally delivered leadership development and coaching program for CEOs and CEO successors.

A frequent keynote speaker at conferences and corporate events, Kevin is a senior fellow of the Caux Roundtable, a global consortium of CEOs dedicated to enhancing principle-based leadership internationally. He is also a board member for the Center for Ethical Business Cultures fostering ethical leadership in corporations.

Kevin is the author of five books on leadership and career development, including The Pause Principle and Awakening the Leader Within. His breakout bestseller, Leadership from the Inside Out, was named the #1 bestselling business book of 2000 and one of the top twenty bestselling business books of the decade by 800-CEO-READ. He has written numerous articles and papers on leadership and career management, and has been featured in The Wall Street Journal, Chief Executive, Human Resource Executive, Fast Company, Strategy & Leadership, Oprah, CNN, National Public Radio, and other national media. Kevin was formerly the host of CareerTalk.

For more information, visit Kevin’s website.

Contact Info for Kevin Cashman

Business Phone: 612-746-5166 

Web address: LeadershipFromTheInsideOut.com

Travels From: Minneapolis, MN

Follow Kevin: Twitter

Books by Kevin Cashman

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peter bregman

Interview with Peter Bregman

Award-winning Author and CEO of Bregman Partners, Inc.

New York, NY

Listen to this interview to learn:

  • The right environment to train business leaders who must have dangerous conversations
  • What makes the “You can have it all” myth so important to burst
  • How to use 5 boxes on your daily planner to accomplish the most important objectives each year

Play

Expert Bio

Peter Bregman is the CEO of Bregman Partners, Inc., a global management consulting firm that advises CEOs and their leadership teams. He speaks, writes, and consults about how to lead and how to live.

He is the author, most recently, of 18 Minutes: Find Your Focus, Master Distraction, and Get the Right Things Done, which was the winner of the Gold Medal from the Axiom Business Book awards, named the best business book of the year on NPR, and selected by Publisher’s Weekly and the New York Post as a top 10 business book of the year. He is also the author of Point B: A Short Guide to Leading a Big Change and co-author of five other books. Featured on PBS, ABC and CNN, Peter is a regular contributor to Harvard Business Review, Fast Company, Forbes, National Public Radio (NPR), Psychology Today, and CNN, as well as a weekly commentator on Fox Business News.

Peter began his career teaching leadership on wilderness and mountaineering expeditions and then moved into the consulting field with the Hay Group and Accenture, before starting Bregman Partners in 1998. Peter has advised CEO and senior leaders in many of the world’s premier organizations, including Allianz, American Express, Brunswick Group, Goldman Sachs, Morgan Stanley, Deutsche Bank, JPMorgan Chase, FEI, GE Capital, Merck, Clear Channel, Nike, UNICEF, and many others.

Peter bases his work on the notion that an organization, at its core, is a platform for talent. By unleashing that talent, focusing it on business results, and aligning it with a compelling vision, both the individual and the organization thrive. Since 1989, Peter has trained and coached all levels of management and individuals to recognize their leadership, exhibit leadership behaviors, model and stimulate change, and foster their own development and growth as well as that of their teams and colleagues.

For more information, visit Peter’s website.

Contact Info for Peter Bregman

Web address: PeterBregman.com

Travels From: New York, NY

Follow Peter: Twitter

Books by Peter Bregman

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rodger dean duncan

Interview with Rodger Dean Duncan

Founder and CEO of Duncan Worldwide

Kansas City, MO

Listen to this interview to learn:

  • What newscaster Jim Lehrer taught Rodger about good interviewing
  • Why it is important to set up and maintain an environment to challenge the status quo
  • How an losing agra business turned itself around in 12 months and yielded a $252 million profit
  • Points of effective communication with a change initiative
  • The importance of being wiling to be influenced
Play

Expert Bio

After an early career as an award-winning journalist and university professor, Dr. Rodger Dean Duncan founded Duncan Worldwide in 1972 to serve the needs of organizations seeking to boost performance. His client roster ranges from American Airlines, IBM, Consolidated Edison, and Sprint, to Black & Veatch Engineering, eBay, Federal Reserve Bank, and presidential cabinet officers in two White House administrations.

A highly-sought-after speaker, trainer, and executive coach, Rodger is widely known for his expertise in the strategic management of change – for individuals as well as for organizations. He has been the keynote speaker at many industry conferences and workshops related to human performance and organizational effectiveness. In addition to his consulting practice, Rodger headed worldwide communication for Campbell Soup Company and was vice president of a global energy company.

Rodger is the author of Change-friendly Leadership: How to Transform Good Intentions into Great Performance. The Duncan Report, his Internet column on leadership and organizational effectiveness, now reaches opt-in business subscribers in over 130 countries.

For more information, visit Rodger’s website.

Contact Info for Dr. Rodger Dean Duncan

Business Phone: 816-415-1605 

Web address: DoctorDuncan.com

Travels From: Kansas City, MO

Follow Rodger: Twitter

Books by Dr. Rodger Dean Duncan

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nick sarillo

Featured Interview with Nick Sarillo

Author, Speaker, and CEO of Nick’s Pizza & Pub

Chicago, IL

Listen to this interview to learn:

  • The most important aspect of a business is not it’s product or people or process, but another “p” word
  • The importance of making your company values current and present to each employee so that employees can use values in day-to-day decision making
  • The case of the burned bottom pizza, and the broader lessons any business owner can draw from it
  • Why you need to oversee multiple health dimensions of a business for all stakeholders
  • What exceptional factors drives higher profits and lower turnover in a traditionally slim margin and low commitment business that you can model in your business

Expert Bio

Nick Sarillo is the founder and CEO of Nick’s Pizza & Pub, the sixth busiest independent pizza company in per-store sales in the United States. Founded with the purpose of providing the community with an unforgettable place where families could relax and have fun, Nick’s Pizza & Pub has margins nearly twice that of the average pizza restaurant and boasts an 80 percent employee retention rate in an industry in which the average annual turnover is over 150 percent.

A regular speaker at entrepreneurship and HR conferences, Sarillo credits his company’s success to his purpose-driven culture. Nick is also the author of A Slice of the Pie: How to Build a Big Little Business, which offers small business owners a handbook for creating a culture that will support a business through good times and bad – even in an industry where turnover is high, expectations are low, and a college degree is not required.

For more information, visit Nick’s website.

Contact Info for Nick Sarillo

Web address: NickSarillo.com

Travels From: Chicago, IL

Follow Nick: 
Twitter LinkedIn Facebook

Books by Nick Sarillo

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neil smith

Interview with Neil Smith

CEO of Promontory Growth and Innovation

Manhasset, NY

Listen to this interview to learn:

  • Identifying the structural and human obstacles to change
  • About how Bank of America generated 150,000 ideas for improvement and engaged on the path to improvement through this process
  • Why the fear of the unknown is always a give with change programs, and how to handle it
  • Examples of how to create the right environment for change
Play

Expert Bio

Neil Smith, CEO of Promontory Growth and Innovation, has for the last 20 years focused on helping large corporations dramatically improve performance and profitability by growing revenues and innovatively reducing costs. Neil has led initiatives across a number of industries with some of the strongest companies in the United States, including Mellon Bank, Willis, and North American Van Lines. He recently spearheaded the highly-visible initiative across Bank of America and a firm he co-founded was responsible for projects at Heinz, Detroit Edison, and Blue Cross Blue Shield of Tennessee. His efforts have helped increase profits at top companies by 20 percent or more.

Neil is the co-author of the book How Excellent Companies Avoid Dumb Things, which illustrates eight key barriers that are holding back even the world’s best organizations and twelve principles that are important in any process for change.

Neil has an MBA from the Harvard Business School where he was a Knox Fellow and a B.A. in Physics and Economics from the University of Keele in England, where he graduated with Honours. He is a member of the International Advisory Board of British American Business, the President of the North American Foundation for Keele University and head of the university’s alumni association in North America.

For more information, visit Neil’s website.

Contact Info for Neil Smith

Business Phone: 212-542-6850

Web address: NeilSmithInsights.com

Web address: PromGrowth.com

Travels From: New York City, NY

Books by Neil Smith

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meg hirshberg

Featured Interview with Meg Hirshberg

Columnist and Author of For Better or For Work

Londonderry, NH

Listen to this interview to learn:

  • How telling the truth makes you feel less alone, and that being a founder is lonely journey at times
  • That business, like marriages, goes through distinct phases
  • Your partner or spouse really wants to know how you are feeling, not just the “good” or “great” response you give to your colleagues and team
  • Being authentic about every aspect of the journey together is critical to the success of both the business and the relationship

Expert Bio

Meg Hirshberg is a contributing editor for Inc. magazine whose regular column, “Balancing Acts”, examines the impacts of business on families. Her new book, For Better or For Work: A Survival Guide for Entrepreneurs and Their Families, expands on column topics such as the queasy necessity of raising money from friends and family, the emotional risks for couples that work together, and the entrepreneur’s feelings of guilt concerning the limited amount of time spent with children and family. As the wife of Gary Hirshberg, cofounder of Stonyfield Yogurt, Meg has faced most of these challenges in her own life.

Meg received a bachelor’s degree in comparative literature from Brown University and a master’s degree from Cornell Agriculture School. After running a science-education garden for elementary-school children and managing an organic vegetable farm in New Jersey, she married Gary in 1986. The couple has three children.

For more information, visit Meg’s website.

Contact Info for Meg Hirshberg

Web address: MegHirshberg.com

Travels From: Boston, MA

Follow Meg:

Twitter Facebook

Books by Meg Hirshberg

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josh linkner

Featured Interview with Josh Linkner

Bestselling Author and Founder and CEO, Detroit Venture Partners

Detroit, MI

Listen to this interview to learn:

  • How creativity is the new currency of success
  • The most exciting news about creativity (hint: it’s something we can all tap within ourselves)
  • What one corporation did to encourage calculated risk-taking among all employees
  • What creating an arch enemy does for boosting creativity at all levels in a company
  • A novel technique for overcoming timid ideas in brainstorming sessions

Interview Insights

Click to Read the Show Notes

1:35 How an interest in jazz music sparked Linkner’s early passion for creativity.

1:55 “Creativity, truly, is the currency of success.”

2:08 “Today with the challenges of our times more difficult than ever, creativity has shifted from a ‘nice to have’ to ‘mission critical.’”

2:31 “In business we’re often heads down and doing task-oriented things and are following a manual, procedure, or process. In creativity involves using your imagination to come up with new ways, whether it’s a new product or service, or new way to communicate and tell the story of your business.”

2:59 “What we’ve found is that following the operating manual is no pathway to success. If anything that we learned from the financial crisis of 2008, it’s that the rules of the game have fundamentally changed.”

3:25 Why improvisation is such a valuable skill in the marketplace.

3:44 “In today’s world of dizzying speed, exponential complexity, and ruthless competition, creativity has really become job #1. A recent survey of 1500 CEO’s across 32 countries reveal that the #1 most important attribute for success in the next 5 years of business, in fact, is creativity.”

4:09 “What we need more than ever aren’t people who can just do what they’re told and follow the rules and cut costs, we need people that can think on their feet and who can innovate new products and services, and reimagine the way they do work. The people that are always obsessed with finding a better way.”

4:19 “Creativity is fundamentally a learned behavior, which means that all of us as human beings have enormous creative potential, we just need a systematic approach to unleashing it.”

5:13 “Most of us are brought up in environments that restrict creativity. We’re taught in school to follow the rules, there’s only one right answer, and whatever you do don’t make any mistakes. The problem is that if you run that game plan in the real world, if you run that game plan today, it’s a surefire path to mediocrity. Doing exactly the opposite is what allows us to reach our potential.”

5:41 Examples of companies who are fostering creativity well.

6:34 “So many individuals in companies spend their lives trying to play it safe, only to discover playing it safe has become the riskiest move at all.”

6:47 “The companies that embrace making mistakes and failing along the way, understanding that mistakes are the portals of discovery, are the ones that truly thrive and are building sustainable organizations.”

7:15 The story of ePrize and how they used creativity to stay ahead of competitors, even the ones they invented themselves.

9:52 “The most important natural resource of all is the human creativity that lives inside your team…Your job as a leader is not just to manage costs, but to help unleash that creative capacity.”

10:27 Why the way leaders interact with their teams affect productivity or, in some cases, keep employees from unlocking their creative potential.

11:50 How 3M fosters continually fosters innovation.

12:41 “No matter how big or successful you get, you always want to be focused on reinvention. You always want to be the force of disruptive change. Because it’s always more fun to be the disruptor than the disruptee.”

13:20 The difference between incremental and disruptive change.

13:29 “Disruptive thinking has to start with the ability to imagine what can be, instead of what is. It’s about imagining the possibilities and not being restricted by the way things currently are.”

14:25 The story of Detroit and its innovative early years, complacent middle years, and its rebirth of innovation in current years.

15:51 [On Detroit’s future] “Creativity can be applied not only to small companies, but even to troubled cities.”

16:38 “Sometimes the only way to make progress is through bold action.”

17:55 What if the Founding Fathers had not taken bold action?

18:30 The prevalent myths of creativity.

19:16 “Everyone in an organization, irrespective of job title, not only has the ability to be creative, has the responsibility to be creative.”

19:50 Why it’s important to spend time doing things you enjoy away from work.

20:15 The art of role-storming, rather than brainstorming.

Expert Bio

Josh Linkner is the New York Times bestselling author of Disciplined Dreaming: A Proven System to Drive Breakthrough Creativity, named one of the top 10 business books of 2011. He is also the CEO and Managing Partner of Detroit Venture Partners where, together with business partners Earvin “Magic” Johnson and NBA team owner Dan Gilbert, Josh is actively rebuilding urban areas through technology and entrepreneurship.

Josh is the Founder, Chairman, and former CEO of ePrize, the largest interactive promotion agency in the world providing digital marketing services for 74 of the top 100 brands, and has founded three other successful technology companies. He is also Adjunct Professor of Applied Creativity at the University of Michigan.

He has been honored as the Ernst & Young Entrepreneur of the Year and the Detroit News Michiganian of the Year, and is a President Barack Obama Champion of Change award recipient. Josh is a regular columnist for Fast Company and Inc. Magazine, and his work has been featured in The Wall Street Journal, Forbes, USA Today, and The New York Times.

Josh is also a Berklee-trained professional jazz guitarist who performs regularly in jazz clubs throughout the United States. Most importantly, Josh is on a mission to make the world more creative.

For more information, visit Josh’s website.

Contact Info for Josh Linkner

Business Phone: 760-603-8110

Web address: JoshLinkner.com

Travels From: Detroit, MI

Follow Josh:

Twitter Facebook

Books by Josh Linkner

arnold_sanow2

Interview with Arnold Sanow

Workplace Relationship Expert, Speaker, and Author

Vienna, VA

Listen to this interview to learn:

  • How a marketing director for the marine corps became a nationally known communications expert.
  • What to do when your business “moment of truth” arrives.
  • The importance of being observant and what to pay attention to in order to effectively connect in business.
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Expert Bio

Arnold Sanow is a Certified Speaking Professional who focuses on working with companies and organizations to build stronger customer and workplace relationships by improving oral, interpersonal and organizational communication. He has conducted over 2,500 keynotes, seminars, trainings, facilitations, and consulting sessions with more than 500 different companies, governmental agencies and associations throughout the world. Since 1985 he has served as President of Business Source, Inc., a business development and training firm.

Arnold was recently named by Successful Meetings Magazine as one of the top 5 best “bang for the buck” speakers in the USA and was voted best speaker of the year by the Washington DC Meeting Planners International Association as well as by his peers at the National Speakers Association, Washington DC chapter.

He is a frequent guest in the media, including the CBS Evening News, ABC World Morning News, The Wall Street Journal, USA Today, The Washington Post, and more. He is the author of six books, including Get Along with Anyone, Anywhere, Anytime and Present with Power, Punch and Pizzazz.

For more information, visit Arnold’s website.

Contact Info for Arnold Sanow

Business Phone: 703-255-3133

Web address: ArnoldSanow.com

Travels From: Washington, D.C.

Follow Arnold: Twitter

Books by Arnold Sanow

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anita_campbell

Featured Interview with Anita Campbell

Founder and CEO, Anita Campbell Associates Ltd.

Cleveland, OH

Listen to this interview to learn:

  • How she made the successful transition from the corporate world to being a successful entrepreneur.
  • What other entrepreneurs want from learning materials and networking.
  • Four trends that are driven by different forces and are shaping what tools and strategies entrepreneurs use to grow.

Interview Insights

Click to Read the Show Notes

1:38 Campbell’s journey from corporate attorney to business decision-maker and consultant to founder of Small Business Trends.

4:07 [On curating content in the web’s earlier days] – “We would follow our website statistics and see which articles were most popular. We would see which articles were getting linked to by others, just which ones were getting the attention, and from there we were able to do more of the things that were really popular.”

5:08 [On reacting to customer feedback] – “Like any magazine we get communications from readers and we act on that.”

5:47 The different types of content, personalities, and media Campbell hosts on her podcast.

6:37 “We like an eclectic mix of good information whether it’s on technology, or human resources, management, marketing, whatever it is, as long as it’s of interest to small businesses.”

7:08 “People are interested in actionable kinds of advice rather than long essays that may be real thought pieces, I mean there’s a place for those, but we need to have a steady diet of good actionable tips.”

7:52 “A lot of our advice applies whether you are a sole proprietor, or if you have a staff of 5,10, 50 people working in the business. We just react to ‘What do people say is the most important to them?’”

8:22 How tracking private email shares can indicate the success of published content.

9:25 [On SBT’s most popular content] “Our perennial favorites are the startup failure statistics, they get quoted a lot…People are just trying to make sure that they don’t become a statistic.”

10:10 [On SBT’s popular 1 page marketing plan] “People are looking for something that doesn’t overwhelm them, and when you think about your typical small business owner – well think about yourself, I think about myself – I have so many things coming at me in a day’s time I don’t have big blocks of time to sit down and write a lengthy marketing plan.”

11:15 “We want help. We look for aids and assistance. But it’s gotta be stuff that we can deal with quickly, because we don’t have a lot of time.”

12:25 [On the inspiration for Visual Marketing] “We’re very busy, our brains our fried from all of the other things we have to worry about and get done in a day. Even if we have some outside marketing help, we’re rolling up our sleeves and helping our outside marketing agency or consultant. And we have to think up new ideas and that’s very tough.”

12:50 Campbell’s technique for quick idea formulation.

13:20 [What the book is about] “It’s 99 examples that you can use of low-cost creative marketing to pull ideas and hopefully trigger some ideas of something you can apply in your own business.”

13:55 “With the explosion of blogs today, so many small business, and in particular those that sell B2B to other small business, have started their own blogs. And while getting information and advice was useful, one thing that so many of them were looking for is a way to also get visibility for their own blog, for their own thoughts, and to be able to share with the world what they are doing.”

14:24 “One of the very powerful things that we learned was that we could become more popular if we helped our readers become better known.”

15:01 “While we want to give you information and resources as a reader, we know that it’s also key for you as a small business owner – perhaps you’re a consultant, account, or some sort of professional, head of your own marketing agency – you need to establish your own thought leadership, and to be able to get out there and let the world know what you’re doing.”

16:00 The story of BIzSugar.com and what it does for small business owners.

17:57 [On BizSugar’s content] – “We keep the site very focused on small business, we don’t allow anything off topic in there. If you are really into sports or entertainment, there are plenty of sites for that. BizSugar is not one of them. And it’s because we keep it so focused that it’s a useful resource.”

19:35 “We’re open and we relish serving even the smallest of small business, or even if you think your business is a mundane kind of business, there’s probably a place for it to be mentioned in some way. We always look for the unique, what’s special about a business. I think every business has something special – I don’t care how small, where you’re located, there’s something special in your business, and if we can spot that, we love to talk about it.”

20:45 On how Small Business Trends is able to track changes and trends in the market, especially with emerging technology. 

Expert Bio

Anita Campbell is a small business expert who serves as CEO of Anita Campbell Associates Ltd, a woman-owned consulting firm helping companies and organizations reach the small business market. Prior to starting her own businesses in 2001, Anita held a variety of senior executive positions in the corporate world, including Senior Vice President of Bell & Howell Publishing Services, culminating in the role of CEO of an information technology subsidiary of Bell & Howell.

As Publisher of several online media properties and syndicated content, Anita reaches over 1 million small business owners and entrepreneurs annually. She is the founder and Editor-in-Chief of Small Business Trends, an award-winning online publication, and hosts Small Business Trends Radio, where she interviews other small business experts.

Anita is a prolific writer and a regular speaker at small business, marketing and technology events. Her new book, Visual Marketing, was published in September, 2011. In addition to her own publications, her articles and columns have been published at places such as Inc Technology, OPEN Forum, and Success Magazine. Her expertise is often sought by the media, and she is quoted in The New York TimesFortuneUSA Today, and many other outlets.

For more information, visit Anita’s website.

Contact Info for Anita Campbell

Business Phone: 330-242-1893

Web address: AnitaCampbell.com

Web address: SmallBizTrends.com

Travels From: Cleveland, OH

Follow Anita:

Twitter Linked In Facebook

Books by Anita Campbell

beverly beuermann-king

Interview with Beverly Beuermann-King

Stress Management Expert and Certified Speaking Professional

Little Britain, Canada

Listen to this interview to learn:

  • Tips for dealing with work-life balance
  • The SOS Principle as a long-term solution
  • Why focusing on the awesomeness around us helps bring about change with less resistance
  • A question that helps you and your team be more creative problem solvers
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Expert Bio

Beverly Beuermann-King’s passion is to help individuals and teams find the right strategies to effectively deal with today’s stressful challenges. As one of the leading stress management speakers in the Canada, and a Certified Speaking Professional, Beverly has spent the last 15 years training and educating more than 40,000 leaders, teams, front-line workers and volunteers using her S-O-S Principle™.

Beverly’s background in Psychology, Sociology, Management, and Adult Education helps her bring a realistic, accessible and practical approach to employing practical solutions for making life more satisfying. As a sought after expert, Beverly has made many television and radio media appearances on shows such as Breakfast Television and CFRB and is often used as a resource in major publications.

A trusted Education Consultant to the Canadian Mental Health Association, Beverly has created a series of booklets called Stress Sense™ and developed workshops for Understanding Mental Illness and Suicide Awareness for their Making Mental Health Matter™ series, which is used across Canada. She has also authored many published stress and wellness articles, writes a corporate wellness e-newsletter, and is a contributing author to the book Awakening The Workplace.

For more information, visit Beverly’s website.

Contact Info for Beverly Beuermann-King

Business Phone: 705-786-0437

Web address: WorkSmartLiveSmart.com

Travels From: Toronto, Canada

Follow Beverly:

Twitter linkedin

 

simon bailey

Interview with Simon Bailey

Founder, Brilliance Institute, Inc.

Windermere, FL

Listen to this interview to learn:

  • How customer service is a mindset, not a department.
  • How experiences – not words – convince others.
  • About uncovering your own brilliance.
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Expert Bio

Simon T. Bailey is an award-winning, transformational speaker who seeks to illuminate and then magnify the brilliance inherent in everyone through his positively contagious energy and enthusiasm. He has been voted one of the Top 25 Speakers Shaping the Speaking Profession, as well as the best keynote speaker ever heard or used by the readers of Meetings and Conventions magazine.

Since leaving the Walt Disney Company and discovering his vocation eight years ago, Simon has worked with three hundred of the Fortune 1000.  A repeat speaker at Microsoft, Dell, and Society of Human Resource Management, Simon is also the founder of Brilliance Institute, Inc., a consulting and educational think tank.

In addition to writing for magazine and newspaper publication, Simon is the author of six books, one of which, Release Your Brilliance, was voted #17 of the top 100 books being read by corporate America. Simon’s seventh book will be published in 2011.

For more information, visit Simon’s website.

Contact Info for Simon T. Bailey

Business Phone: 407-905-5063

Web address: SimonTBailey.com

Travels From: Orlando, FL

Follow Simon: Twitter

Books by Simon T. Bailey

 

ed brodow

Interview with Ed Brodow

Bestselling Author and Internationally Recognized Negotiation Expert

Monterey, CA

Listen to this interview to learn:

  • The steps taken to transition from Hollywood studios to corporate stages
  • How one firm took these lessons and increased their average sales price by 59%
  • The number one asset you have control over and how to make the most of it
  • Who is Ed’s role model for effective negotiations and how this character’s skills can benefit every professional
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Expert Bio

Ed Brodow is the world’s top spokesman on the art of negotiation. SEC Chairman Harvey Pitt dubbed Ed “The King of Negotiators,” Forbes Magazine ranks Ed as one of the nation’s leading dealmakers, and the Director of the IRS keeps Ed’s bestselling book Negotiation Boot Campnext to his bed.

Ed’s other books include Getting A Success Change: How to be Happy in a World Gone Mad and Negotiate with Confidence.

A nationally recognized television personality, Ed has appeared as negotiation guru on PBS, ABC National News, Fox News, Inside Edition, and Fortune Business Report. He is negotiating consultant to some of the world’s most prominent organizations, including Microsoft, Goldman Sachs, Starbucks, Learjet, Raytheon, Philips, Hyatt, The Gap, Revlon, Zurich Insurance, Mobil Oil, and the Pentagon. As a speaker, he has enthralled more than 1,000 audiences in Paris, Athens, Tokyo, Sao Paulo, Toronto, and New York.

A true Renaissance Man, Ed has been a corporate sales executive (IBM, Litton Industries); US Marine Corps officer; novelist; veteran member of Screen Actors Guild; and Hollywood movie actor with starring roles opposite Jessica Lange, Ron Howard, and Christopher Reeve.

For more information, visit Ed’s website.

Contact Info for Ed Brodow

Business Phone: 831-372-7270

Web address: Brodow.com

Travels From: San Francisco, CA

Follow Ed:

Twitter

Books by Ed Brodow

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charles lee

Interview with Charles Lee

Author and CEO of Ideation Consultancy

El Segundo, CA

Listen to this interview to learn:

  • Why in most cases, the problem a company is facing isn’t necessarily the problem that needs to be fixed
  • What’s needed in order to overcome the recycling of ideas
  • Simple steps to be a better implementor of ideas
  • How to think more strategically about ideas
  • Key elements of ideation
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Expert Bio

Charles Lee is the Founder and CEO of Ideation, an idea agency that specializes in helping organizations and businesses take their ideas and make them remarkable via creative strategy, branding, design, marketing, web, social media, and custom events. He is also the author of Good Idea. Now What?, a book that guides people in implementing ideas well.

Charles is deeply committed to making our world a better place through collaborative social enterprise; to that end, he is the creator of grassroots efforts including JustOne, Ideation Conference, and the Freeze Project, as well as the co-founder of JustOne. He regularly speaks around the country on topics such as creative process, idea-making, innovation, branding, new media, and compassionate justice.

For more information, visit Charles’ website.

Contact Info for Charles Lee

Business Phone: 424-757-4875

Web address: TheIdeation.com

Web address: CharlesTLee.com

Travels From: Los Angeles, CA

Follow Charles:

Twitter

Books by Charles Lee

 

colleen francis

Interview with Colleen Francis

Sales Expert and Member of the Canadian Speaking Hall of Fame

Ottawa, Canada

Listen to this interview to learn:

  • How she decided to leave a successful career to start her business
  • The shipping company case study, where small spot sales were converted to larger, more frequent sales
  • What hurdles companies need to clear in order to approach sales with greater effectiveness
  • A practical tip for helping salespeople move outside their comfort zone
  • The importance of dispelling the myth that selling is an innate skill, so your business can grow
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Expert Bio

Colleen Francis is driven by a passion for sales – and results. A successful sales professional for over 20 years, Colleen has studied the habits of the top 10% of sales performers from organizations of all sizes and shapes – from small businesses to Fortune 500 companies. She has complemented conventional sales wisdom with proven sales strategies that get results in today’s tough economy.

Through her company, Engage Selling Solutions, Colleen has condensed this winning formula into an internationally acclaimed sales training system, helping sales professionals everywhere to make an immediate and lasting impact to their results. Her services are regularly sought by leading organizations throughout the world including RBC, Adecco, Bell, Dow Chemical, HelmsBriscoe, Wilhelmsen and many others.

Colleen has been distinguished as a Certified Sales Professional, is a past President of the Canadian Association of Professional Speakers, and is a member of the Canadian Speaking Hall of Fame. Sales and Marketing Magazine has called Colleen and Engage Selling “one of the top 5 most effective sales training organizations in the market today.”

For more information, visit Colleen’s website.

Contact Info for Colleen Francis

Business Phone: 877-Engage-U (364-2438)

Web address: EngageSelling.com

Travels From: Ottawa, Canada

Follow Colleen:

Twitter

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lenora billings-harris

Interview with Lenora Billings-Harris

Diversity Strategist, Author, and Certified Speaking Professional

Greensboro, NC

Listen to this interview to learn:

  • How to bridge gaps created by perception
  • Reminders of being your best by being who you authentically are
  • The importance of attending to your verbal and non-verbal messages and micromessages that you send
  • Examples of reaching out to emerging markets in a way that’s not (unintentionally) condescending
  • A technique for raising your awareness of what it feels like to be a minority so you can become a better leader
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Expert Bio

Lenora Billings-Harris is a diversity strategist who partners with organizations to help them make diversity a competitive advantage. She has been included as one of 100 Global Thought Leaders on Diversity and Inclusion by The Society of Human Resource Management, and was named by Diversity Woman Magazine as one of the twenty top influential diversity leaders in the US. Her award winning diversity leadership research is recognized in journals internationally. Lenora’s ability to transform multifaceted diversity and inclusion concepts into immediately applicable “how to’s” have enabled her to help Fortune 500 companies, professional associations, government agencies, and educational institutions facilitate change to attract and retain top talent, expand multicultural markets, and heighten the number of engaged employees.

Lenora is the author of The Diversity Advantage and co-author of TRAILBLAZERS: How Top Business Leaders are Accelerating Results through Inclusion and Diversity, and she is often an expert guest on TV and radio internationally. She serves on the adjunct faculty of the business schools of Averett University and the University of North Carolina-Greensboro, and leads a full service diversity consulting firm. She is a Certified Speaking Professional and has presented to audiences in over eighteen countries on six continents.

For more information, visit Lenora’s website.

Contact Info for Lenora Billings-Harris

Business Phone: 336-282-4443

Web address: www.ubuntuglobal.com

Travels From: Raleigh, NC

Follow Lenora:

Twitter

Books by Lenora Billings-Harris

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marsha_petrie_sue

Interview with Marsha Petrie Sue

Certified Speaking Professional, Bestselling Author, and CEO of MPS, Inc.

Scottsdale, AZ

Listen to this interview to learn:

  • The TLC of Choice
  • How many people have mental terrorism going on in their own heads
  • What to do instead of trying to change others to suit your purposes
  • A philosophy of giving that helps Marsha contribute on such a big scale to her customers and clients and friends
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Expert Bio

Marsha Petrie Sue, “The Accountability Master”, is the President and CEO of MPS, Inc., a speaking practice and executive coaching and training company. She has worked with clients like American Express, the US Army, and Wells Fargo Bank to create a stimulating environment for leaders and employees through personal accountability, challenged thinking and acceptance of change.

Marsha has been both Member of the Year and President of Arizona Chapter of the National Speakers Association.

She has produced over 37 titles of CDs, DVDs and books, including the bestselling Toxic People: Decontaminating Toxic People in the Workplace Without Using Weapons or Duct TapeThe Reactor Factor: How to Handle Difficult Work Situations Without Going Nuclear, and The CEO of YOU: Leading Yourself to Success. Her expertise has been cited in The New York TimesThe Wall Street JournalUSA Today, and many other publications.

For more information, visit Marsha’s website.

Contact Info for Marsha Petrie Sue

Business Phone: 866-661-8756

Web address: MarshaPetrieSue.com

Travels From: Phoenix, AZ

Follow Marsha: Twitter 

Books by Marsha Petrie Sue

sybil_stershic

Interview with Sybil Stershic

President, Quality Service Marketing

Allentown, PA

Listen to this interview to learn:

  • How to recognize the ineffective lip service some managers give when what employees want is to make more significant contributions.
  • The importance of an internal marketing action plan.
  • Why the more employees know about the customer, the better they can serve them.
  • Why people leave a boss or supervisor, not a company, in general.
  • Three levels of connection to review for optimum employee engagement.
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Expert Bio

Sybil F. Stershic, president of Quality Service Marketing, is a marketing and organizational advisor with more than 30 years of experience helping service providers strengthen employee and customer relationships. A leading authority on engaging employees through internal marketing, she is the author of Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care and the Quality Service Marketing blog.

Sybil founded Quality Service Marketing in 1988, specializing in internal marketing and communications, customer-focused training, and marketing planning. Her clients span a variety of service industries including advertising, communications, financial services, food service, government, healthcare, higher education, professional associations, and social service organizations. She also teaches marketing workshops nationwide.

Active in leadership and professional development, Sybil is a former Chairman of the American Marketing Association (AMA). In addition to her continued involvement with AMA, she serves on the Advisory Council of the Global Facilitator Service Corps and is a member of BoardSource and the International Association of Facilitators.

For more information, visit Sybil’s website.

Contact Info for Sybil Stershic

Business Phone: 610-366-8944

Web address: QualityServiceMarketing.com

Travels From: Philadelphia, PA

Follow Sybil: Twitter

Books by Sybil Stershic

alan_weiss

Interview with Alan Weiss

Award-winning Speaker, Consultant, and Best Selling Author

East Greenwich, RI

Listen to this interview to learn:

  • The best times to ask for a business referral, and how to lay the groundwork for receiving one.
  • Specific language to use to get good referrals and great prospects, and why that’s important.
  • What other options you can offer a buyer who is satisfied with the value you’ve added.
  • How Alan used referrals to personally invite Marshall Goldsmith and David Maister as presenters at his Thought Leadership conference.
  • The importance of community for professional and personal growth.
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Expert Bio

Alan Weiss is a leading consultant, speaker and author. His consulting firm, Summit Consulting Group, Inc., has attracted clients such as Merck, Hewlett-Packard, GE, The Federal Reserve, The New York Times Corporation, and over 500 other leading organizations. The New York Post calls Alan Weiss, “one of the most highly respected independent consultants in the country.”

Alan is an inductee into the Professional Speaking Hall of Fame® and the concurrent recipient of the National Speakers Association Council of Peers Award of Excellence, representing the top 1% of professional speakers in the world. He has been named a Fellow of the Institute of Management Consultants, one of only two people in history holding both those designations.

His speaking typically includes 30 keynotes a year at major conferences, and he has been a visiting faculty member at several major universities. He has held an appointment as adjunct professor in the Graduate School of Business at the University of Rhode Island where he taught courses on advanced management and consulting skills. His Ph.D. is in psychology and he is a member of the American Psychological Society, the American Counseling Association, Division 13 of the American Psychological Association, and the Society for Personality and Social Psychology.

His prolific body of published work includes over 500 articles and 44 books, including his best-seller, Million Dollar Consulting. His newest is The Consulting Bible, and his next is Million Dollar Referrals.

Alan Weiss is interviewed and quoted frequently in the media. Success Magazine cited him in an editorial devoted to his work as “a worldwide expert in executive education.” The New York Post called him “one of the most highly regarded independent consultants in America.” He is the winner of the prestigious Axiem Award for Excellence in Audio Presentation.

He is also the recipient of the Lifetime Achievement Award of the American Press Institute, the first-ever for a non-journalist, and one of only seven awarded in the 65-year history of the association.

For more information, visit Alan’s website.

Contact Info for Alan Weiss

Business Phone: 401-884-2778

Web address: SummitConsulting.com

Blog: Contrarian Consulting

Travels From: Providence, RI

Follow Alan: Twitter

Books by Alan Weiss

donna_marie_thompson2

Interview with Donna Marie Thompson

Listen to this interview to learn:

  • How Donna bounced back from losing her mother, her fiancé, her home and her retirement funds.
  • The 5 E’s that will provide you with a map to bounce back from loss.
  • A few of the unexpected benefits of writing a book for an expert looking to break into a larger arena.
  • The key to overcoming the shame of loss.
  • A surprising distinction between a life or business loss and the feeling of grief.
  • Important things NOT to say when someone you care about is bouncing back from loss.
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Expert Bio

Donna Marie Thompson, PhD conquered simultaneous losses in four key areas of her life and is committed to sharing the valuable survival tips she has discovered. She is the founder of Bouncing Back Now, a self help community where people can share their story with others who have faced losses, hardships, and obstacles, and she is also the developer of The 5 Es to Recovery Program, which gives people who are experiencing adversity and loss the tools they need to bounce back.

For more information, visit her Bouncing Back Now website.

Contact Info for Donna Marie Thompson

Web address: www.BouncingBackNow.com

Book web address: www.BouncingBackFromLoss.com

Travels from: Washington, DC

Follow Donna Marie: linkedin

Books by Donna Marie Thompson

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roberta matuson

Interview with Roberta Matuson

Internationally Recognized Workforce Expert and President of Human Resource Solutions

Northampton, MA

Listen to this interview to learn:

  • How living on her own without any “safety net” sparked the success imperative
  • What companies need to be thinking about as the economy improves in terms of hiring and retention
  • What leaders have been doing to do more with fewer resources
  • Why it is critical to get to the true source of employee dissatisfaction and how to approach the solution
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Expert Bio

Roberta Matuson is the President of Human Resource Solutions and for over 25 years has worked with many world-class organizations, including Best Buy and New Balance, as well as high growth companies, federal government agencies, associations, and individuals. In recognition for her accomplishments in client results, professional contributions and intellectual property, Roberta was recently inducted into the prestigious Million Dollar Consultant® Hall of Fame. She is one of a handful of international consultants to receive this honor.

Roberta is the author of the highly-acclaimed book Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around. She is a prolific writer who has published more than 300 articles worldwide and is frequently quoted in the New York Times, Boston Globe, Inc.com, and CNBC.com. She is a regular contributor to Monster, BNET, Pink Magazine, Yahoo! HotJobs and Careerbuilder.com and is one of the top expert bloggers for Fast Company. Roberta has often appeared on television on programs such as CBS’s The Early Show and Fox’s The O’Reilly Factor and Fox Business News. An engaging speaker, Roberta is also sought after by companies and organizations looking to inspire people into action.

For more information, visit Roberta’s website.

Contact Info for Roberta Matuson

Business Telephone: 413-582-1840 or 617-566-8978

Web address: YourHRExperts.com

Travels From: Boston, MA

Follow Roberta: Twitter

Books by Roberta Matuson

 

melanie-thumb

Interview with Melanie Rotenberg

Physician and co-author of Laugh Yourself Thin

Melbourne, FL

Listen to this interview to learn:

  • How to take yourself lightly and your business seriously.
  • The rapid business boost a successful book can provide.
  • What interviews and focused networking can do for your business growth.
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Expert Bio

Melanie W. Rotenberg, MD, is a medical school professor and stand-up comedian. A disability physician addressing obesity, she is in private practice in Melbourne, FL, where she has counseled thousands of patients on weight loss techniques. Dr. Rotenberg also holds a volunteer faculty appointment at the University of Central Florida College of Medicine in Orlando, FL. She is available for speaking engagements around the world.

Contact Info for Melanie Rotenberg

Business Name: Doctor R Comedy

Business Phone: 321-676-2008

Travels From: Orlando, FL

Books by Melanie Rotenberg

karen hough

Interview with Karen Hough

Founder and CEO, ImprovEdge LLC

Columbus, OH

Listen to this interview to learn:

  • How behavioral skills lead to success.
  • The necessity of stepping outside our comfort zone.
  • Why having fun at work is not only more enjoyable, but vital to gaining new insights and developing new forms of collaboration and teamwork.
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Expert Bio

Karen Hough is the Founder & CEO of ImprovEdge, a company founded on the understanding that the skills of improvisation – the ability to think on your feet, arrive at solutions through the side door, and communicate in ways that bring people together – are the keys to innovation and business success.

Karen trained with Chicago’s legendary Second City improv comedy group and had a career in stage, film and TV before working for many years as a senior sales executive in the network engineering industry. She originated and expanded the sales and management efforts of three separate technology start-ups, launched partner programs, and assisted in East Coast and National expansions. By combining all her skills, she has been using improvisation as an engaging learning tool to help businesses succeed for over 12 years.

She is the creator of the Yes! Deck, a handy deck of cards packed with exercises, tips and ideas, and the author of the Amazon #1 category Bestseller, The Improvisation Edge: Secrets to Building Trust and Radical Collaboration at Work, which has also been named to the Top 25 Business Books for 2011 by 800CEORead. She is a national conference keynote speaker on topics such as executive presence and presentation skills, negotiation, and leadership, and is the recipient of the Athena PowerLink Award for outstanding women-owned businesses.

For more information, visit Karen’s website.

Contact Info for Karen Hough

Business Phone: 614-793-1738

Web address: ImprovEdge.com

Travels From: Columbus, OH

Follow Karen: Twitter

Books by Karen Hough

 

rick kirschner

Interview with Dr. Rick Kirschner

Founder, The Art of Change, LLC

Ashland, Oregon

Listen to this interview to learn:

  • How following your passion opens doors to new opportunities.
  • What Congress can learn about working productively with people with whom you strongly disagree on issues.
  • A three-step process for helping people and organizations change.
  • The risks of social media technology for young people today.
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Expert Bio

As a motivational speaker, communication skills trainer, and founder of The Art of Change, LLC, Dr. Rick Kirschner seeks to help his audience find the personal motivation and learn the needed skills to do the important work today for creating a better tomorrow. He offers The Art of Change Skills For Life™ speeches, training and coaching programs to businesses and other organizations to teach positive change, influence and persuasion, teamwork ansd leadership, and healthy living.

Before turning to speaking and coaching full time, Rick was a practitioner of Naturopathic Medicine who specialized in the treatment of stress related illness and the mind/body connection.

Since starting the second phase of his career, Rick has authored or co-author several books, including the new How To Click With People: The Secret To Better Relationships In Business And In Life and the international best-seller Dealing With People You Can’t Stand: How To Bring Out The Best In People At Their Worst. He has also created numerous award-winning CDs and audio products. His clients include everyone from Heineken to NASA to Progressive Insurance to Texas Instruments. He’s been interviewed on hundreds of radio and television programs, including CNBC, FOX and CBC and his ideas are found in newspapers and magazines including USA Today, London Times, The Wall Street Journal, and Executive Excellence.

For more information, visit Rick’s website.

Contact Info for Dr. Rick Kirschner

Business Phone: 541-488-2992

Web address: TheArtofChange.com

Travels From: Ashland, Oregon

Follow Rick: Twitter

Books by Dr. Rick Kirschner

 

rick mathieson

Interview with Rick Mathieson

Award-Winning Brand Marketer, Author, and Creative Strategist

San Francisco, CA

Listen to this interview to learn:

  • How Rick reached Tom Peters and formed the basis of a professional mentorship and friendship.
  • What the sustaining energy is that keeps people engaged and “in the conversation” both online and off line.
  • Contrasting examples of a company that bombed with their online effort and several that hit home runs.
  • The law of transparency online that allows even the smallest pizza shop to use these largely no-charge tools to build a fan base.
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Expert Bio

Rick Mathieson is an award-winning writer, author and creative strategist. A veteran of the advertising industry, Rick is the vice president and creative director for a prominent advertising agency, as well as a strategic advisor on digital marketing initiatives. Over the course of his career, Rick has been recognized with over one hundred regional, national and international creative awards for work produced for a veritable “Who’s Who” of global brand names, including HP, T-Mobile, Disney, and Ferrari Club of America.

Rick’s book Branding Unbound has ranked as the world’s #1 best-selling book on mobile marketing. His new book, The On-Demand Brand, was a #1 Amazon “Hot New Release,” and has ranked among Amazon’s Top 10 books on advertising. Spanning social media, branded entertainment, mobile marketing and more, the book has been described as “required reading for the digital age” for its strategic approach to delivering blockbuster brand experiences through digital innovation.

Rick’s insights on postmodern marketing have been featured in many media outlets, including Wired, Forbes, MSNBC, and NPR. He is also a frequently featured speaker at industry events, such as The iMedia Breakthrough Summit, Digital Hollywood, The Global Retail Executive Council, The Microsoft Leadership Forum, Yahoo’s “Branducation” lecture series, and the AMA’s “Corporate Branding” series, among many others.

For more information, visit Rick’s website.

Contact Info for Rick Mathieson

Web Address: RickMathieson.com

Rick’s Blog: GenWow

Travels From: San Francisco, CA

Follow Rick: Twitter

Books by Rick Mathieson

ruby_newell_legner

Interview with Ruby Newell-Legner

Founder, RubySpeaks, Inc.

Littleton, CO

Listen to this interview to learn:

  • Ruby’s journey from swim coach to trainer of world-class companies, organizations, and associations, such as the Olympics, US Open, and the Superbowl.
  • The loyalty and retention trend impacting many industries in the recovering economy in the United States.
  • The connection between rose water and a memorable hotel visit.
  • What premium suite ticket holders really value.
  • Why organizations that treat their staff well have happier customers.
  • How staff can inadvertently upset a customer by using the wrong word that is a near-universal hot button.
  • The two-step process Zappos uses to define job criteria to ensure good hires.
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Expert Bio

Ruby Newell-Legner is a Certified Speaking Professional, a designation bestowed by the National Speakers Association to less than 400 speakers in the world. She founded RubySpeaks, Inc. in 1994 with a singular mission: to provide the hands-on training employees need to create a more productive work environment where everyone can excel on the job. Over the last decade, she has presented more than 1800 programs in nine countries and has shown tens of thousands of participants how to quickly improve workplace performance.

An award-winning and nationally recognized training expert in the Leisure and Hospitality Industry, Ruby is also a facilitator with a proven ability to create environments where groups can brainstorm effectively, share perspectives and come to consensus-while enjoying the process. Ruby’s high-impact trainings are based on 25 years as a front-line service provider and manager in parks and recreation; she has been presenting training programs in that area for the last 13 years. With “in the trenches” practical know-how, Ruby has an uncommon level of experience that gives immediate credibility with conference attendees and allows her to offer suggestions and recommendations based on actual hands-on experience. Her clients range from NFL stadium management staff to leaders in municipal government to Jumeirah International, the Dubai, United Arab Emirates-based luxury hospitality group that has the only seven-star hotel in the world, the Burj Al Arab.

For more information, visit her on the RubySpeaks website.

Contact Info for Ruby Newell-Legner

Business Name: RubySpeaks, Inc.

Business Phone: 303-933-9291

Web address: RubySpeaks.com

Travels from: Boulder, CO

Follow Ruby: Twitter

 

kit grant

Interview with Kit Grant

Author and Award-Winning Certified Speaking Professional

Calgary, Canada

Listen to this interview to learn:

  • The primary reasons that keep people from taking responsibility
  • How every choice has a consequence
  • What it means when everyone on a team is engaged personally in the mission
  • The importance of the leader setting the tone for the team or business
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Expert Bio

Kit Grant is a Certified Speaking Professional and Certified Sales Professional who specializes in pushing people outside their comfort zones to get better results. He has owned and operated his own business for more than 35 years and has delivered more than 2,900 presentations in 15 countries on 4 continents.

In 2000, Kit was inducted into the Speaking Hall of Fame, and in 2001 and 2002 Kit served as the World President of the Global Speakers Federation. In 2005 he received the International Ambassador Award for service to the global speaking industry. He is the author of the ebook Customer Service, Who Really Cares and the creator of several online courses and DVD Programs.

For more information, visit Kit’s website.

Contact Info for Kit Grant

Web address: KitGrant.com

Travels From: Calgary, Canada

Follow Kit:

Twitter

 

jim cathcart

Interview with Jim Cathcart

Hall of Fame Speaker and Author

Carlsbad, CA

Listen to this interview to learn:

  • How a single decision helped Jim break through to a much more fullfilling and rewarding life.
  • What it means to create effective and profitable business relationships.
  • Steps to discovering your own potential.
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Expert Bio

With over 34 years of professional speaking around the world, Jim Cathcart is one of the best known and most award-winning motivational speakers in the business. He has delivered more than 2,700 presentations to audiences in every state of the US, most provinces of Canada and countries from Scotland to Singapore. Jim has also worked in warehouses, driven trucks, sold donuts door to door, been a bank teller, played guitar in night clubs and beer pubs, and sold motorcycles.

Today he is listed in the professional Speaker Hall of Fame, is a recipient of the prestigious Golden Gavel Award (along with Earl Nightingale, Art Linkletter, Zig Ziglar and many others), has been the president of the National Speakers Association and received the Cavett Award for a lifetime of service. He has authored 16 books and scores of recorded programs. In 2007 he was listed as one of The Top 100 Minds on Personal Development by Leadership Excellence Magazine. The San Diego chapter of the National Speakers Association renamed their member of the year award “The Jim Cathcart Service Award” and the Greater Los Angeles chapter gave Jim the Lifetime Achievement Award in 2003. In 2008 he was inducted as one of the “Legends of the Speaking Profession.” And in 2010 and 2011 he was selected as one of the Top 5 Sales & Customer Service Speakers by Speaking.com in an online survey of over 14,000.

For more information, visit Jim’s website.

Contact Info for Jim Cathcart

Business Phone: (760) 603-8110 or (800) 222-4883 (toll free)

Web address: Cathcart.com

Travels From: San Diego, CA

Follow Jim: Twitter

Books by Jim Cathcart

kristin arnold

Interview with Kristin J. Arnold

President, The Extraordinary Team

Scottsdale, AZ

Listen to this interview to learn:

  • How keeping in touch can lead to new work.
  • The importance of always going the extra mile for clients and how it pays off.
  • What a focus on streamlining your business can do for you.
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Expert Bio

Kristin J. Arnold, MBA, CMC, CPF, CSP is passionate about making meetings more engaging, interactive and collaborative.

As a high stakes meeting facilitator, trainer and keynote speaker, Kristin has worked with thousands of senior executives, project managers and team leaders in Canada and the USA, challenging their traditional notions about teamwork.  She is known for her concrete approach to teamwork and a treasure trove of practical concepts, tools and techniques her clients can apply immediately to see positive, substantive results.

Prior to founding The Extraordinary Team, Kristin was one of the first female graduates of the United States Coast Guard Academy and the first woman stationed onboard the USCGC Buttonwood, a sea-going buoy tender.  She parlayed her understanding of teams and teamwork with an MBA in Marketing Strategy into a specialized management consulting firm focused on building extraordinary teams in the workplace.

Kristin is on the Executive Development Faculty in the Schulich School of Business at York University in Toronto, specializing in Leadership Through Teambuilding. She is the author of Boring to Bravo and several books in the Extraordinary Team Series (Team BasicsEmail Basics and Team Energizers) as well as a newspaper columnist and contributing author to myriad other team-based books.

For more information, visit her Extraordinary Team website.

Contact Info for Kristin Arnold

Business Name: Quality Process Consultants, Inc.

Business Phone: 480-502-2100 or 800-589-4733

Web address: Extraordinary Team

Travels From: Phoenix, AZ

Follow Kristin: Twitter

Books by Kristin Arnold

michael broder

Interview with Michael Broder

Psychologist, Author, & Lecturer

Philadelphia, PA

Listen to this interview to learn:

  • How joint venture partnerships yield significant marketing results.
  • Tips on making partnerships mutually beneficial.
  • How small ideas have the power to take your career in unexpected directions.
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Expert Bio

Michael S. Broder, Ph.D., is a psychologist and author whose work centers around helping people to bring about  change and resolve major life issues in the shortest time possible.

He is the author of several widely-published books, including The Art of Living Single, The Art of Staying Together, and, most recently, Stage Climbing: How to Achieve Personal Greatness in Any Area of Your Life. Dr. Broder has also created numerous audio programs.

In 1987, he founded Media Psychology Associates (MPA) to provide training and consultation services to a wide variety of clients, including employee assistance programs, law enforcement, and industral, education, and government organizations. He served as the Chief Psychologist of the Philadelphia Police Department from 1995-2000.

He has hosted an award-winning radio program; made countless radio and television guest appearances, including on Oprah and The Today Show; and written for or been quoted in numerous publications, including Time and The New York Times.

To learn more, visit his website: DrMichaelBroder.com.

Contact Info for Michael Broder

Business Phone: 215-985-1132
Web address: DrMichaelBroder.com
Travels From: Philadelphia, PA
Follow Michael: Twitter

Books by Michael Broder

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joy chudacoff

Interview with Joy Chudacoff

Founder of Smart Women Smart Solutions; Mentor for Entrepreneur Women

Pacific Palisades, CA

Listen to this interview to learn:

  • How entrepreneurship can be a pathway for women to earn more money and freedom.
  • Some of the best lifestyle benefits of being a successful business owner.
  • When to move on from a business or career path to embrace a new direction.
  • What focus can do to help you become more efficient in your business and lead a more satisfying family/personal life.
  • Networking secrets for women in business.
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Expert Bio

Joy Chudacoff’s passion, purpose, and business is helping women discover their Big Ideas, Dreams and Goals, drawing on both her personal life and entrepreneurial experiences to support women in achieving better ways of living. She is the founder of Smart Women Smart Solutions, a Professional Certified Coach, a highly skilled group leader, and a motivational speaker.

An entrepreneur for over two decades, Joy knows what it’s like to be a woman who integrates family and passionate work together.  As a wife and mother of two, Joy understands the importance of self care, family and reaching her entrepreneurial dreams of supporting women.

Joy is on the Advisory Board for Women for Hire as well as a founding Board Member for The Broad’s Circle. She has published over 250 articles on Smart Women and is a featured writer for Today’s Innovative Woman Magazine. Joy was awarded the 2009 Ali Brown Millionaire Protégé Club Platinum Excellence Award for having the most successful business programs that achieved growth in terms of clients and income. In addition, Joy is the Elevate™ Coach for Ali Brown International, a coaching company that serves over 50,000 entrepreneurs worldwide.

For more information, visit Joy’s website.

Contact Info for Joy Chudacoff

Business Phone: 310-454-2005

Web address: SmartWomenSolutions.com

Travels From: Los Angeles, CA

Follow Joy: Twitter


 

carol_sanford

Interview with Carol Sanford

Author, Speaker, and Consultant

Seattle, WA

Listen to this interview to learn:

  • How an early mentor introduced Carol to people, organizations, and systems that have nurtured a 30-year work plan.
  • The most important thing for a company that is embracing sustainability to keep in mind.
  • A reality about different ends of the organizational hierarchy that all businesses should understand.
  • What Internet transparancy is doing to shape how leaders communicate.
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Expert Bio

Carol Sanford is on a mission to create a better world, and she believes that business can and will play a major role in accomplishing that. Central to Carol’s philosophy and approach is a fresh look at what makes an organization truly responsible. To that end, she has been leading major consulting change efforts in both Fortune 500 and new-economy businesses for more than 30 years. Her client list includes long-term relationships with Colgate and DuPont. She also works with new-economy companies like Intel, Agilent and leaders of corporate responsibility such as Seventh Generation.

Carol has published dozens of works in ten languages, including a series of articles in Executive Excellence, Stephen Covey’s newsletter, and At Work, a Berrett-Koehler Journal. She is the author of The Responsible Business: Reimagining Sustainability and Success.

Carol is also a judge and mentor for University of Washington Global Business Center Social Entrepreneur Competition, Seattle.

For more information, visit Carol’s website.

Contact Info for Carol Sanford

Web address: CarolSanford.com

Travels From: Seattle, WA

Follow Carol: Twitter

Books by Carol Sanford

 

terry hawkins

Interview with Terry Hawkins

Award-winning Enterprise Educator and Bestselling Author

Los Angeles, CA

Listen to this interview to learn:

  • How getting new business can often be an indirect process, fueled by enthusiastic outreach
  • The benefit of focusing on improving the client’s situation
  • Using cartoon characters Pitman and Stickman to explain change to business teams
  • What happens to groups where the incentive system is out of synch with the company values
  • How effective business growth starts with effective hiring
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Expert Bio

Terry Hawkins is an award-winning speaker, enterprise educator, and founder of People In Progress, which recently expanded from Australia to the United States. A masterful educator in attitude and mind-set change, cutting-edge sales techniques, leadership development, communication strategies, and more, Terry is Australia’s most-booked female speaker. She is also the winner of the 2012 RADICAL Entrepreneur Award and of Australia’s prestigious Educator Award for Excellence.

Terry is the author of the bestselling book There Are Only Two Times in Life, NOW and TOO LATE! and a series of childrens’ books, as well as a contributing author to several more volumes, including The Power of More Than One and 20/20: A Fresh Look at Business Growth.

For more information, visit Terry’s website.

Contact Info for Terry Hawkins

Business Phone: 310-937-1183

Web Address: TerryHawkins.com

Travels From: Los Angeles, CA

Follow Terry:

Twitter

 

troy hazard

Interview with Troy Hazard

Author, Speaker, and Former Global President of the Entrepreneur’s Organization

San Diego, CA and Brisbane, Australia

Listen to this interview to learn:

  • The importance of engaging your customers
  • Specific tools you can use to future-proof your business
  • An example of how to listen to your team to gain credibility
  • The evolution of an entrepreneur from start-up to investor
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Expert Bio

There are few situations in the business world that Troy Hazard has not experienced and survived – from massive financial loss to stunning success. Troy is a serial entrepreneur who has founded and nurtured ten businesses over two decades and has spent the last 20 years as a business consultant to some of the world’s leading brands including Goodyear, Baskin Robbins, Subway, and many more.

His “Lessons from the Edge” approach and business talents were internationally recognized when he was elected by the world’s foremost business leaders to serve a term as Global President of the Entrepreneurs’ Organization.

Troy is the author of Future-Proofing Your Business: Real Life Strategies to Prepare Your Business for Tomorrow, Today and of The Naked Entrepreneur: A Millionaire’s Journey from Fear to True Wealth. He is also a Certified Professional Speaker and co-hosts a TV program called “Inside Franchising”.

For more information, visit Troy’s website.

Contact Info for Troy Hazard

Business Phone: 323-313-4007

Web address: TroyHazard.com

Travels From: San Diego, CA

Follow Troy:

Twitter

Books by Troy Hazard

tamara gerlach

Interview with Tamara Gerlach

Founder, Cultivating Radiance

Walnut Creek, CA

Listen to this interview to learn:

  • How to take yourself lightly and your business seriously
  • The rapid business boost a successful book can provide
  • What interviews and focused networking can do for your business growth
Play

Expert Bio

Tamara Gerlachhas taught, mentored, and coached thousands of people in creating freedom and Cultivating Radiance in their lives since 1982. She loves to create opportunities for others to deeply experience what they are learning, and to inspire others to become empowered by getting into action around changing their lives.

She began life and business coaching in 2001 after working with Rich Fettke for several years and seeing the impact coaches have on people and businesses. She obtained her training through the Coaches Training Institute, as well as completing Leadership training through Coactive Space. She has assisted the leaders of numerous coaching courses as well as a nine-month leadership course.

She is passionate about working with business leaders, entrepreneurs, athletes, parents, students, and anyone who wants to empower their life to achieve their goals.

For more information visit her website, TamaraGerlach.com.

Contact Info for Tamara Gerlach

Business Name: Cultivating Radiance

Business Phone: 925-864-2093

Web address: www.TamaraGerlach.com

Travels From: San Francisco, CA

Follow Tamara: Twitter

Books by Tamara Gerlach

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mike_williams

Interview with Mike Williams

CEO of the David Allen Company

Ojai, CA

Listen to this interview to learn:

  • Smart steps to take when you find yourself in a situation where the rules and structures have changed (or vanished!).
  • How stretching beyond the comfort zone led to great opportunities.
  • Key points to consider as a founder transitions to a new role and brings in a CEO.
  • How the best practices of your business life can bring order and harmony to your family life, as well.
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Expert Bio

Mike Williams brings 22 years of diverse training, leadership, and organizational development to his role as CEO of the David Allen Company, a global leader in productivity training and consulting that provides services designed to increase performance, capacity, and aligned execution. The company counts among its clients some of the world’s most prestigious corporations, including over 40% of Fortune 100 companies.

David Allen’s methodology Getting Things Done® (GTD) provides proven techniques for gaining greater control and perspective. This pioneering and proven system has assisted millions of people worldwide and has well earned its recognition as the gold standard in personal management and productivity for many of the world’s best and brightest people and companies. Mike was a featured panelist at the 2009 inaugural Getting Things Done® conference in San Francisco. His strong enthusiasm for GTD has led him to develop a curriculum for teaching the methodology to children.

Before becoming CEO of the David Allen Company, Mike was Senior Business Leader for GE Healthcare, where he was responsible for creating and executing the strategic plan and vision of his division. He earned the GE Healthcare Hero Award for leading the team responsible for orchestrating the extremely successful integration of two service organizations with distinct corporate cultures. His team utilized GTD planning and execution models to achieve integration and realignment in 60 days.

For more information, visit Mike’s website.

Contact Info for Mike Williams

Business Telephone: 805-646-8432

Web address: DavidCo.com

Travels From: Los Angeles, CA

Follow Mike:

Twitter

gary bradt

Interview with Gary Bradt

Author, Speaker, and President of Bradt Leadership, Inc.

Greensboro, NC

Listen to this interview to learn:

  • How to turn a love of working with people into a career
  • What to listen for when your customer has critical feedback and important details to pick up
  • Why your goals must be important enough to pursue, and to be aware of your motivations
  • How telling the truth is a vital leadership practice
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Expert Bio

Dr. Gary Bradt, the President of Bradt Leadership, Inc., is an author, clinical psychologist, leadership consultant, C-Suite executive coach, and speaker on the topic of adapting to and leading through change. His mantra – adapt and ignite! – is a rallying cry for success in these tumultuous times. As an executive coach and speaker, he has worked with companies like IBM, American Express, and eBay. In 2000, Dr. Spencer Johnson, the renowned author of Who Moved My Cheese? An Amazing Way to Deal with Change in Your Work and in Your Life, chose Gary as the leading speaker on the message of that blockbuster bestselling book.

Gary himself is the author of The Ring in the Rubble: Dig Through Change and Find Your Next Golden Opportunity. He is also the recipient of the “Excellence in Professional Psychology” award from Hahnemann University and Hospital in Philadelphia.

For more information, visit Gary’s website.

Contact Info for Dr. Gary Bradt

Business Phone: 336.617.3721

Web address: GaryBradt.com

Travels From: Greensboro, NC

Follow Gary:

Twitter

Books by Dr. Gary Bradt

dianna booher

Interview with Dianna Booher

Author, Award-winning Speaker, and CEO of Booher Consultants

Colleyville, TX

Listen to this interview to learn:

  • How a Fortune 100 corportation helped launch her business.
  • Mistakes to avoid when running a business meeting.
  • What makes communication more powerful than simply sharing information.
  • The relationship between how you deliver the message and the impact it has on your audience.
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Expert Bio

Dianna Booher founded Booher Consultants in 1980 to lead organizations to increase their productivity through effective communication. Since then, Dianna and her trainers have taken her communication principles and techniques to hundreds of organizations on six continents, including IBM, PepsiCo, Verizon, and the U.S. Senate.

Dianna herself has received the highest awards in the professional speaking industry, including induction into the CPAE Speaker Hall of Fame. Additionally, Successful Meetings magazine named Dianna on its list of 21 Top Speakers for the 21st Century.

Dianna is the author of 45 books, published in 23 countries and 16 languages. Her latest title is Creating Personal Presence: Look, Talk, Think, and Act Like a Leader. Executive Excellence Publishing named her as one of the “Top 100 Thought Leaders” and one of the “Top 100 Minds on Personal Development.” She has been interviewed by Good Morning America, National Public Radio, and Entrepreneur, among many other national radio programs, TV programs, and newspapers.

For more information, visit Dianna’s website.

Contact Info for Dianna Booher

Business Phone: 817-318-6000

Web Address: Booher.com

Travels From: Dallas/Fort Worth, TX

Follow Dianna: Twitter

Books by Dianna Booher


 

elizabeth jeffries

Interview with Elizabeth Jeffries

Professional Development Expert and Certified Speaking Professional

Louisville, KY

Listen to this interview to learn:

  • What it means to “layer” learning.
  • The importance of cultivating curiosity.
  • Factors to consider when choosing an executive coach.
  • What helps executives thrive in a coaching relationship.
Play

Expert Bio

Elizabeth Jeffries is a seasoned professional with expertise in developing people. She’s been challenging, encouraging, and coaching executives and high potential managers for over twenty years. She knows people. She understands how to get the best from them.

From the platform as a keynote speaker, to the classroom as a seminar leader, and from the conference room as a facilitator, to the executive office as a coach, she’s worked with CEOs, vice presidents, directors, and managers across the country. Over a million people in more than 4,000 presentations have participated in Elizabeth’s can-do, how-to messages. From General Electric to the Crystal Cathedral and from the American Hospital Association to the famed Churchill Downs, her clients are leaders in their field.

Elizabeth is a Certified Professional Behavior, Values and Talent Skills Analyst, a Certified Speaking Professional (CSP), and an award winning speaker inducted into the elite CPAE Speaker Hall of Fame. She is also the author of several books, including The Heart of Leadership: How to Inspire, Encourage and Motivate People to Follow You.

For more information, visit Elizabeth’s website.

Contact Info for Elizabeth Jeffries

Business Phone: 502-339-1600

Web address: TweedJeffries.com

Travels From: Louisville, KY

Books by Elizabeth Jeffries


 

jeff_pedowitz

Interview with Jeff Pedowitz

Founder and CEO, The Pedowitz Group

Alpharetta, GA

Listen to this interview to learn:

  • What factors helped him gain positive client traction quickly
  • How the pros use touchpoints to create dialogue
  • The importance of post-sales followup to build long term relationships
  • Where to focus daily for continued success
Play

Expert Bio

Jeff Pedowitz has 20 years of experience leading successful B2C and B2B organizations. He is the founder and president of The Pedowitz Group, a consulting firm designed to help B2B marketing organizations improve their effectiveness in demand generation, and is responsible for setting the company’s vision and strategic direction along with managing all daily operations. Prior to founding The Pedowitz Group, Jeff served as vice president of professional services for Eloqua, one of the world’s leading providers of demand generation software.

Jeff frequently writes and speaks on a variety of topics related to demand generation, Web 2.0, and marketing. He was named #2 on the Sales Lead Management Association’s 2011 list of the “50 Most Influential People in Sales Lead Management”.

For more information, visit Jeff’s website.

Contact Info for Jeff Pedowitz

Business Phone: 888-459-8622

Web address: PedowitzGroup.com

Travels From: Atlanta, GA

Follow Jeff: Twitter