Category Archives for "MQ4B Featured Interviews"

Action is the Key to Success – Featured Interview with Rhett Power

Entrepreneur, Author, Coach, Columnist at Inc. and Success Magazines

Rhett Power talks with Bill Ringle about the troubles and triumphs of entrepreneurship, and why it just might not be for everyone.

Key points that you’ll learn from this interview:
  • Is entrepreneurship an innate talent?
  • How Power’s time in the Peace Corps encouraged him to take risks
  • What allowed Wild Creations to go from being out of money to being a $9 million company
  • How reliability and communication can lead to trust with vendors
  • The formula for success that Rhett Power found the hard way

Interview Insights

Click to Read the Show Notes

1:40 Power tells about the early influencers of his life.

2:40 [The Peace Corps] – “All of those life lessons prepared me for entrepreneurship.”

2:55 “Is entrepreneurship learned or is it innate?”

3:32 “Well I think certain people have the characteristics, maybe you’re born with it…but I see both sides now.”

3:52 “I think all types can be good entrepreneurs.”

5:04 “Some people are entrepreneurs and they don’t know it.”

5:27 Power recounts the various odd jobs he did prior to joining the Peace Corps. “It took me a while to find, finally, what I wanted to do.”

6:38 “It was the best move I ever made because I learned those two years about myself and about truly being able to do what I wanted to do, and to take chances.”

6:51 “Nobody’s going to hand you success, no one’s gonna do it for you. If you want something you’ve got to go out and work for it.”

7:39 “The work I did after Peace Corps in the developing countries, in the former Soviet Union, helping them understand what a market economy was, and helping them transition, and be profitable, and learn how to manage a new type of company, is what sort of got me where I got comfortable with the idea of going into business for myself.”

8:15 The genesis of Wild Creations.

8:25 “We both wanted to be in business. We felt like it was our time to do something and create something that was ours.”

9:10 Power describes the early days of Wild Creations, including an interaction with a body removal company.

9:43 [On taking over Wild Creations] – “We saw where the product could go, we saw what we could do with it. We thought that we could do something different with the company.”

10:30 [Wild Creations’ initial product.] – “It had all kinds of problems.”

11:11 How a UPS technology grant allowed Wild Creations to get off the ground.

11:32 “Every single vendor gave us 6 months of credit, or there would have been no way to secure those first orders.”

12:10 “Frankly we were struggling, we were probably about a month from having to close the doors.” 

12:57 “We didn’t have it in toy stores. We had it in little gift and novelty stores.”

13:26 How a connection with the president of the Toy Store Association allowed Wild Creations to get their foot in the door. “Come to New York, come to the Toy Fair.”

14:18 [On the meteoric rise of Wild Creations] – “We walked out of Toy Fair a $9M company.”

15:34 “It was scary, it was really scary.”

15:53 [How honesty and communication allowed them to ship on time.] – “Build a relationship with your suppliers so if you have a problem or you have a growth spurt like that, then they are 100% behind you.”

18:10 Power discuss the process of writing the book. “When we started writing it I don’t think we knew what we wanted to say.”

18:45 “The Entrepreneur’s Book of Actions was easier because I knew what I wanted to say.”

19:25 Power lists the “avatars” he interviewed for his book.

20:01 “I wrote it because I think I know what people go through and I wanted to sort out their issues and help them be more successful.”

21:06 “I wanted to break it down for people what the important parts of the book were.”

21:18 “I do believe that action is really the key to success.”

21:42 Why doing something every day for a whole year brings about change.

21:53 Focus on self-change first, then focus on changing your people.

22:01 “In order for our companies to grow, we have to grow.”

22:39 The questions and issues that entrepreneurs and founders often overlook.

22:58 “Sometimes you find that they’re disciplined in their work but their not disciplined in their personal lives.”

23:49 The importance of managing the minutes.

24:27 “I’ve learned the hard way of having to scale up.”

27:01 What a bad experience with an experienced toy consultant taught Power about coaching.

28:00 “Founders and entrepreneurs, they typically have a vision for how they want to do something.”

28:22 What Power learned from Mark Thompson and Marshall Goldsmith

28:48 “When you run a company the size of our first company, you are the leader and your influence where that company goes.”

29:54 “One of the things that I see is that people feel somewhat embarrassed that they’re seeking advice, that they’re seeking help.”

31:08 Why it’s important to hire a coach that you actually like.

32:12 “First and foremost make a professional mission statement.”

32:56 “Success ultimately boils down to a couple of things. It boils down to your habits, your discipline, and your ability to figure out what’s important.”

Expert Bio

Rhett Power co-founded Wild Creations in 2007 and quickly built the startup toy company into the 2010 Fastest Growing Business in South Carolina. Wild Creations was named a Blue Ribbon Top 75 US Company by the US Chamber of Commerce and named as one of Inc. Magazine’s 500 Fastest Growing US Companies two years in a row. He and his team have won over 40 national awards for their innovative toys. He was a finalist for Ernst and Young’s Entrepreneur of the Year award in 2011 and was nominated again in 2012. He was recently named as one of the world’s top 100 business bloggers in 2015.

Prior to founding Wild Creations, Rhett worked as an economic and small business development consultant for the United States Agency for International Development (USAID), serving 7 years in the former Soviet Republics of Central Asia. Prior to that, he was Director of National Service Programs for Habitat for Humanity, which included being Habitat’s chief liaison with for The White House, Congress, and the Corporation for National Service.

A member of the United States Department of State’s International Speakers Program, Rhett travels the globe speaking about entrepreneurship, leadership, and management alongside the likes of Gates Foundation CEO Sue Desmond-Hellmann, AOL Founder Steve Case, and President Barack Obama. He has written for the Huffington Post, Time, and The Wall Street Journal and is a regular columnist for Inc., Success Magazine, and Business Insider.

He served in the US Peace Corps and is a graduate of the University of South Carolina. His second book on entrepreneurship will be published in early 2017 by McGraw Hill. He now has a rapidly growing coaching and consulting practice based in Washington DC and Charleston, South Carolina.

For more information, visit Rhett Power ‘s website.

Contact Info for Rhett Power

Web address:www.rhettpower.com or www.powercoachinggroup.com

Travels from: Washington, DC

Phone: 202.465.7120

Contact:

LinkedIn Facebook Twitter

Resources Mentioned by Rhett Power :

Marshall Goldsmith

  

    

David Livermore photo

Overcoming Diversity Fatigue – Featured Interview with David Livermore

Cultural Intelligence Thought Leader and Author

David Livermore talks with Bill Ringle about how awareness of values diversity drives business value.
Key points that you’ll learn from this interview:
  • The importance of taking inventory of your company culture.
  • How to recognize and overcome “diversity fatigue.”
  • The role of diversity metrics in business.
  • The key ingredient of shared objectives.
  • What Jeff Bezos missed with his “empty chair” technique

Expert Bio

David Livermore is a thought leader in cultural intelligence (CQ) and global leadership and the author of ten books on cultural intelligence and global leadership. His book,  Leading with Cultural Intelligence, was named a best-seller in business by The Washington Post. He’s president and partner at the Cultural Intelligence Center in East Lansing, Michigan and a visiting research fellow at Nanyang Technological University in Singapore. Prior to leading the Cultural Intelligence Center, Dave spent 20 years in leadership positions with a variety of non-profit organizations around the world and taught in universities. He’s a frequent speaker and adviser to leaders in Fortune 500’s, non-profits, and governments and has worked in more than 100 countries across the Americas, Africa, Asia, Australia, and Europe.

Dave has authored several other books, including the award-winning titles, Serving With Eyes Wide Open and Cultural Intelligence: Improving your CQ to Engage our Multicultural World (Baker Publ.).

Dave loves to take research and make it accessible to practitioners. He has been interviewed and referenced by major news sources such as Atlantic Monthly, CBS News, The Christian Post, Christian Science Monitor, The Economist, Forbes, NBC, The New York Times, USA Today, The Wall Street Journal and The Washington Post.

For more information, visit David’s website.

Contact Info for David Livermore

Web address: http://www.davidlivermore.com

Travels from: Holt, MI

Phone: (512) 519-9875

Contact:

LinkedIn Facebook Twitter RSS

Resources Mentioned by David Livermore:

melinda blau

Striking Up Conversations with Strangers – Featured Interview with Melinda Blau

Journalist and Author

Melinda Blau talks with Bill Ringle about learning confidence, diversifying your network, and starting up conversations with strangers.

Listen to this interview to learn:

  • The advantages of striking up conversations with strangers in business.
  • How having consequential strangers in your life adds both variety to your perspective and dollars to your bottom line.
  • What to do to add consequential strangers in your life when you relocate or visit a new city.
  • How to overcome your shyness and other factors that have held you back from reaching out.

Expert Bio

Melinda Blau is a journalist who has been researching and reporting about relationships and social trends since the seventies. Her most recent book is Consequential Strangers: The Power of People Who Don’t Seem to Matter…But Really Do, which explores the vast and unsung array of everyday people, on and off the Internet, who have a profound impact on our business success, happiness, and health.

Melinda is the voice of the Consequential Strangers blog and has written more than ninety magazine pieces and a dozen other books, including the best-selling Baby Whisperer series. She also blogs for Psychology Today and More magazines and writes a bi-monthly column for Shareable. Melinda is a mother and grandmother, and the co-founder of Mother U, a website for contemporary women of both generations.

For more information, visit Melinda’s website.

Contact Info for Melinda Blau

Web address: ConsequentialStrangers.com

Travels From: New York, NY

Follow Melinda:

Twitter Facebook

Books by Melinda Blau

  

 

adam_witty

Get Yourself Published – Featured Interview with Adam Witty

Adam Witty talks with Bill Ringle about how to build your business through book publishing.

Founder and CEO, Advantage Media Group

Charleston, SC

Listen to this interview to learn:

  • The advantages you gain by being a published author.
  • What steps Adam took to land his first group of clients.
  • Insights into how the book publishing industry has changed and what’s really necessary to succeed in building a platform.

Expert Bio

Adam Witty is the Founder and Chief Executive Officer of Advantage Media Group, heading up strategic business development and growth opportunities for the company. What began in the spare bedroom of his home is now an international media company with leading businesses in book publishing, magazine publishing, and television and video.

Adam is the Publisher of Advantage Magazine, is the author of 21 Ways to Build Your Business with a Book and 21 Ways to Build Your Business with a Magazine, and is co-author of How To Build Your Dental Practice With a BookHow to Build Your Law Practice with a Book and Click: The Ultimate Guide to Internet Marketing for Authors. His weekly television shows Author Advantage TV™ and Entrepreneurs Library TV™ can be seen on the internet television station Advantage.tv.

Adam is an in-demand speaker, teacher, and consultant on marketing and business development techniques for entrepreneurs and authors and is a frequent guest on the acclaimed Extreme Entrepreneurship Tour. Adam has been featured in The Wall Street Journal, Investors Business Daily, Young Money Magazine, and on ABC and Fox and was named to the 2011 INC. Magazine 30 Under 30 “list of America’s most cool entrepreneurs.”

For more information, visit Adam’s website.

Contact Info for Adam Witty

Business Phone: 843-414-5600

Web address: AdvantageFamily.com

Travels From: Charleston, SC

Follow Adam:

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Books by Adam Witty

     

stefan swanepoel

Make the Most of Your Strengths – Featured Interview with Stefan Swanepoel

Internationally Bestselling Author and Motivational Speaker

Stefan Swanpoel talks with Bill Ringle on My Quest for the Best about embracing you you are, and reveals some industry secrets about how to become a bestselling author.

Listen to this interview to learn:

  • Marketing secrets from a prolific, bestselling author.
  • How he designed his book to have wide appeal through social media and traditional channels.
  • Lessons about becoming comfortable with who you are and making the most of your strengths in business and in life.

Expert Bio

Stefan Swanepoel is an international best-selling author of 20 books on business trends, real estate, and social media, as well as a motivational keynote speaker with over 700 presentations to 500,000 people.

His most popular real estate books include the Amazon.com bestseller Real Estate confronts Reality and the annual Swanepoel TRENDS Report. His most recent book, Surviving Your Serengeti: 7 Skills to Master Business and Life, is a New York Times bestseller, and his other titles have been featured on the bestseller lists of the Wall Street Journal, Inc. Magazine, Publishers Weekly, and many others.

Stefan has held offices as President, CEO and Chairman of a technology company, an education company, a non-profit association, a movie studio and a 2,000 office international franchise. He has also received numerous awards, including: “Businessman of the Year” (Jaycees), one of the “Top 20 Most Influential People in the Real Estate Industry” (Today’s REALTOR®), and “One of the Top 50 People Who You Should Follow on Twitter” (Roost).

For more information, visit Stefan’s website.

Contact Info for Stefan Swanepoel

Web address for Real Estate Trends: RETrends.com

Web address for Serengeti Book: SerengetiBook.com

Travels From: Los Angeles, CA

Connect with Stefan:

Twitter Linked In Facebook

Books by Stefan Swanepoel

altalt altalt altalt

Putting People First – Featured Interview with Jonathan Raymond

Jonathan Raymond, Owner of Refound

Jonathan Raymond talks with Bill Ringle on My Quest for the Best about the culture of accountability, the proper way to give feedback, and developing an organization that puts people first.

 

Key points that you’ll learn from this interview:
  • Why organizations are putting so much thought into a “people first” culture
  • How to give feedback without micromanaging
  • How a software company gave their senior management the room to play at the level of their title
  • The one mistake organizations make over and over again
  • The importance of embracing uncertainty

Interview Insights

Click to Read the Show Notes

1:10 Raymond recounts his first real experience in entrepreneurship, telling about the “driveway car wash’ he owned with his friends.

1:33 [On lessons learned from this early venture] – “One of the lessons was the operating costs are always higher than you think they are.”

1:50 “Any industry worth being in is crowded.”

2:15 How law school taught Raymond to show up in the world in a professional way.

2:53 “My education in law school really helped me write with some structure, rather than just stream of consciousness, but to actually put one idea after the next in a way where something builds.”

3:05 “A lawyer is able to string a series of good ideas together and build an argument, right? Which is what a good book or a good blog post is: it’s a good argument for advocating a a piece of change.”

3:45 Raymond describes what it was like working 3 jobs out of law school, and still barely being able to cover rent. 

4:04 [Paraphrasing Andy Warhol] – “You know you’re on track in your life when you’re using the best and the worst of what’s happened to you over the course of your journey.”

4:26 “If I want to have an impact in the world, I’m going to have to take some steps, and there’s going to be some painful moments along the way.”

4:52 [On Raymond’s Clients at Refound] – “I think the biggest problem we help people with, I would say, is overwhelm and ambiguity.”

4:55 “In most modern organizations, there’s a lot of thought being put into ‘How do we create a people first culture? How do we engage with employees? How do we create the conditions where people feel like they’re coming to work not just to create profit for owners and shareholders, but a sense of personal meaning.”

5:27 “What we’ve been able to do is offer a real tactical approach for how to do, in particular, feedback and accountability in an organization that really grounds the way people operate on a day to day basis.”

5:53 “Where organizations go sideways, and where things start to degrade, is in the actual conversations between managers and employees, between managers and one another, and, very importantly, between managers and senior executives.”

7:39 [Case Study Software Company in south bay, CA] – “There was this big aha moment, which is fairly common, where all of the managers in the organization [realized] how they were sort of playing a level down or two levels down from their title.”

8:26 “It’s incremental. Nothing changes overnight. Nothing worth doing changes overnight.”

9:09 “And that’s really the best part of this work for me. I get to see people take these tools and apply them in ways that I never would’ve thought, and have conversations that are meaningful to them.”

9:44 [On Raymond’s inspiration for writing the book] – “I bumped up against my own capacity as a leader, and I realized that I didn’t know what I was doing.”

10:23 How Raymond’s experience with cold, unfeeling training programs led him to create a work that was truly human.

10:26 “It’s not about being authentic, because “being authentic,” well, what does that mean? But, you know, how do you show up in a way that’s both professional and personal, that’s warm and kind and compassionate, but that also drives results?”

11:15  The type of feedback that makes people uncomfortable, and the scourge of the “Millennials boogeyman.”

11:57 [On the reluctance to new processes and change] – “People have been burned before.”

12:31 “This points to the tragedy of what’s happening right now in otherwise really interesting space in time, is that we’re radically over investing in technology to solve this problem, and radically underinvesting in training.”

12:59 [The mistake organizations make again and again] – “Buying tools and technology to solve human problems.”

13:39 Why managers are so hesitant to give feedback.

14:24 “To be able to embrace a communications methodology that says, ‘Actually, you know what, uncertainty is your best friend.’”

14:40 “If your feedback provides a solution, it’s not feedback, it’s micromanagement.”

15:12 “When we get a solution, when we get a ‘Here’s what you should do next,’ it’s quite disempowering.”

16:15 Raymond reveals some tips for managers.

16:25 “There are very few things we can do that will give us more value than not going into feedback situations cold.”

17:26 [On Accountability] – “We have to reframe what we think of when we say accountability. We can use the word, but if we don’t understand the meaning behind the word, we’re on the wrong track.”

18:07 “Accountability, all it means is responsibility for one’s actions.”

18:35 Why accountability without consequences is ineffective.

19:14 “Accountability is a gift.”

19:50 Raymond shares the layers of developing accountability in an organization.

20:25 [The key to accountability] – “The key is communication where people say, ‘You know what? I’m holding myself accountable for this, and you, Sir or Ms. Manager, I want your help.”

21:13 “We’re not very mindful as a species, we tend to be kind of reactive.”

21:35 How to “name what we feel” when giving constructive feedback.

21:58 “We can’t change behavior if we don’t know what the behavior is.”

22:33 “People will surprise you.”

22:47 “Oftentimes that’s what we need, we need boundaries. We need structure for what does excellent work look like.”

23:25 “If you get to do whatever you want, whenever you want with no consequences and no structure, you’re not really helping your teammates, you’re not really helping the organization in any directed, vision oriented way.”

23:44 “A good sales conversation has structure, it has flow – you have pieces that you want to cover; but it also has substance – it’s how you show up, and how you relate, and how you listen.”

24:49 How structure, communication, and substance go hand in hand.

25:37 “What unifies the organizations that are doing this well is participation from executives in a very specific way.”

26:10 [On the importance of recognizing where we are.] – “We’re very good at making big pronouncements of how it’s going to be in the future.”

27:14 “You actually have a lot more latitude, a lot more leeway with the people in your organization than you think.”

27:25 “You don’t have to fix the organization this afternoon. You just have to own that there are problems.”

27:49 “The frustration comes from when management and leadership tries to whitewash [problems].”

28:26 “I think it’s interesting that organizations have found themselves in this position of having to apologize for holding people accountable for being jerks.”

29:49 The problem with taking half measures.

31:12 “Don’t boast about what you’re going to do, let actions speak for themselves.”

32:05 What Raymond reads to stay on top of current trends.

33:02 The tools Raymond uses to stay productive.

Jonathan Raymond’s Bio

After twenty years of not being able to decide whether he was a business development guy or a personal growth teacher, Jonathan stopped trying to figure it out. He’s the owner of Refound, an online training startup that offers Good Authority training programs for owners, executives, and managers. He’s madly in love with his wife, tries not to spoil his daughter, and will never give up on the New York Knicks. Jonathan is the former CEO and Chief Brand Officer of eMyth, where he led the transformation of a global coaching brand and has worked in tech, clean tech, and the nonprofit world after graduating law school in 1998. He lives in Ashland, Oregon, a lovely town that’s too far away from a warm ocean.

For more information, visit Jonathan Raymond’s website.

Contact Info for Jonathan Raymond

Web address: www.refound.com

Travels from: Ashland, OR

Phone: (541) 690-5212

Contact:

LinkedIn Twitter

Resources Mentioned by Jonathan Raymond:

adrian_ott

Grab Your Customers’ Attention – Featured Interview with Adrian Ott

CEO and Founder, Exponential Edge Consulting

Adrian Ott talks to Bill Ringle about how to make customers happy, competition, and her book The 24-Hour Customer. 

Listen to this interview to learn:

  • The five triggers that influence to what a customer will give his or her time and attention.
  • What led her to write The 24-Hour Customer.
  • How companies of all sizes can capitalize on mistakes or disruptions of service made by competition.

Expert Bio

Adrian C. Ott is the CEO and founder of Exponential Edge® Consulting. She was named Silicon Valley Enterprising Woman of the Year 2011 by the National Association of Women Business Owners – Silicon Valley, and called “one of Silicon Valley’s most respected (if not the most respected) strategist” by Consulting Magazine.

Adrian works with some of the most innovative Fortune 500 and start-up companies in the world to gain a market edge in today’s exponential economy. In addition to assisting clients, she writes a popular column at FastCompany.com, and Chairs the Strategy & Growth Roundtable for the Harvard Business School Association of Northern California, the largest HBS alumni club in the world.

She is also the author of The 24-Hour Customer, a Library Journal “Best Business Book 2010”.

For more information, visit Adrian’s website.

Contact Info for Adrian Ott

Business Phone: 650-331-7378

Web address: ExponentialEdge.com

Travels From: San Francisco, CA

Follow Adrian:

Twitter Linked In Facebook

Books by Adrian Ott

Mastering New Media – Featured Interview with Barbara Henricks and Rusty Shelton

President & CEO of Cave Henricks Communications

CEO of Shelton Interactive, Speaker & Author

Barbara Henricks and Rusty Shelton talk with Bill Ringle about how traditional media and social media reinforce each other to build an audience for thought leaders and brands.
Key points that you’ll learn from this interview:
  • How the mind shift from marketer to media exec helps you stay open and develop new opportunities
  • The key differences between owned media, rented media, and earned media, and why that matters to your business
  • That traction can be measured with new media: with the interactions on your blog posts and subscribers to your audience list
  • The #1 factor to focus on to be successful with new media: creating content that your audience wants to share
  • How Tom Rath used a quiz in Strengths Finder 2.0 to gain more than 160,000 subscribers, and what 2 techniques new authors (who aren’t already famous) can use to build a subscriber list quickly

Expert Bios

Barbara Cave Henricks is president of Cave Henricks Communications. She has spearheaded campaigns for some of the biggest names in business today, including Jack Welch, Larry Bossidy and Ram Charan, John Bogle, Tom Rath, Marcus Buckingham, Maria Bartiromo, and Clay Christensen.

Rusty Shelton is the founder and CEO of Shelton Interactive, an award-winning digital marketing and PR agency that helps clients, from bestselling authors to the world’s biggest brands, start conversations that matter. He has led digital strategy for more than twenty-five New York Times and Wall Street Journal bestsellers.

For more information, visit Barbara’s website and Rusty’s website.

Contact Info for Barbara Henricks and Rusty Shelton

Barbara Henricks:

Web address: http://www.cavehenricks.com

Travels from: Austin, TX

Phone: (512)-301-8936

Contact:

LinkedIn Facebook Twitter

Rusty Shelton:

Web address: http://www.rustyshelton.com

Travels from: Austin, TX

Phone: (512)-206-0720

Contact:

LinkedIn Twitter

 

Resources Mentioned by Barbara Henricks and Rusty Shelton:

 

Janice Presser

Team Well and Prosper – Featured Interview with Dr. Janice Presser

Behavioral Scientist and CEO of The Gabriel Institute

Dr. Janice Presser talks with Bill Ringle about Teamability®, and reveals some essential tips and tricks for team success on My Quest for the Best.

Key points that you’ll learn from this interview:
  • The connection between employee satisfaction and engagement, and meaningful work
  • The 4 elements of teaming that are essential for team chemistry and success
  • New methods for testing new hires for collaborative work
  • The crucial differences in showing that appreciation and respect for the people on your team
  • The formula for understanding team characteristics and successful teamwork

Interview Insights

Click to Read the Show Notes

1:09 [On Presser’s early life experiences“My earliest questions didn’t have answers, I had to spend a lot of time seeking them out myself.”

2:00 “Everything is about people interacting with other people. And why is it sometimes that you have this amazing feeling that you’re yourself but you’re like the best you that you ever are when you’re doing it with these people?”

3:00 Teaming up with Dr. Jack Gerber.

4:15 [On being a female entrepreneur during the women’s movement] “We were on a mission to change the world.”

5:15 [On the power of teams] – “Everyone else did all those other things that I didn’t do very well. I was great at coming up with ideas, but you have to have people who will lead the execution, or who make sure the details get followed up on, or the person who handles the emergency as it happens.”

5:53 “It was so gratifying, not just because it was my mission in life, but that I also could do it with people who felt that the way in which they were contributing to this thing that was bigger than any of us, that that was meaningful to them, and that’s a very contagious feeling. That feeling that what you’re doing is meaningful and important.”

7:36 “Teaming is a science. Great teamwork, that great team chemistry that we want, there’s an operating system for it.”

7:55 [On incorporating the formula for teaming] – “Whether you’re a startup or a huge multinational, it doesn’t matter, we all start new things at different times.”

8:20 [One of the most important question to ask about people] – “How do they really make meaningful contributions to something bigger than themselves?

9:18 Two more important points to think about when evaluating the people on your team and their level of contribution.

10:17 “It’s not that people are good or bad or indifferent, it’s that everyone has an optimal place that they’re going to make a better contribution from the standpoint of the team, but also do it in a way that’s fun for them.”

10:50 Presser uses herself as an example to describe teaming characteristics.

14:34 “If you want to understand anything about someone, all of the ways that existed prior to tenability are some variation of directly, or indirectly, asking someone what they’re like.”

15:26 “It’s not good for business to not have their needs met, and it’s not great for people to be in a job that isn’t going to be satisfying to them in at least some way, and to have that feeling of at least doing something productive.”

16:43 The characteristics which don’t factor into Teamability.

17:18 “If you ask someone how good they are at something, very often you’ll get something completely incorrect, because people do not know what they do not know.”

18:01 [On objective evaluation] – “The fact is, evaluating yourself you use yourself as the reference point.”

19:57 [On hiring for skill based work] – “Think about what’s important, what is truly important, in this job. If it’s something like lifting boxes, then ask someone to lift the weight of a typical package, or the heaviest package, that has to go on. That’s a pretty good test. But if the test is: Will they smile at the person they’re delivering it to? Do they have to deal with any regulators on the road? Ask yourself, ‘To be successful at this job, how does this person need to interact with other people?’”

21:46 How teaming characteristics affect personal interactions.

21:52 “Rethinking what we expect of people in terms of personal interactions or longer term relationship is really key, because, you know, why do people leave jobs? Because they don’t like the boss or the people they’re working with. Most people don’t leave because, well, they don’t like the actual task that they do.”

22:33 How Presser’s clients use her expertise on Teamability.

24:54 The 4 components used for the Teamability Playbook.

25:30 [Basis 1 – Well fit] – “Give people actual work, tasks, day to day things to do that align with the way in which they contribute. They will be happier and so will you.”

25:46 [Basis 2 – Team Fit] – “Make sure every person on the team is meeting on of those key needs that that team has.”

26:34 [Basis 3 – Team Chemistry] – “If we try to do everything we don’t succeed very well and we feel like we’re being stretched in too many directions. When we find our role partner…then one person starts, and the other person finishes.”

27:55 [Basis 4 – Role Respect] – “Role is the way you make that contribution, and role respect is the way that a manager can manage, communicate, respect, appreciate any other person on the team in a way that aligns with the way in which they make their contributions.”

31:00 How to appreciate the people on your team in the role that they play.

33:41 “If you want to have better teaming, make it real, make it visible. Acknowledge people for the parts in which they contribute. And, by the way, if you start to do this at work, you will start to do this in your personal life.”

34:13 How growing up in your family structure creates the foundation for your views of teaming.

34:48 “If you want to leave a legacy, leave a legacy of great teaming.”

35:00 “When you make the workplace a better place to work, you make the world a better place to live.”

37:32 “If you are wanting a successful company, or division, or team, or anything, if it’s successful you are very likely doing something right, wouldn’t you like to know what it is so you don’t have to go through the aggravation of ‘Why did this work so perfectly last time and now it doesn’t?’”

39:56 “When you think of any sport team, you tend to think of the players that are on the field, but for every player on the field, how many people are there supporting them?”

Expert Bio

Dr. Janice Presser is CEO of The Gabriel Institute, a behavioral scientist, and architect of the technology that powers Teamability®. She has studied team interaction in academic, clinical, and business settings for over 40 years, and has applied her expertise in the areas of HR metrics and measurements, workforce planning, and the future or work. Dr. Presser has authored seven books, most recently, Timing Isn’t Everything. Teaming Is (July 2017). In an era of digital disruption and transformational change, Dr. Presser’s integrated technology and management methods create collaborative culture, generate extraordinary business results, and open new paths to meaningful work and organizational health.

 

For more information, visit Janice’s website and blog.

Contact Info for Dr. Janice Presser

Web address: http://www.thegabrielinstitute.com

Travels from: Philadelphia, PA

Phone: (215)-825-2500

Contact:

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Resources Mentioned by Dr. Janice Presser:

  

chuck_martin

Building the Mobile Future – Featured Interview with Chuck Martin

CEO, The Mobile Future Institute

Chuck Martin talks to Bill Ringle on My Quest for the Best about mobile tech, the potency of apps, and engaging customers.

Listen to this interview to learn:

  • How business is being transformed by mobile technology and access.
  • Why a mobile app is not a strategy!
  • What companies like Best Buy, Macy’s, and Apple are doing to engage with the mobile customer.
  • What Lowe’s did to build a competitive advantage through buying iPhones for each employee and getting suppliers to change their box coding.
  • What small business owners can do with QR codes to bond with customers through mobile technology.

Expert Bio

Chuck Martin is the CEO of The Mobile Future Institute and Director of the Center of Media Research at MediaPost Communications Inc. Through his research and public speaking, Martin has been a digital pioneer in the interactive marketplace for more than a decade.

The Mobile Future Institute is a U.S.-based think tank focusing on business strategies and marketing tactics for a world gone mobile. The Institute and Martin are on the forefront of exploring mobile research, focusing on how marketers can most effectively reach users in this digital landscape.

As the Director of the Center of Media Research at MediaPost Communications Inc., Martin conducts, markets, and analyzes the intentions of media buyers and planners. The Center provides a dependable source of research material to help media professionals identify trends and patterns in traditional and online advertising.

Chuck is a former Vice President of IBM, where he ran a division responsible for business strategy solutions in the media industry, including publishers and advertising agencies.

He is a New York Times business bestselling author of The Digital Estate. He has also written seven other books, including, most recently, The Third Screen Revolution: Marketing to Your Customers in a World Gone Mobile. He has appeared on CNN, CNBC, Fox and ABC-TV News Now.

For more information, visit Chuck’s website.

Contact Info for Chuck Martin

Web address: MobileFutureInstitute.com

Follow Chuck:

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Books by Chuck Martin

altalt altalt altalt altalt

Push Yourself to Say Yes – Featured Interview with Mark Beckner

High Tech Consultant, Advisor, and Author

Mark Beckner talks with Bill Ringle about the vast opportunities available for freelancers who code when they prioritize and demand more from themselves.

Listen to this interview to learn:

Key points that you’ll learn from this interview:
  • The importance of structure and intention when starting your business
  • The different skill sets you’ll hone when you’re building a business instead of software
  • What happens when you push yourself to say “yes” to opportunities.
  • The role of conducting experiments for business growth
  • Two types of clients that are easily available through established business models
  • How Mark has set up his day for maximum productivity

Expert Bio

Mark Beckner is a technical consultant specializing in business strategy and enterprise application integration. In addition to running his own firm, Inotek Consulting Group, LLC, he advises developers on how to launch their own independent practices.

Beckner has been in the industry for over 16 years and formed Inotek Consulting Group in 2007. Under his leadership, the firm delivers innovative IT solutions and projects range from mobile application development to complete integration solutions.

He has authored numerous technical books including BizTalk 2013 Recipes, BizTalk 2013 EDI for Health Care, and Microsoft Dynamics CRM API Development, and has presented at industry conferences, including Microsoft TechEd. His newest book, The Coder’s Path to Wealth and Independence, offers programmers a prescriptive guide to leaving the corporate world and launching an independent, successful, and fulfilling career.

For more information, visit Mark’s website.

Contact Info for Mark Beckner

Web address: http://www.inotekgroup.com

Travels From: Colorado

Contact:

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Resources Mentioned by Mark Beckner:

The Coders Path to Wealth and Independence by Mark Beckner

Joe Calloway

Focus on WOM – Featured Interview with Joe Calloway

Business Author, Consultant and Speaker

Joe Calloway, author of Magnetic, talks with Bill Ringle about being intentional about attracting new business and satisfying your existing customers.
Key points that you’ll learn from this interview:
  • The importance of committing to make every business experience to be a positive one for all involved
  • How to get more positive WOM (word of mouth)
  • The single most important strategic asset for many companies and how it relates to your relationship with your customers.
  • What he said to correct a misunderstanding, even when it came at significant out-of-pocket expense to replace 600 of the wrong title books sent to the meeting planner

Interview Insights

Click to Read the Show Notes

1:03 Calloway recounts his childhood experience with entrepreneurship despite growing up in a small town with a father who was not, by any means, an entrepreneur.

1:53 “From an early age I was into selling stuff. I mowed a million yards, I raked a trillion yards. I think part of that came from my dad…if there was something special that I wanted, he would say ‘That’s great, how much money do you have saved up?’”

3:00 How Calloway transitioned from an interest in politics to a career in business.

3:49 [Recalling a stint in a real estate agency] – “The way I got paid was based on how much all the agents made, it was based on all the revenue generated in the firm, and that’s where I got big by the bug of ‘What can I come up with or what can I pass along in terms of ideas that will help other people be more successful?’ Because the more successful they were, it had an absolute direct impact on my own income.”

5:00 “I just am really good at paying attention. And that was my technique and my method, and I do it to this day, my job is to study the marketplace, and to look for individuals and organizations, businesses large and small, across the board, every kind of industry, and profession, and business you can imagine, and what I look for is quite simply this: who are the ones who are the market leaders who are successful and able to sustain that success?”

5:55 “What is it that top performers do that any of us could do if we just chose to?”

6:18 “It’s not easy to succeed in business, but it’s not a mystery. I don’t believe there are any secrets to success. I think the ideas that work are right out there in the open for all of us. So it’s a matter of getting intentional about using those ideas and doing the hard work necessary to execute on those ideas.”

7:58 Calloway describes why it’s important for people in this industry to stay relevant.

8:17 “I have to stay relevant, which means I’ve got to stay current on what is working in the marketplace.”

8:31 [On being hirable as a speaker] – “I work really hard at having a deep understanding of who is in my audience.”

9:04 The significance of tying what you’re speaking about to the audience you’re addressing, regardless of whether or not you’re an industry expert.

9:26 “You can have what you think is the greatest idea in the world, and be very passionate about it, but if other people don’t want it, if they don’t see the need for it, then you’ve got a hobby, you don’t have a business.”

11:00 Calloway asks the question: What’s the competitive advantage of being easy to do business with?

13:05 [On how to address people in an industry you’re not an expert in] – “What I can do is help make the link between ‘Here’s the principle, here’s the illustration of it, and here’s quite clearly what it has to do with you and your business.’”

14:20 “I perceive myself as being more of a facilitator than a speechmaker, because…I want to facilitate their thinking in a way that’s useful when they go back to work.”

14:50 [On what small businesses all say] – “How do I get customers, keep customers, and attract more customers?”

15:25 “It’s not what you say about yourself that matters one way or another, it’s what other people are saying about you, it’s what your customers are saying.”

16:08 [On using the internet and social media to you’re advantage] – “My biggest energy isn’t about what I post on social media, it’s about being intentional about creating a customer experience that is so compelling that my customers are saying things that drive new business to me.”

16:35 [On the worth of positive word of mouth] – “The biggest force in being magnetic is passed through word of mouth.”

17:25 The story of Western Water Works California and what they’ve done to become a market leader.

19:58 “The single greatest competitive advantage out there is satisfied customers.”

21:30 [On not apologizing to customers] “A lot of businesses [who] find themselves apologizing frequently to customers – well, hello, that’s a clue that you need to back up and solve whatever’s causing you to have to apologize.”

21:50 How a humble response to an honest mistake – but a big one since he sent 600 of the wrong title books sent to the meeting planner – kept chaos at bay and even made the situation better than expected.

23:14 “The point though is this, you don’t argue with a customer, you make it right, and you make it right so overwhelmingly that they say, ‘Ok, you just knocked my socks off. I’m going to talk about this.’

25:28 A nod to Warren Buffett and a discussion of the importance of using “no” to narrow your focus.

26:30 “Over the years, little by little, I’ve learned that it makes me a lot of money over the long haul to stick with what I do best and let other people do what they do best.”

27:45 How having a low tolerance level for jerks can be an effective filter in creating new business.

28:35 “I think it serves people really well to say ‘No’ more often, because it actually creates opportunity for the right things.”

29:20 Why you should say no to or walk away from those clients whose philosophy is in conflict with your philosophy.

31:15 [On saying no to clients who will be a drain on your energy] “Even though it’s money, it’s not good money.
32:35 The story of the Saint Paul Saints and how the owner’s dedication to hiring great people and getting out of their way makes the organization successful.

34:48 [The Saint Paul Saints method] – “If you hire the right people, you can totally turn them loose as long as they understand the direction that the business is going, you’ll be successful.

35:07 [The Saint Paul Saints method cont.] – “Fun is good.”

36:51 Pig-asso the baseball delivering pig.

37:10 “If people like doing business with you, that is a competitive advantage.”

37:55 How Old Dominion Trade Line simplifies their company language to encourage personal responsibility and ensure employees’ high performance.

40:00 [Paraphrasing Steve Jobs] – “If you can make things simple, you can move mountains.”

41:27 [On how expanding focus can lead to losing magnetic mojo] – “One trap that’s easy to fall into is to say ‘We could also do this, and we could also do that, and we can also this service, and we could also offer those products.’ Which might be the right thing to do, but we often stretch ourselves way beyond where we should be in terms of trying to do too many things.”

42:16 “For every ten ideas I have, for nine of them the market says ‘No, I don’t think so.’”

43:19 “You have to change to stay relevant. You have to improve, you have to innovate. But you’ve always got to create value in the eyes of the customers, otherwise it won’t work.”

43:45 [On reevaluating inventory] “We all need to periodically sit down with ourselves or with our teams and ask ‘Where are we spending way too much energy?”

46:02 Calloway’s daily rituals for productivity and success.

47:28 “You have to work at constantly being sure that you, and everyone else, are focused on what is most important.”

Expert Bio

Joe Calloway is a business author, consultant, and speaker who has served Coca-Cola, Verizon, and American Express among other well-known corporations. He also works with medical practices, law firms, and a range of professional services groups. Joe is the Executive in Residence at the Belmont University Center for Entrepreneurship.

Joe is the author of Be the Best at What Matters Most and five other business books that have been well-received by publications like The New York Times, Retailing Today, and Publisher’s Weekly.

His latest book is Magnetic: The Art of Attracting Business.

For more information, visit Joe’s website.

Contact Info for Joe Calloway

Web address: www.JoeCalloway.com

Travels from: Nashville, TN

Phone: (615) 429-7600

Contact:
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Resources Mentioned by Joe Calloway:

mark sanborn

Become a Presentologist – Featured Interview with Mark Sanborn

President of Sanborn & Associates, Award-winning Speaker, and Bestselling Author

Mark Sanborn talks to Bill Ringle about how becoming a more effective leader means focusing less on the future, and more on the present.

Listen to this interview to learn:

  • What clients really want to hear from consultants and what audiences want to hear from speakers.
  • Ways in which change itself has changed.
  • A key question that effective leaders ask daily to build a shared sense of vision and progress.
  • How leaders at any level can share what matters most to help an organization move more rapidly towards business success.

Interview Insights

Click to Read the Show Notes

1:35 Sanborn describes how the origins of his career path began with public speaking in 4H.

2:21 “The reason why that’s important is that the [experience in 4H] got me down a path of learning how to speak well. Through speaking I started to understand the process of mastery.”

2:50 “[Youth Organization Leadership and public speaking] combined together to create a great interest in how leaders communicate, how leaders influence others, how they create great organizations that deliver extraordinary service.”

3:21 [On his company] “We work with leaders at every level, showing them through my speaking and through my books and my advising, how to turn the ordinary into the extraordinary.”

3:41 “For anyone to get better at anything, [it] begins with desire.”

3:51 “Those people who want to improve have taken the first and most important step in the process. But they now have to figure out how to channel that desire into action.”

4:15 The two reasons why there’s no better reason to be alive if you want to learn how to lead than now.

5:01 “I think probably today the biggest challenge [if you want to learn how to lead] is evaluating which ones are really good…the real challenge is to find those resources which will best help you with your particular needs and desires become better at leading.”

5:42 [On the biggest roadblocks for leaders] – “Today leaders struggle with uncertainty. There’s always been uncertainty in the world. I’ve heard some of my colleagues say we’ve always had change, change is nothing new. I think change itself has changed. I think its more complex. I think it’s happening at a greater speed. I think that there are challenges happening with change that we didn’t have 5 years ago, much less 50 years ago.”

6:16 “I think the very nature of change is that uncertainty has become so unpredictable that’s its hard to know day to day, week to week, month to month what we should be doing.”

6:23 “One of the things that I’ve tried to do in my work is focus less on trying to predict the future, less on being a futurist, and more on being a presentologist. A presentologist isn’t somebody that predicts the future, they’re somebody who’s pretty sure, based on what’s going on, in what they can foresee in the future. They’re sure about what needs to be done now.”

6:51 [On the importance of creating shared focus] – “Leaders not only have to be focused on doing the right things, but they need to create shared focus. In other words, they need to identify what we should be doing now, to hedge our bets, assure our success, mitigate the downturns, if you will, and then they need to make sure that those things are being done.”

7:28 [Paraphrasing Scott Ginsberg], “What are the three or four things you do everyday to ensure your ongoing success.”

8:07 “The reality is that there are a few, a very few [things we do every day] that really create the majority of our results and our success.”

8:15 The significance of creating a structure that creates focus in times of potential uncertainty.

8:41 “If business development is key, you need to make sure that everybody from the person who answers the phone, to the salespeople, to the ones who work in the warehouse know their job perspective…Everybody needs to know, even if their job isn’t specifically business development, how their job impacts business development.”

9:55 [On building the structure that supports the philosophy of focus] – “What I suggest is you work with each of the people you lead, begin with yourself, but each of the people you lead to identify their MVP activities. We know in sports being an MVP is for most valuable player, but in this sense it stands for most valuable and profitable activities. And that simply means that you look at all the things you do every day through that lens of focus and you say ‘What are those key things, those most valuable and profitable activities, that will give us the biggest payback on our investment of time and energy and expertise”

11:00 “If you could spend 60-80% of every day on your most valuable and profitable activities, you would a) be almost laser-like in your focus, but more importantly you would increase dramatically the results you enjoy.”

11:40 [The difference between activity and accomplishment] – “Life isn’t about how busy you are, it’s about the results you create. There are times when we can accomplish more by doing less, by editing out the unimportant, or the trivial, or the insignificant.”

12:53 Sanborn describes his experiences in branding himself as an author, and discusses some of the key points of his most famous works.

15:10 “People are less interested in what you and I have learned or done, what they ultimately want to know is what they can learn from what we’ve learned or done.”

Expert Bio

Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted authority on leadership, team building, customer service and change.

Mark holds the Certified Speaking Professional designation from the National Speakers Association (NSA), is a member of the Speaker Hall of Fame, and recently served as the president of the National Speakers Association. He was recently honored with the Cavett Award, the highest honor the NSA bestows on its members, in recognition of his outstanding contributions to the speaking profession. Mark is also a member of the exclusive Speakers Roundtable, made up of 20 of the top speakers in America.

Mark is the author of seven books, including TeamBuilt: Making Teamwork Work, Sanborn on Success, and Upgrade: Proven Strategies for Dramatically Increasing Personal and Professional Success. Mark’s book The Fred Factor: How Passion in Your Work and Life Can Make the Ordinary Extraordinary is an international bestseller. His most recent release, You Don’t Need a Title to be a Leader, is making an impact on leadership development at every level. He has created and appeared in 20 videos and numerous audio training programs. His video series Team Building: How to Motivate and Manage People made it to the #2 spot for bestselling educational video series in the U.S.

Mark’s list of over 1,500 clients includes Capital One, Costco, Enterprise Rent-a-Car, FedEx, and many similar major players.

For more information, visit Mark’s website.

Contact Info for Mark Sanborn

Business Phone: 1-800-650-3343

Web address: MarkSanborn.com

Travels From: Denver, CO

Follow Mark:

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Books by Mark Sanborn

   

 

mark satterfield

Tell Better Stories – Featured Interview with Mark Satterfield

Founder, Gentle Rain Marketing

Mark Satterfield talks to Bill Ringle on My Quest for the Best about how telling better stories will give you a competitive edge in the marketplace.

Listen to this interview to learn:

  • How stories are a powerful tool to help people understand what you do
  • Ways to differentiate yourself effectively in a competitive market
  • Some of the best ways to find your authentic voice
  • How to use stories to grow your business, whether you work for a Fortune 500 or a small business

Expert Bio

Mark Satterfield is a founding partner of Gentle Rain Marketing. Since 1992, he has worked with leading professional services firms on the design, development and implementation of new business pursuit strategies. Prior to founding the firm, Mark held executive positions with Atari, PepsiCo and Kraft Foods, in addition to having served as the Director of Career Services for the Graduate School of Business at Emory University.

In addition to his consulting work, Mark has written over 250 articles on professional and business development which have appeared in publications including the Atlanta Constitution, the Los Angeles Times, and numerous professional, trade and technical journals. He is also the author of five books, including Unique Sales Stories, a #1 Amazon bestseller, Power Prospecting: How to Gain Access to Key Decision Makers, How to Negotiate the Raise You Deserve, and Career Etiquette.

He is a two-time winner of Dow Jones Award for Writing Excellence, the American Marketing Association Award for Training Excellence, and has been included in Who’s Who Finance and Industry, Who’s Who in Higher Education, and many other biographical guides.

For more information, visit Mark’s website.

Contact Info for Mark Satterfield

Business Phone: 770-643-8566

Web address: GentleRainMarketing.com

Travels From: Atlanta, GA

Follow Mark:

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Books by Mark Satterfield

  

 

chris zane

The Magic Number – Featured Interview with Chris Zane

Entrepreneur, Bicycle Retailer, Author, and Speaker

Chris Zane talks to Bill Ringle on My Quest for the Best about company culture, the magic number, and bicycles.

Listen to this interview to learn:

  • The impact that taking full responsibility has on the culture of Zane’s Cycles.
  • Factors that are used to successfully differentiate from competitors.
  • Why free lifetime service is included with every bicycle sold.
  • How the “magic number” helps his team members remember to treat customers with great care and respect.
  • His philosophy of “not being in the bike business, but in the customer service business” and how that can benefit your company, too.

Expert Bio

Chris Zane is a veteran of the retail bicycle industry who bought his first bike shop at age 16 and built Zane’s Cycles into largest bicycle shop in Connecticut by the age of 30. Today, Zane’s Cycles is one of the largest retail bicycle stores in the nation. He has positioned himself at the forefront of the industry by continuously setting standards in customer loyalty and creative marketing.

Chris is a sought-after speaker and the author of Reinventing the Wheel: The Science of Creating Lifetime Customers. His cutting-edge marketing techniques have been used as case studies in more than a dozen college textbooks worldwide and he has been the subject of several articles in publications such as The Harvard Business Review, Inc. magazine, Fortune magazine, and The Wall Street Journal.

Since 1985, Chris has been accumulating awards and accolades such as the Better Business Bureau’s “Award of Recognition for Customer Service and Outstanding Business Practices,” Fast Company magazine’s “Customer First Award,” and North American Bicyclist magazine’s “North America’s Best Bicycle Retailer” Award.

Contact Info for Chris Zane

Business Phone: 203-488-3244 or 800-551-BIKE (toll free)

Travels From: Hartford, CT

Follow Chris:

Twitter

Books by Chris Zane

jill_konrath

SNAP Selling – Featured Interview with Jill Konrath

Internationally Recognized Sales Expert, Speaker, and Bestselling Author

Internationally recognized sales expert Jill Konrath talks to Bill Ringle about sales and shaking off outdated assumptions about what it means to be a salesperson.

Listen to this interview to learn:

  • That successful sales work is a learnable skill set, not an innate trait.
  • Practical steps to set up meetings with key decision makers.
  • How proper sales training led to a morale boost in a client company.
  • What SNAP selling means.
  • How certain assumptions help you in sales, rather than hurt you.

Interview Insights

Click to Read the Show Notes

1:15 How Jill moved from disliking the idea of sales to embracing it the business she wanted to start.

2:27 “I became the designated person in our group to learn how to sell, so we could launch our business.”

3:01 “I think I maintain my focus on sales, and teach people to maintain their focus on sales, because if they don’t do it they won’t be able to do what they really love to do.”

3:34 “Unless you dedicate a portion of your life to actually going after the business, you’ll be financially on edge at all times.”

4:12 “I see so many people living with this old perception of sales, they think it’s about pitching and it’s about going forward and touting their stuff, and they’ve invested no time to learn what it actually means to be successful in sales.”

4:57 “The best sellers of ideas are the people who actually look and learn to study what it takes to make things happen in this arena.”

5:13 “The biggest barrier I’m seeing right now is inability to set up meetings with decision-makers. Over the last 5-7 years we’ve seen a number of technologies emerge that totally protect decision-makers from ever having to talk to a human being.”

6:35 “The reality is if you want to get more customers, if you want to set up more meetings with potential buyers than you literally have to study what it takes and figure out what business issues that you solve for your clients, the business ramifications, and the impact of what you do on your key business drivers.”

7:37 The organizations Konrath works for and how she helps them set up meetings with decision makers.

9:01 “It really does help people because they really do get discouraged. They think well I just don’t have the right genes for this or clearly they’re not interested because they’re not getting back [to] me.”

10:24 “Until you learn to study what it takes to be successful, you’ll continue to get some of those same results.”

10:40 Konrath describes her inspiration for writing the book.

12:38 “I figured that there’s gotta be a way to work with these people to help them achieve their objectives, because that’s really what sales is all about, to help them achieve their business objectives, and at the same time keep the sale moving forward so I can reach my objectives.”

13:44 Konrath describes the elements that make up SNAP.

14:00 “Crazy busy people are evaluating on 4 criteria. The S is simplicity, the N is the invaluableness of your work, the A is the alignment with their business objectives, and the P is priorities.”

14:21 [On the rating scale for simplicity] – “Either you are simple or you are complex. You’re writing an e-mail that gets to the point, or you’re writing a rambling one that goes on and on forever and bores them to death.”

15:46 “The first thing I always say to people is you need to focus on prevention so you don’t get yourself into that hole.”

16:11 Things you can do as a sales person do be aligned with potential clients.

17:27 “There’s a fundamental shift that it’s all about them and you have to remind them of the business value of what you’re doing at all times and align it with key priorities that are important to them.”

18:40 “If they’re not talking about changing, and there’s no money in the budget, then the entire focus has to be on the business issues that the client is facing that are addressable by your products or services and how you can help them meet the objectives they’ve set out for themselves this year.”

19:43 “Researching potential clients ahead of time is a sales imperative.”

20:08 On the importance of assuming certain things when addressing decision makers.

23:43 “In most cases you’re not going to get the sale in one call, in many cases it may take 6-10 calls over the course of several months to win the business. And we really need to be aware that it’s a process. We need to move people to the logical next step of the process.”

25:30 Konrath describes how your website can make an essential first impression with new clients.

26:45 “From a productivity standpoint it’s really hard to constantly be trying to sell. You need to have your website as the attraction center and it needs to get people to be able to sign up for certain things.”

27:55 “You really need to be focusing on what are people doing that are good at this, and how can I continue to get better to demonstrate my company’s expertise all the time.”

Expert Bio

Jill Konrath is an internationally recognized expert, popular speaker, and bestselling author whose career is defined by her relentless search for fresh sales strategies that actually work in today’s business environment. She excels at helping sellers crack into new accounts, speed up sales cycles and win more business.

Her first book, Selling to Big Companies, addressed the major sales problem of how to set up meetings with prospects who’d rather avoid salespeople all together; Fortune Magazine named it one of eight “must reads” for sellers. When the economy tanked in 2008, Jill wrote Get Back to Work Faster, a game-changing career book. SNAP Selling, Jill’s highly acclaimed new book, jumped to #1 on Amazon.com within hours of its release.

Jill’s newsletters are read by 80,000+ readers worldwide, she writes a popular blog that’s been syndicated on numerous business and sales websites, and she’s frequently published in top business media.

For more information, visit Jill’s website.

Contact Info for Jill Konrath

Business Phone: 651-429-1922

Web address: JillKonrath.com

Travels From: Minneapolis, MN

Follow Jill:

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Books by Jill Konrath

Randy Pennington photo

The Most Significant Trait of a Company Culture – Featured Interview with Randy Pennington

Award-winning Author and Consultant

Randy Pennington talks with Bill Ringle about how to make company culture work to increase productivity and morale.
Key points that you’ll learn from this interview:
  • The importance of company culture in attracting talent.
  • The risks of not changing fast enough as a team or company.
  • The 6 choices that need to be made regarding how a culture develops.
  • The single most significant trait of a company culture.
  • How structure and process are the building blocks of habits.
  • The executive team that rolled out training to emphasize its importance to the company.

Expert Bio

Randy Pennington helps leaders achieve positive results in a world of accelerating change an disruption. He is a twenty-five year business performance veteran, award-winning author, and consultant who has worked with many of this country’s best-known organizations including: Alabama Power Company, Motorola, LSG Sky Chefs, SmithBucklin, Hyatt Hotels and Resorts, Texas A&M University, Marathon Oil, Sprint, Huntsman Chemical, State Farm Insurance, and DFW Airport in addition to government agencies at the local, state, and national level. Additionally, he serves as an adjunct instructor in the Cox Business Leadership Center at Southern Methodist University.

Pennington is the author of three books: Results Rule!, which received the 2007 Best Books Award from USA Book News, and On My Honor, I Will, which Ross Perot described as having “cracked the code of great leadership.” His third book, Make Change Work, received the 2013 Best Books Award for general business from USA Book News.

Randy’s background is a unique blend of line, staff, and consulting experiences ranging from hourly employee to senior management. He holds a Bachelors and Masters Degree in Psychology and completed Postgraduate work in Organization Administration and Management. He is a past Chairman of the Board for the American Heart Association, Texas Affiliate, and a founding member of the Texas Council on Cardiovascular Disease and Stroke. Randy has been inducted into the Speakers Hall of Fame by the National Speakers Association and is past Chairman for the NSA Foundation.

For more information, visit Randy’s website.

Contact Info for Randy Pennington

Web address: http://www.penningtongroup.com/

Travels from: Addison, TX

Contact:
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Resources Mentioned by Randy Pennington:

   

Julie Williamson

Purpose More, Transform Less – Featured Interview with Julie Williamson

Vice President of Strategy & Research for Karrikins Group

Julie Williamson talks with Bill Ringle about overcoming the obstacles to growth so you can create a company that matters to its employees, customers, and the larger community.
Key points that you’ll learn from this interview:
  • The connection between an unclear purpose and growth stagnation.
  • How when it comes to transformation, less is almost always better.
  • An example of a construction company transformation based on elevating its business relationships
  • A sure sign that technology is not being deployed effectively
  • A breakdown of how investing in customers, employees, and your community reflects both an abundance mentality and measurable ROI.

Expert Bio

Julie Williamson has worked with major corporations, helping them set and execute on strategy and transformation. She has also worked with smaller organizations (for-profit, non-profit, and government) to drive success as they seek to grow their revenue and their impact their communities.

Julie is an educator with experience at the undergraduate and graduate level, teaching organizational strategy, behavior, and change. Her students learn to connect theoretical concepts to real-world applications.

Her work with Peter Sheahan on the book MATTER: Create more value, move beyond the competition, and become the obvious choice highlights Julie’s commitment to shifting the focus of leaders to optimum levels.

For more information, visit Karrikin’s Group website.

Contact Info for Julie Williamson

Web address: http://www.karrikinsgroup.com

Travels from: Denver, CO

Contact:

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Resources Mentioned by Julie Williamson:

Dan Negroni

Millennials, Relationships, and Company Culture – Featured Interview with Dan Negroni

Business Management & Talent Development Consultant

Dan Negroni talks with Bill Ringle about unlocking the potential of millennials in the workplace by creating better quality relationships and company culture.

Expert Bio

Dan Negroni is a business management and talent development consultant and coach addressing today’s critical cross-generational issues. Dan leverages his no-nonsense approach and experience as a CEO, attorney, and senior sales and marketing executive to help companies bridge the gap between managers and their millennial workforce to increase employee engagement, productivity, and profit.

Through his training workshops, consulting and coaching services, he empowers millennials and management alike, providing the content and tools needed to communicate more effectively, build powerful relationships, maximize personal effectiveness, create high performing teams, and deliver value to each other and their organizations.

Dan is also a frequent keynote presenter at all types of management and millennial-related events, including corporate gatherings, association conferences, industry events and sales meetings.

Clients include DLA Piper, Booz Allen Hamilton, Mintz Levin, American Bar Association, Rubio’s, KPMG, ADP, Qualcomm, Paylease.

For more information, visit Dan’s website.

Contact Info for Dan Negroni

Web address: http://www.launchbox365.com

Travels from: San Diego, CA

Phone: (858)-314-9867

Contact:

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Resources Mentioned by Dan Negroni:

Try and Buy – Featured Interview with Linda J. Popky

Program Advisor and Author

Redwood Shores, CA

Linda Popky talks with Bill Ringle about marketing above the noise as a way of achieving a strategic advantage for leaders of growth-oriented companies.

Listen to this interview to learn:

  • Why reputation matters now more than ever
  • Keeping track of metrics that matter, so they indicate progress and not obscure your direction
  • Why timeless truths of marketing still trump the latest social media trick
  • How the “try and buy” technique can help you gain more customers quickly and why this works
  • What Coldwell-Banker learned from asking for feedback from every real estate transaction
  • How to view customer complains as valuable feedback instead of something to ignore or suppress

Expert Bio

Linda Popky is the president of Leverage2Market Associates, a strategic marketing company that helps transform organizations through powerful marketing performance. Her clients span start-ups through Fortune 500 enterprises.

In 2009, Popky was named one of the top women of influence in Silicon Valley and inducted into the Million Dollar Consultant® Hall of Fame. She is the first marketing expert worldwide certified to offer the Private Roster™ Mentoring Program for consultants and entrepreneurs, and the first licensee of Alan Weiss’s workshops and seminars. Popky is the past president of Women in Consulting, and she served as VP of marketing for the Northern California chapter of the Business Marketing Association. She is a member of the Society for the Advancement of Consulting and Watermark, the organization for exceptional executive women who have made their mark, where she serves on the Strategic Development Board.

Popky has served as program advisor for the Integrated Marketing Program at San Francisco State University’s College of Extended Learning, and she is a member of the Advisory Board of University of California Santa Cruz Extension in Silicon Valley.

Popky is the author of Marketing Above the Noise. Her previous books include Marketing Your Career and Promoting Your Non-Profit. A classically trained pianist, Popky recently released “Night Songs,” a CD of classical piano music.

For more information, visit Linda’s website.

Contact Info for Linda J. Popky

Web address: http://www.marketingabovethenoise.com

Travels From: Redwood Shores, CA

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Resources Mentioned by Linda J. Popky:

bookcover-marketing-above-the-noise-popky

Organizations Don’t Change, People Do – Featured Interview with Peter Sheahan

Peter Sheahan

Peter Sheahan talks with Bill Ringle about what it takes for an organization to MATTER in an age where commoditization and infoglut threaten public, private, and not-for-profit organizations, so you can move beyond the competition, create more value, and become the obvious choice.

Listen to this interview to learn:

Key points that you’ll learn from this interview:
  • The vital reminder that organizations don’t change, people do.
  • How the best companies convert their ideas into insights and their insights into applications.
  • What it really means to embrace the complexity of an industry disruption
  • The shift Adobe engineered to shift their market perception, helping not just themselves, but their customers add more value
  • How Utah-based Standard Plumbing found profitable opportunities in partnering with Amazon, instead of competing head-on or abandoning the parts business

Expert Bio

As founder and Group CEO of Karrikins Group, Peter Sheahan is known internationally for his innovative business thinking and thought leadership. With staff in more than 23 cities across seven countries, he knows firsthand the challenges of growing a business in these rapidly-changing times.  Through a focus on brand differentiation and generating net new demand for clients, Karrikins Group is considered a global leader in two specific areas: 1) Transforming their clients go-to-market approaches to position themselves as trusted advisers and strategic partners in the minds of their buyers; and 2) Aligning social investment and sponsorship with business strategy so companies do well, by doing good.

Peter has advised leaders from companies as diverse as Apple, Goldman Sachs, Microsoft, Hyundai, IBM, Pfizer, Wells Fargo, and Cardinal Health. He is the author of seven books, including FlipGeneration Y, Making it Happen, and Matter.

Peter has delivered more than 2,500 presentations to over 500,000 people in 20 different countries, and he has been named one of the 25 Most Influential Speakers in the World by the National Speakers Association.

For more information, visit the Karrikin Group’s website.

Contact Info for Peter Sheahan

Web address: http://www.karrikinsgroup.com

Travels From: Denver, CO

Contact:

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Resources Mentioned by Peter Sheahan:

            

Make Learning Sweet – Featured Interview with Erika Andersen

Business Thinker, Speaker, and Author

Erika Andersen talks to Bill Ringle on My Quest for the Best about leadership, strategic planning, and why it’s never ok to tell other people to do the things that you, yourself, are not doing.

Listen to this interview to learn:

  • Why being a novice is so important for business leaders.
  • How executives have started to put resources behind developing their own leaders and managers to succeed at a higher level.
  • Why it’s important for learning to be sweet
  • What key inflection points made the biggest difference in growing Proteus in the last 10 years.
  • Six characteristics and skill sets of effective leaders.

Interview Insights

Click to Read the Show Notes

1:47 How Andersen’s work with Tim Galway in the 80s started her on her chosen career path.

2:10 “I really loved the whole focus on how organizations learn and don’t and how individuals learn and don’t.”

3:08 “I began Proteus in 1990 and it was really, from the beginning, the focus was helping our clients, both organizations and individuals clarify and work towards their hope for a future.”

4:35 [On her second book, Being Strategic] – “There really isn’t even a common definition about what it means to be strategic.”

4:50 [Definition of being strategic] – “Consistently making those core directional choices that will best move you towards your hope for a future. And that implies knowing what that hope for a future is.”

5:14 “If you don’t know where you’re trying to go, either individually or organizationally, and have some pretty clear stakes in the ground about what success will look like, and you don’t know where you’re starting from, you don’t have an accurate sense of your beginning point, then how can you make those core directional choices?”

6:13 “You need to know where you’re starting from, you need to know where you’re gonna get to, you need to be able to make those core statements of intention, which is what strategy is, and then consistency is filling them in with tactics.”

6:46 [Ideal Clients] – “Ideal clientness, in our mind, really has to do with openness. If someone is really open to new ways of operating, new ways of thinking about their situation, new skills, new techniques, new models…if someone is open, it makes it a 150M times easier to work with them.”

7:10 “Our ideal client is curious, honestly.”

8:07 “Even though our mission is very clear in helping people move toward their hope for a future, we have three practice areas where we work to do that.”

8:37 [On strengthening leaders] – “Even if you’re clear about your hope for a future, if you don’t have good, authentic leaders who can help you move in that direction, it’s probably not going to happen.”

9:10 What it means to have be at an inflection point.

10:04 “A lot of what I personally do is in that vision and strategy area.”

10:32 The story of how Andersen helped a media company be more mindful about their upcoming future.

12:09 “Quite often, in my experience, strategic planning is not satisfying. It is too abstract, too theoretical – people don’t often leave with a map, they leave with this huge binder that doesn’t really direct their actions.”

13:32 [On helping people open up to change] – “If it seems like there’s going to be a high degree of skepticism, we make sure to talk to people beforehand and explain the process to them, and, in some cases, show them.”

14:45 [On the benefits of making it fun] – “I’ve always felt as though when people feel powerful and engaged and ‘this is my thing,’ then they can learn. Learning doesn’t happen unless people feel like their having a good time.”

15:59 “The learning arises from inside the learner, and should be drawn out.”

17:06 “People are more interested in doing vision and strategy work than they were 3 or 4 years ago.”

17:27 “Senior executives are more cognizant of the fact that what helped them get through, and is still helping them get through, tough times is having great people who are really skilled, and smart, and productive, and committed to the enterprise.”

18:55 “My belief is that we are wired as human beings to look for certain characteristics in leaders.”

20:11 “I think whatever the circumstance, whatever the culture, people continue to look for these certain elements in people that they will allow to lead them.”

20:57 The six characteristics and skill sets of effective leaders.

23:07 [Definition of politics] – “The web and influence of power through which you need to navigate to reach your goals.”

23:24 [Politics in the workplace] – “To figure out in the organization who are your allies, who are your adversaries, and who are your fence sitters.”

25:05 The path that Proteus has taken to be successful and some important milestones along the way.

25:40 “It really shifts things when you have a book published. When it does well and it gets reviewed well and it gets published by a major publisher that really shifts the landscape and people really see you differently.”

26:50 [On tenability within Proteus] – “What an important thing it is for you to choose well and make certain that you’re well suited to your business partner.”

27:50 “We are really rigorous about practice what we preach.”

29:36 [The story of Mahatma Gandhi and the boy who ate too much sugar] – “It’s not ok to tell other people to do the things that you yourself are not doing.”

Expert Bio

Since 1980, Erika Andersen has developed a reputation for creating approaches to learning and business-building that are uniquely tailored to her clients’ challenges, goals, and culture. She and her colleagues at Proteus International, Inc. offer practical methods and skills for individuals, teams, and companies to clarify and then achieve their hoped-for-future.

Much of her recent work has focused on organizational visioning and strategy, executive coaching, and management and leadership development. In these capacities she has served as consultant and advisor to the CEOs and top executives of a number of corporations, including MTV Networks, Rockwell Automation, Turner Broadcasting, GE, TJX, NBC Universal, Union Square Hospitality Group, and Cablevision Corporation.

She has been invited to share her insights about managing people and creating successful businesses by speaking to corporations, non-profit groups and national associations. Her books and learning guides have been translated into several languages, and she has been quoted in a variety of national publications, including Glamour, Fortune, and The New York Times. She is the author of Growing Great Employees: Turning Ordinary People into Extraordinary Performers and Being Strategic: Plan for Success; Outthink Your Competitors; Stay Ahead of Change, as well as the author and host of Being Strategic with Erika Andersen on Public Television.

For more information, visit Erika’s website.

Contact Info for Erika Andersen

Business Phone: 212-830-9870

Web address: ErikaAndersen.com

Travels From: New York, NY

Follow Erika:

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Books by Erika Andersen

Steven-Snyder

What Does Success Teach Us? Nothing – Featured Interview with Steven Snyder

Founder of Snyder Leadership, Management Expert and Author

Management expert Steven Snyder talks to Bill Ringle about what leaders have in common, and why success is a bad teacher.

Listen to this interview to learn:

  • How consulting offers a post-graduate education in business.
  • Details about the what leaders find in common while advancing their business goals: change, tension points, and feeling off-balance at times.
  • The importance and value of embracing one’s own struggle story as a way to greater authenticity, clarity, and power.
  • When success can make a lousy teacher.
  • Different types of blind spots that leaders typically face.
  • How working to solve the wrong problem can be corrected.

Expert Bio

Steven Snyder is the founder and managing director of Snyder Leadership Group.

Snyder joined Microsoft in 1983, when the company was in its infancy. His work there, praised by Bill Gates, secured the relationship with IBM during a crucial stage in Microsoft’s growth and helped shape the history of the personal computer industry. Promoted as Microsoft’s first business unit general manager, Snyder led the company’s Development Tool business, where his team won PC Magazine’s Technical Excellence Award on three occasions.

In 1996, Snyder co-founded Net Perceptions, where he commercialized “collaborative filtering” – a technology that enables the real-time personalized recommendations that have become central to the online shopping experience. This groundbreaking work won Snyder the first-ever World Technology Award for Commerce in 1999 for “contributing to the advance of emerging technologies for the benefit of business and society.”

Snyder holds an MBA from the Harvard Business School, where he was a Baker Scholar, and a Ph.D. in psychology from the University of Minnesota.

Leadership and the Art of Struggle is his first book.

For more information, visit Steven’s website.

Contact Info for Steven Snyder

Web address: Snyderleadership.com

Travels From: Orono, MN

Contact:

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Books by Steven Snyder:

 Leadership Steven Snyder

 

scott_ginsberg

Hello, My Name is Scott – Featured Interview with Scott Ginsberg

The Nametag Guy/Founder, Hello, My Name is Scott

Scott Ginsberg talks with Bill Ringle about approachability, embracing failure, and the advantages of “Try-Listen-Leverage” as a business tactic.

Listen to this interview to learn:

  • The importance of “I did” versus ideas.
  • The advantages of just jumping into the abyss with “Try, Listen, Leverage”.
  • About joining versus buying brands.
  • What is a “brand tag.”
  • How you can learn to fail with style.

Interview Insights

Click to Read the Show Notes

1:04 How Ginsberg’s fascination with approachability led him to conduct some ultimately successful experiments in college.

1:55 [Ideas vs. Execution] – “You don’t need an idea, you need an I did.”

2:54 “It is a mindset, execution, it’s sort of a way of life, and there are key distractions and things people need to get rid of. And it’s not about productivity, it’s not about ‘getting things done,’ it’s about creating a filter for your life.”

3:21 “It’s about being willing to delete the people, being willing to delete the processes, and deleting the irrelevant stuff that’s just killing you.”

4:27 [On ready, aim, fire] – “A) you’re never ready, B) aiming is overrated, and C) fire burns people.”

4:37 “Try, Listen, Leverage.”

4:45 [On Try, Listen, Leverage] – “You just try stuff, you just jump, you take the risk whether it’s a blog post or a new product or an idea or you wanna create a group on Facebook. Just try it. You listen, you see what happens, and then you leverage it. If it works, then great! If not, you move on.”

5:25 “You gotta fail yourself to success.”

5:40 “I’m actually not afraid of failing. I fail all the time. I love failing. I feel like failing is the best way to learn. I think it’s more fun. I think it makes a better story.”

5:59 “Can you imagine anything more terrifying than getting exactly what you want?”

6:40 [Paraphrasing Estée Lauder] – “Men buy brands, but women join them.”

6:48 “We should invite people to join our brand, not ask them to buy it, because it’s a totally different mindset, not to mention heartset.”

7:12 [On branding his company] – “What I wanted to do was create a piece of art that makes the mission more than a statement. It’s not just some sense that people memorize or something people stick on the wall.”

7:50 [On brand tagging] – “I don’t think people should wear a name tag everyday. I think they should find something that takes their identity and shares it.”

8:40 “My job is to come in as both a writer and translator to interview the key people and hang out for a couple hours and find out: who are these people, what’s important to them, why are they. What’s the why behind what they do?”

9:25 “Never fall in love with your own inventory.”

9:48 “Every brand tag has an intentional typo. It’s put in there as a reminder to be human, to be imperfect, and that’s a good way to get conversations started too.”

10:50 The importance of injecting life into your company mission with the use of a brand tag.

13:20 “Execution and commitment are part of my constitution. It’s not just what I do, that’s who I am.”

13:53 [On creating motivation for yourself] – “I don’t have deadlines, I have smell dates.”

15:15 Ginsberg’s experience giving a speech to a Rotary club, and how an audience member’s encouragement made him think.

15:45 “When you have a topic like approachability or you address an issue like execution, you frame it in a way where you can meet people where they are, and you can let them put themselves into your equation.”

16:40 “You open yourself to a lot of new markets, and a lot of it has to do with your willingness to just stick it out there and to be open and to be welcoming when people add different angles to your theme.”

17:34 “The first word after no is next.”

18:00 “I don’t work with people I don’t like, and I don’t have clients that annoy me to no end.”

18:18 “Part of execution is knowing when to say no. I’d rather be known for things I don’t do.”

19:02 “I think the secret is coming to this realization that saying ‘No’ to the good you make room to say ‘Yes’ to the best.”

19:38 “You gotta know where you suck.”

19:45 “I’m not much of a team player, I work really well alone. It’s my style, it’s my personality type. I love people, I crave human interaction and I have to have it every day. But when it comes to my work, I have to do it alone.”

21:39 Ginsberg’s daily routines for success and productivity.

Expert Bio

Scott Ginsberg transformed wearing a nametag into a six figure enterprise. His publishing/consulting company, HELLO, my name is Scott! offers an array of products and services. Dubbed “The Authority on Approachability” and voted as St. Louis’s “Young Entrepreneur of the Year” in 2008 by The St. Louis Small Business Monthly, Scott is the author of twelve books including HELLO, my name is ScottThe Power of ApproachabilityHow to be That Guy and Make a Name for Yourself.

Scott gives presentations, breakout sessions, keynote speeches and seminars to tens of thousands of people each year. Companies and organizations worldwide, including Staples, Verizon Wireless, and Boeing, have been successfully implementing his programs on approachability since 2003. He is regularly interviewed by and writes for major media outlets.

Scott is the only person in the world who wears a nametag 24-7 to make people friendlier. (In case you’re wondering, he has a nametag tattooed on his chest for certain occasions.)

For more information, visit the Hello, My Name is Scott website.

 

Contact Info for Scott Ginsberg

Business Phone: 314-256-1800

Web address: Hello, My Name is Scott

Travels From: St. Louis, MO

Follow Scott: twitter

Books by Scott Ginsberg

Chuck_wall

The Ridiculously High Cost of Not Listening – Featured Interview with Chuck Wall

Author and Founder of Customer CEO

Founder of Customer CEO Chuck Wall talks to Bill Ringle about brand recognition and the ridiculously high cost of not listening to your customer.

Listen to this interview to learn:

  • The big idea behind why Starbucks ≠ coffee and how it has helped the company prosper
  • Insights into the Clayton Christensen model of looking at what work needs to be done
  • What it really means when a company is customer-centric and how that becomes a competitive advantage
  • The transformation you can use to turn pain points into gain points at your company
  • How to avoid the trap of becoming overly dependent on big data analysis

Expert Bio

Chuck Wall is the founder of Customer CEO, a customer insight, engagement and marketing consultancy. For the past 15 years, Chuck has passionately taught organizations about the genuine value of understanding their customers in order to facilitate growth.

Based on his work of more than 100,000 customer interviews and suverys, Chuck’s new book Customer CEO: How to Profit from the Power of Your Customers explores how companies can navigate the new business dynamic that customers are primary decision makers in business.

As an expert in explaining unmet needs of customers through primary research, Chuck translates his knowledge into actionable insight to help organizations design innovative products, services, and experiences. He aims to serve every customer with gratitude and humility, inspire through example and teach practical business solutions that will help contriubute to a better world.

Prior to launching Customer CEO, Chuck started six other enterprises across multiple industries, including manufacturing, media, technology, marketing and insurance. A serial entrepreneur, Chuck has a deep understanding of entrepreneurship, business, strategy and marketing and is passionate about sharing that knowledge with others.

Chuck has shared his knowledge working as a business strategy and marketing advisor to companies of every size. His clients have included HP, Intel, Campbell’s Soup and Yahoo!.

For more information, visit Chuck’s blog.

Contact Info for Chuck Wall

Travels From: Austin, TX

Web address: CustomerCEObook.com

Follow Chuck:

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Books by Chuck Wall

customerceo2

 

Understanding the Q-Loop – Featured Interview with Brian Klapper

Founding Partner of The Klapper Institute

Internationally recognized expert in operational and cultural transformation, Brian Klapper talks to Bill Ringle about how to implement effective organizational change.

Listen to this interview to learn:

  • What professional incident created the turning point for why he must start his own firm.
  • How Brian redefined success for his firm and how that’s made all the difference for his clients.
  • What makes The Q-Loop different from the thousands of other business books in publication.
  • What he does for a “mental cleanse” on a regular basis that you can do, also.
  • The secret to effective organizational change: people hate implementing things that they haven’t had a hand in creating, but can’t wait to do it when…

Expert Bio

Brian Klapper is the President and Founding Partner of The Klapper Institute and is an internationally recognized expert in operational and cultural corporate transformation. Brian has worked with global companies in a variety of sectors including financial services, consumer products, manufacturing, food service, utilities, retail, and healthcare. While Brian’s experience spans all elements of the value chain, as well as all customer touch points, his work primarily focuses on helping his clients create a culture of Execution Excellence.

His clients have included Bank of America, Avon Products, New York Life, Corning Glass Works, Hartford Financial, KFC, Bassett Furniture, and Northeast Utilities.
Prior to founding The Klapper Institute, Brian was a Partner in the Financial Services practice of Mercer Management Consulting (formerly Strategic Planning Associates now Oliver Wyman). Brian has been profiled in several publications including: The New York Times, The Wall Street Journal, Barron’s, and Forbes.Brian holds an MBA from The Wharton Graduate School of Business and a bachelor’s degree from Cornell University

For more information, visit Brian’s blog.

Contact Info for Brian Klapper

Business Phone: 203-966-4113

Web address: TheKlapperInstitute.com

Follow Brian: twitter LinkedIn Facebook

Books by Brian Klapper

download

 

Mark-Levy

What’s Your Big Idea? Featured Interview with Mark Levy

Author, Writer, Founder of Levy Innovation, and Magic Illusion Designer

Magic Illusion Designer Mark Levy talks to Bill Ringle about marketing, Jerry Garcia, and how to  get narrower in order to perform bigger.

Listen to this interview to learn:

  • How one consultant’s business went from earning from about $1800 to over $ 100,000 each month.
  • The single most important thing a business can do to have others seek them out for business.
  • What one consultant did to become #2 best-selling author on 800-CEO-Read.
  • How Jerry Garcia compares the Grateful Dead to licorice to help him think about marketing.
  • The “mentoring perspective” and how it helps stripe away generalizations and hyperbole.
  • The importance of immersing yourself in reading.

Interview Insights

Click to Read the Show Notes

1:22 [On what it means to be a positioning expert] “[A positioning expert/consultant is the one who finds] in a business the big, sexy idea of what that business should be about. The thing that people are going to talk about, the differentiated point…and bring that to the fore of the business  so it comes through loud and clear.”

2:14 The story of Bill Treasurer, aka Captain Inferno, and his career evolution from stunt performer with a fear of heights to management consultant to courage builder.

4:32 [On Bill Treasurer’s Big Sexy Idea] “All of Bill’s workshops, all of his keynotes, all of his consulting, all of his material started to revolve around ways of driving fear out of the workplace.”

6:00 Levy describes his early days in the publishing field.

6:55 “The interesting thing in the field I came from, the books I had were identical to the books my competitors had, and identical to the ones my customers had…I had to bring ways of making my product stand out from other people’s products.”

7:57 “After I left the book field, I just took that knowledge of how to sum up what the story was behind something, and whether it should be sold or not, with me.”

8:13 “So it’s like, here’s your compelling idea, here’s what you need to go to market with it.”

8:52 How spotting a trend and taking a risk in the publishing industry helped Mark win over one of his best clients.

10:15 [On taking the leap from publishing to his current career] “I remember that someone hired me to write a book with him, and that gave me the courage to jettison this career…I didn’t leave my work to go to nothing, I had one big client.”

12:04 How attending conferences, and speaking at conferences, helped Mark to jumpstart his “point of differentiation” consulting business.

12:46 “What’s your big idea? And how do you write about this big idea?”

13:19 [Common obstacles and blind spots] – “When people come to me they often think they want to be differentiated, they think they want to stand out, but they don’t really. In order to stand out, you have to have a very specific message, but it has to be for a very specific audience. People are often scared to choose who it is they’re speaking to.”

14:30 “You have to talk to an audience in such a clear way about their problems and their vision and their worldview, and you have to talk about it with such precision. You can’t use the same language and the same ideas for everyone that you’re speaking to. It’s just not going to resonate.”

14:40 [On narrowing your focus] “It seems counterintuitive, but again, because you can’t reach everyone…you just have to be accepting that way to success is too narrow rather than to expand.”

16:11 How Mark helped Sales Training Consultant Lisa Earl McCloud narrow her focus and harness the power of her big idea to have more success in her field.

18:19 “You have to get narrower if you want to get bigger.”

19:16 Mark explains the benefits of targeting subgroups within larger groups.

19:55 [Paraphrasing Jerry Garcia] “The Grateful Dead is like licorice, now some people out there hate licorice, but the people who love licorice, really love licorice. So you find the people who really love licorice, and give them licorice.”

20:54 [On Why People Hire Mark] – “If people knew what their big sexy idea was, they would already be using it. They wouldn’t need to hire me.”

21:38 “[On finding the big sexy idea] –  “I instantly assume that whatever their directly saying is not working to the extent that it should be. So what I need to do when I’m working with them is I question them from such a variety of angles…I try to take backdoor routes to get them to be more honest about what they’re actually saying.”

22:38 The one question Mark asks people to get them to realize their true focus.

24:20 [On why facts are more compelling than hyperbole] “I say to them, ‘Look, I believe your service is remarkable, you even use the word remarkable, what would I see if I watched you delivering this remarkable service? What would I actually see you doing.”

26:57 [On spotting trends in your own business] “I didn’t come up with a claim and find ways of justifying it. I dispassionately looked over my business and asked what are all the ways I’m helping customers?”

28:08 How Mark’s book Accidental Genius helps readers use free writing to take off the limits of their thinking.

30:26 [On the extensive reach of Accidental Genius] “I can’t be everywhere in the world, but the book gets to places I don’t know about and acts as an emissary for me.”

31:01 How Mark uses free writing to stay productive in the midst of a busy schedule.

33:55 [On the importance of varying your inputs and also being immersed in your field] – “It’s very hard to create in a vacuum.”

Expert Bio

Mark Levy is the founder of Levy Innovation LLC, a positioning firm that helps consultants, authors, and other thought leaders increase their fees by up to 2,000%.

  • Marshall Goldsmith, named by the London Times as one of the 50 most influential management thinkers in the world, says “Mark helped me understand who I am, establish my brand, and communicate my brand to the world.”
  • David Meerman Scott, who authored the biggest-selling social media book ever written, calls Mark “a positioning guru extraordinaire.”
  • TED speaker, Simon Sinek, says, “Mark helped me find my why.”
  • Fast Company “Expert Blogger” Cali Yost says: “Mark helped me rethink my entire business in a day. He’s a miracle worker.”

Before devoting his work fulltime to Levy Innovation, Mark served as Chief Marketing Officer at an Inc. 5000 experiential branding organization whose clients include Bank of America, Samsung, Time Warner, Tivo, and Harvard and Stanford Universities.

Mark has written for the New York Times, and has written or co-created five books. His latest book, “Accidental Genius: Using Writing to Generate Your Best Ideas, Insight, and Content,” has been published in eleven languages.

Mark has also taught research writing at Rutgers University.

In addition to being a positioning consultant, Mark creates magic tricks and shows. His work has been performed in Carnegie Hall and Las Vegas, and on all the major TV networks. He also co-created the off-Broadway show, “Chamber Magic,” which has played for twelve years, and is the longest-running one-person show in New York City.

For more information, visit Mark’s website.

Contact Info for Mark Levy

Web address: levyinnovation.com

Travels From: Clinton, NJ

Follow Mark:

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Additional Resources Mentioned 

Bill Treasurer’s Courageous Leadership

Lisa McCloud’s Selling with Noble Purpose

Elaine Pofeldt

Featured Interview with Elaine Pofeldt

Independent journalist specializing in careers and entrepreneurship

New York, NY

Listen to this interview to learn:

  • Keys to building great relationships with clients
  • How the criteria you use for evaluating opportunities change as you change your business vision
  • The central role of courage for succeeding as an entrepreneur
  • How trusting your observations and taking action lead to success
  • Important networking advice for corporate managers and leaders

Expert Bio

Elaine Pofeldt is an independent journalist who specializes in writing about careers and entrepreneurship. When she was a senior editor at Fortune Small Business magazine, she was twice nominated for the National Magazine Award for her feature stories.

She went freelance in October 2007 and has since written for publications including Fortune Money Forbes and a variety of other print and online publications. At Crain’s New York Business, she is a contributing editor, focused on the weekly’s small business coverage. She writes a how-to column and one on startups, called Startup Scene. At Fortune, she writes a column called David vs. Goliath, looking at small companies that are taking on giant competitors.

Having built traffic Fortune Small Business Online from a fledgling site to one with 2 million to 5 million page views a month, she frequently draws on her experience to help clients improve their online presence. She also founded Fortune Small Business’s national Business Plan Competition and ran it for 5 years.

For more information, visit Elaine’s website.

Contact Info for Elaine Pofeldt

gerald chertavian

Featured Interview with Gerald Chertavian

Author, Founder/CEO Year Up

Boston, MA

Listen to this interview to learn:

  • What he is doing to redefine who is talented.
  • Why you should never “let them see you sweat.”
  • How sensitivity and respect lead to opportunity.
  • What skills companies are in demand of and how we can give those skills to America’s young adults.
  • That turning your avocation into your vocation is possible.

Expert Bio

Gerald Chertavian is dedicated to closing the opportunity divide that exists in our nation. To that end, he founded Year Up in 2000 and subsequently wrote the book A Year Up: How a Pioneering Program Teaches Young Adults Real Skills for Real Jobs-With Real Success.

Year Up is one of the fastest growing non-profits in the nation. It has been recognized by Fast Company and The Monitor Group as one of the top 25 organizations using business excellence to engineer social change. Gerald himself is the recipient of the 2003 Social Entrepreneurship Award by the Manhattan Institute and the 2005 Freedom House Archie R. Williams, Jr. Technology Award. In 2006, Gerald was elected as a Fellow with the Ashoka Global Fellowship of social entrepreneurs, and in 2008, he was appointed by Massachusetts’ Governor Deval Patrick to serve on the MA State Board of Elementary and Secondary Education.

Gerald began his career on Wall Street as an officer of the Chemical Banking Corporation. Following graduate school he co-founded Conduit Communications and fostered its growth to more than $20M in annual revenues and more than 130 employees in London, Amsterdam, New York and Boston. From 1993 to 1998, Conduit ranked as one of the UK’s fastest growing companies. Following the sale of Conduit to i-Cube in 1999, Gerald turned his full attention to opportunities for others.

For more information, visit Gerald’s blog.

Contact Info for Gerald Chertavian

Web address: TheOpportunityMovement.com

Travels From: Boston, MA

Follow Gerald:

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Books by Gerald Chertavian

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Victor-Hwang

Featured Interview with Victor Hwang

CEO, Co-Founder, and Author

Silicon Valley, CA

Listen to this interview to learn:

  • Why some places thrive and others struggle with comparable levels of the talent pool and opportunity.
  • What is a trust network and why it matters.
  • The surprising key to an innovative ecosystem
  • A simple belief to cultivate that makes an ecosystem sustainable

Expert Bio

Victor Hwang is CEO, co-founder and Managing Director of T2 Venture Capital, a Silicon Valley venture firm that builds startup companies and the ecosystems that grow them. T2VC mentors and invests in innovative companies with breakthrough technologies. But unlike any other firm of its kind, T2VC also leverages the practical knowhow of company-building todesign innovation ecosystems around the world. This expertise includes capital formation, innovation policy, and entrepreneurial development for partners such as the World Bank, USAID, and numerous governments and corporations.

Victor is primary co-author of the book The Rainforest: The Secret to Building the Next Silicon Valley (Regenwald, 2012), which explains how society can foster innovative economies.  The book has been praised as “an insightful, forward-thinking assessment of what makes Silicon Valley tick” (Kirkus Reviews) and “a detailed analysis of the power of environment on startup success” (Forbes).  Victor is author of the follow-up book, The Rainforest Blueprint: How to Design Your Own Silicon Valley (Regenwald, 2013), a short, full-color, lively do-it-yourself guide to catalyze innovation in any company, organization, or region. Victor is also a contributing columnist to Forbes magazine, where he authors the blog Riffs from the Rainforest. He has also written for The Wall Street Journal, TechCrunch, and Entrepreneur.

Victor graduated from Harvard University with an A.B. with Honors, studying Government plus additional studies in Computer Science, Computer Architecture, and Operating Systems Design. He graduated from the Law School of the University of Chicago with a J.D. He was appointed as a Law Clerk in the General Counsel’s office of the U.S. Agency for International Development in 1997 and served in national politics from 1995 to 1997.

For more information, visit Victor’s website.

Contact Info for Victor Hwang

Web address: Innovation Rainforest

Travels From: Silicon Valley, CA

Follow Victor:
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Books by Victor Hwang:

The Rainforest 

Mitch Joel

Featured Interview with Mitch Joel

Award-winning Social Media Expert and President of Twist Image

Montreal, Canada

Listen to this interview to learn:

  • How when you help brands stay on the leading edge, you often have to stay on the bleeding edge
  • Changes that are occurring between the pure play ad agencies vs. the digital agencies
  • Impact of reaching customers when they have many choices of screens, from desktop to iPad/tablet to mobile
  • Fundamental tenets of customer engagement that still guide online marketing strategies
  • What Walmart did differently to engage customers around a Mother’s Day campaign led by Twist Image

Interview Insights

Click to Read the Show Notes

1:07 How Joel started his career as a rock journalist and how that experience allowed him to “cut his teeth” on writing and marketing.

2:23 “My real role is business development, everything I do is sort of filtered back to the agency.”

2:45 “I thought, well, I love to write and I love to publish and communicate so why don’t I put my thoughts about the marketing and media landscape out there and see if that attracts a certain type of client?”

3:51 “Helping brands stay at the leading edge forces us to be at the bleeding edge.”

4:26 “Brands want to connect more to their consumers, they want to build more loyalty, they want to create more attention, they want to get customers to spread the gospel for them.”

5:06 Joel recounts the biggest changes in the agency world since the 90s.

5:52 “I think for us it’s been the exploration of other interesting areas of products and services that we can bring to clients.”

7:23 [On engaging customers] – “It’s not just about putting a marketing message in front of them with these tools. These tools allow them to be hyperconnected, completely untethered, and they’re doing things in different environments.”

8:15 How a change in platform allowed Walmart to do a successful Mother’s Day marketing push that effectively engaged its audience.

10:31 “If we do everything right, we have to be prepared for success. Most brands aren’t prepared for success.”

11:26 “Anyone can have an idea and publish that idea in text, images, audio, and video – and what that means is that suddenly you have the ability to publish content, because you can, but to connect in a very real way.”

11:50 “While everybody’s getting more connected in more and more places, brands are still trying to disrupt or jump in on it, versus trying to figure out how to connect within it.”

12:30 “I believe that the winners are the people doing compelling things, and actually it’s a very slow, long, hard, and arduous process to build connections.”

13:21 “Instead of chasing how many likes people have of your company, why not go out and like your customers?”

14:25 “There seems to be a friction between the B2B world and social media, which to me is somewhat quizzical. I think the primary driver of B2B sales is driven by relationships and white papers and testimonials and that sort of more robust marketing endeavors. [It] seems to me that social media is a more compelling platform to share and distribute that type of content in a much more personal way.”

16:05 Joel discusses visions of a future world with products without brands.

16:57 “There seems to me like there’s this interest and burgeoning trend around indie brands and people connecting to things that are less about the logo…and more about the individual.”

17:26 “I think all trends are worthy of paying attention to.”

17:48 “The lessons for me are really about just being aware of new things and I think it’s the new things and how they connect to one another that makes branding and marketing and communications that much more interesting.”

18:28 “I get really excited about the possibility about what it means to have a relationship with a consumer.”

18:58 “Marketers can create things.”

19:22 The phenomena of “Utilitarianism Marketing.”

20:10 “It is staggering to me what one person with a laptop can do.”

Expert Bio

Mitch Joel is President of Twist Image, an award-winning Digital Marketing and Communications agency. He is also a blogger, podcaster, passionate entrepreneur, and speaker who connects with people worldwide by sharing his marketing insights on digital marketing and new media.

Marketing Magazine dubbed Mitch the “Rock Star of Digital Marketing” and called him “one of North America’s leading digital visionaries.” In 2006 he was named one of the most influential authorities on Blog Marketing in the world. In 2008, Mitch was named Canada’s Most Influential Male in Social Media, one of the top 100 online marketers in the world, and was awarded the highly prestigious Canada’s Top 40 Under 40. Most recently, Mitch was named one of iMedia’s 25 Internet Marketing Leaders and Innovators in the world.

His first book, Six Pixels of Separation, named after his successful Blog and Podcast, is a business and marketing bestseller. His next book, CTRL ALT DEL, will be out in Spring 2013. Mitch is frequently called upon to be a subject matter expert for BusinessWeekFast Company, and many other media outlets. His newspaper business column, New Business – Six Pixels of Separation, runs bi-monthly in both The Montreal Gazette and Vancouver Sun and he also has a regular column, Media Hacker, on The Huffington Post.

For more information, visit Mitch’s website.

Contact Info for Mitch Joel

Business Phone: 514-987-9992

Web address: TwistImage.com

Blog: TwistImage.com/Blog

Travels From: Montréal, Canada

Follow Mitch:

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Michael Stanier

Featured Interview with Michael Bungay Stanier

Author, Speaker, and Senior Partner of Box of Crayons

Toronto, Canada

Michael Bungay Stanier talks with Bill Ringle about practical ways to do more great work instead of only good work.

Listen to this interview to learn:

  • The importance of structuring training that includes objectives for employee self-sufficiency
  • Understand what it means to great work vs. good work
  • Criteria for asking great questions
  • What effective coaching most resembles
  • How to overcome “hacking your own productivity systems”
  • When it makes sense NOT to coach as a manager

Expert Bio

Michael Bungay Stanier is the Senior Partner of Box of Crayons, a company that helps organizations do less Good Work and more Great Work. On the way to founding Box of Crayons ten years ago, Michael lived in Australia, England, the US and now Canada. As an innovation expert he helped invent new products and services, and as a change management consultant he supported companies as they evolved.

He’s written a number of books, the best known of which are Do More Great Work and the philanthropic project End Malaria; created a series of short internet videos, such as The Eight Irresistible Principles of Fun; and designed a wide range of training programs that are being used around the world.

He was the first Canadian Coach of the Year and a Rhodes Scholar. An internationally acclaimed professional keynote speaker, Michael is a popular speaker at business and coaching conferences around the world, including International Coaching Federation conferences, the OD Network, the International Association of Facilitators, CSTD and SHRM. He’s also Thinker in Residence at Knowledge Blocks, a resource for readers of business books. He’s been the Creativity Coach for David Allen’s Getting Things Done online community.

For more information, visit Michael’s website.

Contact Info for Michael Bungay Stanier

Business Phone: 416-532-1322

Web address: BoxofCrayons.biz

Travels From: Toronto, Canada

Follow Michael:

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Books by Michael Bungay Stanier

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Russell Bishop

Featured Interview with Russell Bishop

Bestselling Author and Managing Partner of Bishop & Bishop

Santa Barbara, CA

Listen to this interview to learn:

  • What it means to have a solo focus rather than an organizational focus
  • Why strategy and objectives DON’T matter
  • A perspective on complaining that can transform the conversation into one of contribution
  • How good questions provoke clear thinking
  • Two simple questions to ask yourself to stay on track and productive

Russell Bishop talks with Bill Ringle about alignment and empowerment within organizations as key growth drivers.

Expert Bio

Russell Bishop is Managing Partner for Bishop & Bishop, a boutique consulting and coaching company. His seminars, coaching, and consulting expertise offer individuals and organizations a new approach to integrating personal and spiritual values into their personal and professional lives. As an internationally regarded speaker, educator, and consultant, his corporate clients include Fortune 500 executives in aerospace, healthcare, pharmaceutical and biotechnology, information technology, telecommunications and oil and gas.

Having started five different organizations in his career, Russell is well versed in the growth and expansion challenges faced by founding entrepreneurs and CEO’s. Executives and senior teams frequently engage his services on issues of leadership, growth and work-life balance. In 1978, he created Insight Seminars, one of the largest and most successful personal transformation programs in the world, with well over one million graduates in 34 countries.

In addition to his bestselling book, Workarounds That Work: How to Overcome Anything That Stands in Your Way at Work, he is the author of hundreds of articles on the power of choice and awareness and a frequent contributor to the Huffington Post. He has also lectured on productivity for the executive MBA programs at UCLA, University of Texas and Washington University in St. Louis.

For more information, visit Russell’s website.

Contact Info for Russell Bishop

Web address: RussellBishop.com

Travels From: Los Angeles, CA

Follow Russell:

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mike figliuolo2

Featured Interview with Mike Figliuolo

Managing Director of thoughtLEADERS, LLC

Dublin, OH

In this interview, Mike Figliuolo discusses the components help good managers become great leaders, and why the focus of leaders should always be on the people they’re leading. 

Listen to this interview to learn:

  • The distinction between managing and leading, advocated by Admiral Grace Mary Hopper
  • Stages to building a profitable, scalable training company
  • What leaders did to deepen trust and improve communications at a Fortune 100 company
  • Why boundaries are so elusive for leaders and how to make them work better
  • The mindset needed to grow your company in a short period of time

Interview Insights

Click to Read the Show Notes

1:12 How Figliuolo’s experiences at WestPoint launched him into a career in leadership.

2:52 “I think the biggest realization in terms of people leadership is getting to know people as individuals and treating them that way.”

3:23 “To lead [people] effectively you couldn’t treat them like a cog in the machine, you needed to understand who they were, what motivated them, who inspired them in order to get the best out of them.”

4:47 “I say to them, ‘Tell me what you’re spending your time on,’ and invariably a lot of that time is spent in meetings, on email, on powerpoint, or in excel. The question I then ask is, ‘Help me understand how replying to e-mails and clearing out your inbox is more important and more impactful than sitting down with a member of your team for ten minutes or fifteen minutes trying to figure out what they’re working on or what they care about.”

5:50 [On the biggest myths in leadership] – “We confuse management and leadership.”

6:22 [Paraphrasing Admiral Grace Mary Hopper] – “You manage things and you lead people.”

7:07 “If you didn’t understand your people and you burn them out in the process and your people felt like you didn’t care about them as you got all these things done and managed well, I would think that you’re not really a good leader, you’re a poor one.”

7:24 “The best leaders I know are the ones who do both. To be a great leader you also have to be a really good manager.”

8:08 The importance of giving people room to make mistakes, and also to stand up for them.

9:20 [On Figliuolo’s Ideal Client] – “Most of our clients tend to be large corporations, Fortune 1000’s types of organizations, because we spend a lot of time with their executives as well as their learning development professionals.”

10:06 [On problem-solving communication issues] – “We tend to go in and teach people a method for being clearer, being more succinct, and being more impactful.”

11:00 [On decision-making issues] – “We all see the analysis paralysis which can grip an organization, and we help them understand how they can make decisions more quickly, how can they reduce the risk in the decisions they’re making, and how can they break that gridlock.”

11:45 “The reason I built the course was: I was seeing a lot of folks who were spending more time managing than they were leading, and I was seeing some confusion around that. I was seeing folks miss major aspects of leadership, which were causing major problems.”

12:55 What leaders did to deepen trust and improve communications at a Fortune 100 company.

13:05 “When people really understood a lot better what drove the other members of the team, you could see the connections happening in the classroom.”

14:30 [On leadership skills] – “One thing that I see as a need is being able to let go and give people space.”

15:17 “As companies grow, we might outgrow our leaders. And the very mature organizations I’ve seen and the successful ones I’ve seen have a recognition of: we need that next level of talent and how do we get there?”

16:05 “I think the role of that senior executive is really setting that direction first and foremost, because the pressing needs of the daily operations tend to pull us down and we focus on the minutiae in front of us.”

16:55 “You have plenty of people on your team who can solve those day to operational issues, but you have very few people on your team who are doing that longer range look at where you’re taking the organization.”

17:36 “One of the reasons we don’t have balance in our work or in our lives is that we don’t set those boundaries, we don’t think about them. Or even if we do think about them we don’t always articulate them to the people around us and share what those boundaries are.”

20:09 [On the Leadership Maxim] – “It’s that individuals responsibility to spend that time reflecting and being introspective on what is important.”

20:55 Why it’s important for employees to talk to leaders to ascertain how to be better aligned with the company’s goals, and why leaders should create space for these conversations to happen.

21:45 “If you don’t know what motivates and inspires your people, it’s really hard to motivate and inspire them.”

22:39 “Once you understand what that person wants, you’re better able to get that higher performance out of them, because you have an understanding of what’s important to them.”

23:08 [Challenges of owning your own company] – “You are fully responsible for the success or failure of your organization as an entrepreneur. I like to say, ‘If I don’t sell, I don’t eat.’”

23:50 [On benefits of owning your own company] – “When your organization is extremely successful, you know it’s because of all of your hard work, and there’s a direct correlation between the input and the output of the organization.”

24:31 [On letting go] – “If I send one of these senior people out, I need to be comfortable that they’re going to conduct the training in a manner that’s most effective for them.”

26:15 Figliuolo’s path from part time consultant to full time entrepreneur.

28:09 How Figliuolo is inspired by his clients.

29:02 “We get to ask ourselves, ‘Is what we’re building and delivering meeting the needs, meeting the latest challenges of our clients?’”

30:23 “We’re always trying to make that what we’re delivering is going to help the organization at a broader level.”

31:00 What Figliuolo looks at to gauge progress in his organization.

Expert Bio

Mike Figliuolo is the Managing Director of thoughtLEADERS, LLC, which he founded because he believes practitioners make the best instructors and because he has a passion for people development and organizational improvement. Mike’s book, One Piece of Paper: The Simple Approach to Powerful, Personal Leadership, is designed to help leaders define who they are and what their personal leadership philosophy is.

Before founding thoughtLEADERS, Mike was a United States Army Officer, a management consultant at McKinsey and Company, Group Manager at Capital One Financial, and Vice President of Strategic Planning at The Scotts Miracle-Gro Company. He was named the Columbus, Ohio Small Business Leader of the Year for 2010 by the Columbus Chamber of Commerce and Business First.

For more information, visit Mike’s website.

 

Contact Info for Mike Figliuolo

Business Phone: 804-241-9757

Web address: ThoughtLeadersLLC.com

Travels From: Columbus, OH

Follow Mike:
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Books by Mike Figliuolo

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